COVID-19
(CORONAVIRUS)
RESOURCE CENTER


We’re here for you

FEP knows many of you have serious concerns and questions regarding COVID-19 (coronavirus), especially as it continues to significantly impact our daily lives. Our coverage commitment is to ensure our members can quickly access the right care at the right time.

During this time, these resources help you stay informed and get the care you need.

 

Questions about your benefits?

Call the National Information Center at 1-800-411-BLUE (2583), weekdays from 8 a.m. to 8 p.m. Eastern Time.
 

Questions about your health?

Call our 24/7 Nurse Line at 1-888-258-3432 to speak to a registered nurse. Get answers to your health questions, including advice on where to seek treatment for COVID-19.

Stay connected

Sign up for MyBlue® and download the fepblue mobile app to make sure your information is correct and available at your fingertips.

Your health is our top priority

To ensure you have access to the right care at the right time, FEP is waiving cost shares and prior authorization to support members’ care for COVID-19.

  • No prior authorizations for diagnostic tests and covered services.
  • No cost share for diagnostic tests or treatment.
  • No refill limits or cost share for prescriptions.
  • No copays for telehealth services provided by Teladoc®.
Find Out More

Get care at home

For members who aren't feeling well, telehealth services are available so you can get care at home. FEP will waive copays for all virtual doctor visits by Teladoc® during this time.

We’re also here to support your mental health with resources for managing stress, depression and social isolation.

Find Out More

See what you can do to stay healthy

Learn more about COVID-19, including what you can do to prevent the spread of the disease and ways to stay healthy.

Find Out More

Get answers to your questions

Check out our frequently asked questions about COVID-19, our benefit changes, financial assistance and more.

Find Out More

More ways
to stay
informed

Real-time Updates

See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

Learn More

The Latest Data

Johns Hopkins University has resources to help you learn more about the disease.

Learn More

COVID-19 & Blue

Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.

Learn More

Putting your needs first

The health of our members is always our top priority. That’s why during this time, FEP is making some benefit changes to ensure you have access to the right care at the right time.

No prior authorizations for diagnostic tests and covered services
FEP will waive prior authorizations for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance if diagnosed with COVID-19.
No cost share for diagnostic tests or treatment
FEP will waive any cost share for diagnostic tests or treatment that are medically necessary and consistent with CDC guidance if diagnosed with COVID-19. Your cost share is waived regardless of testing positive or negative for COVID-19.
No early refill limits and assistance for cost shares on prescriptions
FEP will increase access to prescription medications by waiving early medication refill limits on 30-day prescription maintenance medications. FEP will also encourage members to use the 90-day mail order benefit, if available through your health plan. If you are having difficulty paying for your treatment, contact the retail pharmacy phone number on the back of your ID card for assistance. Additionally, due to the CARES (Coronavirus Aid, Relief and Economic Security) Act, members can now pay for over-the-counter medication using their MyBlue® Wellness Card.
No copays for telehealth services provided by Teladoc® during this time
FEP will waive copays for all telehealth services provided by Teladoc®.

To read FEP’s full official statement regarding COVID-19, please click here.

We’re here for you

If you have any questions about your benefits, you can the National Information Center at 1-800-411-BLUE (2583), weekdays from 8 a.m. to 8 p.m. Eastern Time.

More ways
to stay
informed

Real-time Updates

See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

Learn More

The Latest Data

Johns Hopkins University has resources to help you learn more about the disease.

Learn More

COVID-19 & Blue

Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.

Learn More

Get quality care from your home

Given the nature of COVID-19, seeking in-person medical care may further spread the disease. We’re encouraging you to use virtual care services to help protect yourself and others.

Talk to a registered nurse
Not sure where to go for care? Call our 24/7 Nurse Line at 1-888-258-3432 to speak to a registered nurse. Get answers for health-related questions, including advice on where to seek treatment for COVID-19.

Connect with a virtual doctor
There’s an easy way to get care anytime, anywhere. For members who aren't feeling well, our telehealth services allow you to connect with a board-certified doctor by web, phone or mobile app. FEP will waive copays for all virtual doctor visits by Teladoc® during this time for all members.

 

Setting up your account is easy
If you’re new to Teladoc’s services, you can easily set up your account ahead of time here or by calling 1-855-636-1579. The most convenient way to get care with telehealth is by using the Teladoc app or online.

 

Support for your mental well-being
Now more than ever, your mental health is imperative. Telehealth also gives you access to behavioral health specialists who can provide ongoing support for stress, anxiety and depression. Appointments are available seven days a week, from 7 a.m. to 7 p.m. local time.

Ways to manage stress and social isolation
You can also get support through a new COVID-19 and mental wellness resource from Livongo for Behavioral Health powered by myStrength. Available for all members at no cost, this program offers ways to manage extreme stress, tips for parenting during challenging times and ideas for coping with social isolation. You can learn more and sign up here.

Care for members overseas
General health services provided by Teladoc are available to U.S.-based members traveling or temporarily living abroad. Members with a U.S. address can now be treated globally for minor injuries, illnesses and non-emergency health issues. FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will apply.

