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Overseas Coverage

The Blue Cross and Blue Shield Service Benefit Plan has you covered worldwide.

If you need medical care outside the U.S, Puerto Rico, and the U.S. Virgin Islands you can rest assured that the Blue Cross and Blue Shield Service Benefit Plan offers worldwide coverage. Through the Overseas Assistance Center, you’re covered when working or traveling overseas.

All the ways our Overseas Assistance Center helps you manage your healthcare needs around the world:

  • Use any covered provider overseas
  • We waive copays for inpatient care
  • Access our overseas network with over 11,000 providers
  • Cashless access to overseas care
  • In most cases, your copays and coinsurance amounts are the same as they would be in the U.S.
  • Get reimbursed for claims in local currency or U.S. dollars
  • We provide language translation and foreign currency conversion for overseas claims
  • Overseas case managers help you navigate complex/chronic conditions

Overseas Network

We have over 11,000 providers who participate in our overseas network*, including hospitals, clinics, doctors and specialists. Many of these providers have agreed to a direct billing arrangement with our Overseas Assistance Center vendor, GeoBlue®. They accept our allowance as payment in full for their services and also file your claims for you.

*Members who find a provider through their MyBlue account will have access to additional provider information including address, phone number, specialty and more.

To arrange direct billing and cashless access with your provider, you must contact the Overseas Assistance Center prior to receiving medical services.

GeoBlue Pre-Departure Program

This program is designed to help you manage your transition to a new country with expert advice on how to navigate the local healthcare system and avoid any disruptions in care. Click the button below to fill out the Pre-Departure Questionnaire so we can understand your unique needs and provide support as you embark on your travel abroad.

Pre-Departure Questionnaire

Connect with a doctor anytime, anywhere

For members living overseas, the Teladoc® Global Care App makes it easier than ever for you to get the care you need.

Learn More

Compare Overseas Benefits

View the overseas benefits for FEP Blue Focus, FEP Blue Basic™, and FEP Blue Standard™.

Pharmacy coverage

Your pharmacy coverage works outside the U.S.* But since there are no Preferred retail pharmacies overseas, you need to pay for your prescriptions out-of-pocket and then submit your receipts and a completed claim form to get reimbursed. Overseas prescription drug claims must be submitted within one year of the purchase date.

If you take a maintenance medication and you intend to go overseas for an extended period of time, you may be eligible for an extended filling of the prescription before you leave the U.S. This will require a 12-month prescription from your doctor and is not applicable for controlled substances. Contact our Pharmacy Program at 1-800-624-5060 to learn more.

Compare overseas prescription drug costs for our three plan options.

*The FEP Medicare Prescription Drug Program (MPDP) is only available to residents of the U.S. or a U.S. territory. Guam is considered overseas; however, some pharmacies may be able to bill electronically.

Submit an overseas claim

Submitting your overseas medical and prescription drug claims online is easy and provides faster processing and claims payment.

You can submit them through MyBlue, our secure members-only website. Use MyBlue to access your personal health information wherever you go.

To submit by mail or fax, use the forms below. Detailed instructions are on each form:

 Overseas Medical Claim Form
 Retail Prescription Drug Overseas Claim Form

2024 Overseas Benefits Summary Book

Enjoy your benefits wherever you go. Our guide offers a convenient summary of our overseas coverage for each of our three plan options.

Get In Touch

Overseas Customer Service

Assists with claim filing, enrollment questions, U.S. dollar check reimbursements and more. Weekdays 5 a.m. to 6 p.m. Eastern time.  

1-888-999-9862 (U.S., Puerto Rico or the U.S. Virgin Islands)

Toll-free using the appropriate AT&T Country Code found here (Outside the U.S.)

Overseas Assistance Center

Assists with overseas provider referrals, cashless access/direct billing arrangements, emergency medical evacuations and more.

1-800-699-4337 (U.S., Puerto Rico or the U.S. Virgin Islands)
1-804-673-1678 (Outside the U.S.)

Overseas Provider Network

Explore our network of hospitals, doctors and other providers. Members who find a provider through their MyBlue account have access to additional information.

Find a Provider

Retail Pharmacy

Assists with questions regarding pharmacy coverage overseas.

1-800-624-5060 (U.S., Puerto Rico or the U.S. Virgin Islands)