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Telehealth Services

We’ve partnered with Teladoc® to give you an easy way to get care 24/7. All you need is your phone or computer to connect.

Coronavirus Update

FEP will waive copays for all telehealth services provided by Teladoc® during this time for all members. The most convenient way to get care is by requesting a visit on the Teladoc app or online. If you’re new to Teladoc’s services, you can set up your account ahead of time. Learn more here.

Register to get care when you need it most

 

Teladoc lets you connect with board-certified doctors anytime, anywhere. Watch this video to see the ways it can help you get care and then register.

All current Service Benefit Plan members are eligible for telehealth services. Members under 18 must be registered by an adult on the contract. Start by answering a brief medical history questionnaire, similar to the questions asked during a traditional doctor visit.

You may also call Teladoc at 1-855-636-1579

In an emergency, always call 911 or go to your local emergency services immediately. Register Now

Connect with a Doctor

Teladoc offers access to four different types of care:

General Health

Telehealth services offer convenient access to board-certified doctors 24 hours a day, seven days a week. Get treatment for minor injuries, illnesses and non-emergency health issues such as:

  • Cold and flu symptoms
  • Sore throat
  • Bronchitis and respiratory infections
  • Allergies

General health services are available in all 50 states, Washington, D.C., the U.S. Virgin Islands and Guam.

Behavioral Health

Telehealth services can also be a stress-free and cost-effective way to get support for your mental and emotional well-being. Adults (age 18+) can speak to a licensed behavioral health specialist from wherever you’re most comfortable. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time, and must be scheduled at least 72 hours in advance. Get support for:

  • Stress and anxiety
  • Depression
  • Substance use disorder
  • Grief and family difficulties

Behavioral health services are available in all 50 states and Washington, D.C., and for adolescents (ages 13 to 17) in select states.

Dermatology

You can get treatment for skin, nail and hair issues from a licensed dermatologist. These issues can often take weeks or months to get an appointment for or to diagnose. But with telehealth, you’ll receive treatment options within days. Get treatment for:

  • Acne and rosacea
  • Psoriasis and eczema
  • Skin infections and rashes
  • Moles and warts

Dermatology services are available in 49 states and Washington, D.C. Services are currently not available in Idaho.

Nutritional Counseling

You can also meet with a registered dietician to evaluate your nutritional needs and develop personalized diet meal plans and more. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time. Get resources such as:

  • Personalized diet plans
  • Actionable meal plans
  • Shopping guides
  • Customized nutritional manuals

Nutritional counseling is available in all 50 states and Washington, D.C. These are limited to individual sessions; we do not provide benefits for group counseling.

What You'll Pay

With Teladoc, you’ll pay less than you would at the doctor’s office.

Standard Option

First two visits free, then $10 copay per visit

Basic Option

First two visits free, then $15 copay per visit

FEP Blue Focus

First two visits free, then $10 copay per visit

Nutritional counseling sessions are covered in full for all members.

Download the App

Our fepblue app provides members with 24/7 access to helpful features, tools and information related to your Blue Cross and Blue Shield Service Benefit Plan benefits.

 

  

 

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