Continue seeing your current provider
If your provider is offering telehealth visits during this time, you can still get care from them. FEP will cover telehealth services from Preferred providers. The office visit cost share will still apply.

 

Find a Preferred provider

You can use our Find a Doctor tool to search for doctors and facilities near you. Any members who are overseas can search for providers here.

More ways
to stay
informed

Real-time Updates

See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

Learn More

The Latest Data

Johns Hopkins University has resources to help you learn more about the disease.

Learn More

COVID-19 & Blue

Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.

Learn More

A closer look at the COVID-19 and your health

COVID-19 research is ongoing, but here’s what we know about the disease, how it spreads and how you can protect you and your family's health.

What is COVID-19?

COVID-19 is a respiratory disease caused by the new coronavirus that was first identified in December 2019.

Symptoms for COVID-19 can range from mild to severe. In extreme cases, it can result in death. These symptoms may appear 2 to 14 days after exposure:

  • Fever
  • Cough
  • Shortness of breath

You should seek medical attention immediately if you develop any of these emergency warning signs for COVID-19:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

How COVID-19 spreads

While research is still ongoing, COVID-19 is thought mainly to spread from person-to-person, including between people who are in close contact with one another and through respiratory droplets produced when an infected person coughs or sneezes.

It may be possible to get COVID-19 by touching a surface or object that has the virus on it and then touching your mouth, nose or possibly your eyes. However, this is not thought to be the main way the virus spreads.

Ways to protect yourself

Here are some things we can all do to limit the spread of COVID-19:

  • Follow your state’s “stay at home” orders and other social distancing recommendations.
  • Clean your hands often. You should follow the 20 second rule when washing your hands.
  • Wear a cloth face covering/mask in public settings where other social distancing measures are difficult.
  • Don’t touch your eyes, nose or face.
  • Avoid close contact with people who are sick.
  • Cover all coughs and sneezes with a tissue.
  • Clean and disinfect surfaces you use often.
  • Most importantly: if you feel sick, you should contact a health provider for guidance.

Visit the CDC for more prevention and safety tips.

People who need to take extra precaution

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more severe complications from COVID-19. This includes:

  • People aged 65 years and older
  • People who live in a nursing home or long-term care facility

People of all ages with underlying medical conditions are also at greater risk. This includes:

  • People with chronic lung disease or moderate to severe asthma
  • People who have serious heart conditions
  • People who are immunocompromised
  • People with diabetes, chronic kidney disease undergoing dialysis or liver disease

Because COVID-19 is a respiratory disease, people who smoke or vape might also be at greater risk.

Source: CDC, April 6, 2020.


More health and wellness tips from BlueNews

The Science Behind Soap and Water

Are you washing your hands the right way? We break down the basics.

Sit All Day? Working Out Can Help You Combat Disease

If you live a more sedentary lifestyle, here’s how regular exercise can help you stay healthier.

Cleaning Tips to Ease Allergies and Asthma

Here are some simple ways to find relief at home.

Behavioral Health and COVID-19 By the Numbers

The latest Health of America report takes a closer look at COVID-19 and behavioral health therapy sessions.

Get more resources from MyBlue

You can sign up for MyBlue and use the fepblue mobile app to make sure your information is correct and get access to additional tools. These include wellness resources from WebMD, such as the Blue Health Assessment and Online Health Coach.

More ways
to stay
informed

Real-time Updates

See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

Learn More

The Latest Data

Johns Hopkins University has resources to help you learn more about the disease.

Learn More

COVID-19 & Blue

Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.

Learn More

Answers to your COVID-19 questions

We know you have questions about the disease, your health and safety and what we’re doing to help. Here we address some of your most pressing concerns.

  • General Questions-

    How much will I pay for diagnostic services and treatment related to COVID-19?

    If you are diagnosed with COVID-19, we will waive related cost shares (copays, coinsurance and deductibles) for related diagnostic services and care. The copay normally associated with telehealth services through Teladoc® will also be waived.

    If I was tested for COVID-19 and was diagnosed with the flu, are my cost shares waived?

    Members’ cost share is waived for COVID-19 testing regardless of testing results. However, if you are diagnosed with something other than COVID-19, such as the flu, you will still be responsible for member cost shares (copays, coinsurance and deductibles) for covered services.

    I was diagnosed with COVID-19, my doctor has written a prescription as part of my treatment and I’m having difficulty paying for it. Is there any assistance available?

    You can request to have your cost share waived at the pharmacy for up to a 30 days’ supply by calling the retail pharmacy number on the back of your ID card 1-800-624-5060, or ask the pharmacist at the point of sale in the pharmacy.

    How can I receive financial help?

    During this time, the Federal Employees Education & Assistance Fund (FEEA) can help those in need. FEEA is prioritizing no-fee, no-interest hardship loans to serve federal employees. To learn more about this program or apply, click here.

    I’ve heard reports that scammers are using COVID-19 to steal information. What can I do to protect myself?

    Think twice before you give your information over the phone. Scammers have been claiming to be part of COVID-19 response efforts to try to steal members’ information. If you receive a suspicious call, hang up and call the number on the back of your member ID card to verify. You can learn more about healthcare fraud here.

