Frequently asked customer service questions, including member ID cards, claims and Certificate of Coverage.
No, you do not need a referral to see a specialist.
Visit MyBlue Customer eService or call your local Blue Cross and Blue Shield company. To locate the contact information for your local BCBS company, please visit the Contact Us section of this website.
A Certificate of Coverage, also known as a Certificate of Credible Coverage, is documentation that certifies a member or one of their dependents has had health insurance coverage. It is often required when a member is about to retire and needs proof that they have had five years of continuous coverage. To request a certificate, contact your local Blue Cross and Blue Shield company. The phone number can be found on the back of your member ID card or you can visit the Contact Us section of this website.
Please complete the appropriate form and submit it by December 31 of the year following the year you received service. To get started, visit our How to Submit a Claim page now.
Please call the Blue Cross and Blue Shield company listed on the Explanation of Benefits (EOB) that you received for your claim. If you do not have the EOB available, you may call the Customer Service phone number listed on the back of your identification card for further assistance. You can also find the contact information for your local BCBS company in the Contact Us section of the website.
If you disagree with our decision regarding a claim, you can appeal it. To do so, please follow the instructions in the Disputed Claims Process document.