Telehealth Services

We’ve partnered with Teladoc® to give you an easy way to get care 24/7. All you need is your phone or computer to connect.


CORONAVIRUS UPDATE: FEP will waive copays for all telehealth services provided by Teladoc® during this time for all members. The most convenient way to get care is by requesting a visit on the Teladoc app or online. If you’re new to Teladoc’s services, you can set up your account ahead of time. Learn more here.

See all the ways telehealth services can help you get care when you need it most. 

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With telehealth services, you can connect with a board-certified doctor 24/7. Start by answering a brief medical history questionnaire, similar to questions asked during a traditional doctor visit.

You may also call Teladoc at 1-855-636-1579.

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Get care by web, phone or mobile app. Average wait time to speak with a provider is less than 15 minutes. You’ll also pay less than an office visit.

Standard Option Basic Option FEP Blue Focus
First two visits free, then $10 copay per visit First two visits free, then $15 copay per visit First two visits free, then $10 copay per visit

Download our Telehealth Services Guide to learn more 
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Get care

Get treatment for minor injuries and illnesses such as:

  • Cold and flu symptoms
  • Sprains and strains
  • Allergies
  • And more

In an emergency, always call 911 or go to your local emergency services immediately.

Dermatology Services
Licensed dermatologists are available* for treatment of skin, nail and hair issues, such as:

  • Acne and rosacea
  • Psoriasis and eczema
  • Skin infections and rashes
  • Moles and warts
  • And more

Images of any of the above issues can be uploaded and shared with the doctor. Treatment options will be provided within two days.

*Dermatology services are currently not available in Idaho.

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Get Support

Behavioral health therapists are available for adults (age 18+) by appointment to provide ongoing support for:

  • Stress and anxiety
  • Depression
  • Substance use disorder
  • Grief and family difficulties
  • And more

Select a therapist online, schedule an appointment and get confirmation within 48 hours. Appointments must be scheduled at least 72 hours in advance.

New for 2020: Nutritional Counseling
Registered dieticians are available to evaluate your nutritional needs and provide resources such as:

  • Personalized diet plans
  • Actional meal plans
  • Shopping guides
  • Customized nutritional manuals
  • And more

Nutritional counseling sessions are covered in full for all members.**

**These are limited to individual sessions; we do not provide benefits for group counseling.

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For care on the go, download the Teladoc app. Available for free on the App Store® or Google PlayTM.

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Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC. 

Please note that telehealth services are currently not available overseas.



My doctor was concerned, listened to my complaints, agreed with my request for treatment and prescribed a medication that worked very well. It was my first time using telehealth. It will not be my last.

— Service Benefit Plan Member

Setting up the account was easy, wait time was minimal, and the physician I spoke to was really great—he listened and explained more to me than physicians I have interacted with in person. The whole process was so smooth.

— Service Benefit Plan Member

As an extremely busy, working mom, I am always putting my care last on the list. Telehealth saved me a couple of hours waiting at Urgent Care, and I am already feeling much better. Thank you for this wonderful service!

— Service Benefit Plan Member

I am very impressed with the service, speed and how the system works overall. I would recommend telehealth to anyone!

— Service Benefit Plan Member

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