    • Behavioral Health Questions-

      What are the COVID-19 and Mental Wellness resources from Livongo for Behavioral Health powered by myStrength?

      The COVID-19 and Mental Wellness resources are available free of charge, to help you manage stressors brought on by COVID-19. The offering includes:

      • Strategies to manage heightened stress
      • Tips for parenting during challenging times
      • Ideas to manage social isolation
      • Other information for emotional support

      When did the COVID-19 and Mental Wellness offering become available and who can join?

      This offering launched on April 17, 2020, and will be available to all FEP members through the end of 2020.

      How can I register for the COVID-19 and Mental Wellness resource?

      To register, visit: https://bh.mystrength.com/fepcovid19

      You will need to fill out the submission form in order to create an account and sign up.

      NOTE: This online resource is secure.

      What information do I need to provide in order to register for the COVID-19 and Mental Wellness resource?

      Registration requires your first name, user name, email address, password, ZIP code, birthdate, and gender. User name and gender are optional fields.

      Who should I contact for questions about the COVID-19 and Mental Wellness resource?

      How do I access a virtual licensed behavioral health specialist?

      Visit fepblue.org/telehealth or download the Teladoc app to schedule your appointment. If you need assistance with setting up a new Teladoc account, you may call 855-636-1579.

      When it’s time for your appointment, you can join your video session from the Teladoc app or fepblue.org/telehealth. If you arranged a phone visit, the specialist will call you.

      How quickly can I speak with a virtual licensed behavioral health specialist?

      Depending on your availability as well as your selected Teladoc provider’s, a session may be conducted within 72 hours. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.

      • For Our Overseas Members-

        I am a member currently overseas. How can I get care for COVID-19?

        Any members who are overseas can search for providers in the GMMI Overseas Provider Network. At this time, telehealth services provided by Teladoc® are currently not available overseas but FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will still apply. If you need assistance, you can also contact the Overseas Assistance Center at 1-804-673-1678 or by emailing: fepoverseas@gmmi.com.


        Please note that international mail may be delayed as a result of the COVID-19 pandemic (see USPS Service Alerts for details). Overseas members may experience delays in receiving ID cards, incentive rewards, and explanation of benefits (EOBs).

        How do I know if I am impacted by the international mail service suspensions reported by the US Postal Service?

        Please see the USPS Service Alerts related to the COVID-19 pandemic for a current list of the countries impacted by international mail service disruptions.

        How do I submit my overseas medical claim if I am impacted by the international mail service suspensions?

        You may submit your claims online through MyBlue or fax to 001-954-308-3957. If you do not have a MyBlue account, please refer to www.fepblue.org to create one. Please note that you have until 12/31/21 to file 2020 claims.

        How do I get reimbursed for my overseas medical claim if I am not able to receive a paper check?

        We also provide reimbursement via an electronic bank transfer. For future claim submissions, be sure to check the appropriate box in Section 5a on the overseas medical claim form and provide your banking information.

        What should I do if I previously filed an overseas medical claim but I have not received my check yet?

        You may contact Customer Service at 888-999-9862 for additional assistance.

        I live overseas and I need a new member ID card. What should I do?

        You can access a digital copy of your ID card in the MyBlue mobile app. Once the international mail restrictions are lifted, you can contact Customer Service at 888-999-9862 to order a new ID card or request via your MyBlue account.

        How can I obtain my MyBlue® Wellness Card for the incentives I have earned?

        Members should call (800) 411-BLUE (2583) from 8:00 am to 8:00 pm ET (Monday - Friday) and select the option for the FEP Incentive Program. You can provide the Customer Service Representative with your alternate address and the MyBlue Wellness Card will be mailed to that address.

        How can I obtain my Explanation of Benefits (EOB) during the international mail service suspensions?

        How can I obtain my free Pregnancy Care Box?

        We are currently unable to ship to international addresses. You may contact 1-800-624-5060 to provide an alternate shipping address.

        How can I obtain my prescriptions while I am overseas during the COVID-19 pandemic?

        You may call 1-888-999-9862 for assistance and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.

        I am in a country where outbound mail has been suspended. How can I submit my Pharmacy Claim Form for reimbursement?

        You may submit your claim through the MyBlue secure portal or fax your claims to us at 001-480-614-7674.

        I have already submitted a Pharmacy claim for reimbursement and have not received my check. What should I do?

        Reimbursement will be in the form of a paper check in U.S. currency and mailed to the address provided on your Retail Prescription Drug Overseas Claim Form. If you are concerned mail has been suspended to the address previously provided, please call 1-888-999-9862 and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.

        More ways
        to stay
        informed

        Real-time Updates

        See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

        Learn More

        The Latest Data

        Johns Hopkins University has resources to help you learn more about the disease.

        Learn More

        COVID-19 & Blue

        Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.

        Learn More
        Thank You for Being a Caregiver
        We pledge to honor and support all caregivers who are vitally needed at this time. Because we’re in this together. You can learn more here.

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