NurseLine-Blue Cross and Blue Shield's Federal Employee Program

Nurse Line

The Nurse Line has well-trained and caring professionals ready to help you 24/7. 

Chat with a Nurse

Millions of Service Benefit Plan members have reached out to our free 24/7 Nurse Line for advice and guidance on medical symptoms, healthy living, management of chronic conditions, preventive care and more.

With an average of 15 years patient care experience and support from board-certified physicians and advanced technology, our registered nurses are equipped to help you day and night.

To call a nurse, simply dial 1-888-258-3432.

To chat online or email a nurse:
  1. Log in to your MyBlue account
  2. On the home page, click the blue “Nurse Line” tile
  3. Click “Chat with a nurse” or “Send a secure message to a nurse”
The nurse will:
  • Assess your symptoms
  • Help you decide on the best time and place for care
  • Give you the information you need to make informed decisions
  • Provide self-care instructions so you can start to feel better

In the case of a medical emergency, call 911 immediately.

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Chat with a Nurse

Not Sure Where to Get Care?

Our 24/7 Nurse Line is one of several options for getting care. Choosing the right care option can save you time and money. Download and print our Act-Fast Care Guide — it can help you get the care you need faster.

Download the Act-Fast Care Guide 

In the case of a medical emergency, call 911 immediately.

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The Blue Health Assessment, or BHA, is a guided survey that gives you a snapshot of your overall health, based on the information you provide.

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