What you need to know about the disease and our coverage commitment.
Answers to your COVID-19 questions
We know you have questions about the disease, your health and safety and what we’re doing to help. Here we address some of your most pressing questions.
Purchase of Tests
Yes, we will cover COVID-19 home testing kits that are available over the counter. To avoid paying any out-of-pocket costs, you must go to an in-network retail pharmacy, take the testing kit to the pharmacy counter and provide your Service Benefit Plan member ID card to the pharmacist and/or pharmacy technician.
If you purchase a COVID-19 testing kit from another retailer (including online retailers) or an out-of-network pharmacy, you can get reimbursed for the purchase of those tests. You will need to complete the Health Benefits Claim Form and mail it to your local BCBS company, along with your receipts for each test that was purchased. You can find the claim form at fepblue.org/claim-forms.
FEP will cover up to eight (8) over-the-counter tests for each covered family member, every calendar month.
You can purchase over-the-counter COVID-19 tests that are FDA-authorized. The cost of a typical single test is $12 and the cost of two tests is around $24. By signing or submitting a claim form you agree to not use these tests for employment purposes.
You can purchase these tests at any location where the OTC tests are available such as online, or from a pharmacy or store.
You should contact your local health department for locations in your area that provide over-the-counter tests in your area at no cost. In addition, the U.S. Department of Health and Human Services (HHS) has provided a list of community-based testing sites which can be found here. COVID-19 tests are also available without cost-sharing to covered individuals when administered by a health care provider such as a nurse, doctor, or pharmacist, without limitation.
No, you do not need a prescription or a note from your provider to purchase these tests.
We will reimburse up to eight (8) over-the-counter COVID-19 tests for each family member covered on your policy every calendar month.
Yes, we will reimburse up to eight (8) over-the-counter tests for each covered family member, every calendar month.
Yes, and we will only reimburse up to eight (8) over-the-counter tests for each covered family member, every calendar month.
Reimbursement for Purchase of Tests
Complete the Health Benefits Claim Form and mail it to your local BCBS company, along with your receipts for each test that was purchased. You can find the claim form at fepblue.org/claim-forms.
No, you can submit a claim form with multiple receipts. You must submit a separate claim for each covered family member. Complete the Health Benefits Claim Form and mail it to your local BCBS company, along with your receipts for each test that was purchased. You can find the claim form at fepblue.org/claim-forms.
You can find the mailing address for your local BCBS company at fepblue.org/contact-us. Scroll down to the map of the United States and click the state where you live to find your local BCBS company’s contact information. If you have questions about locating your local BCBS company, please contact the phone number on the back of your member ID card.
No, currently members are unable to submit a request for reimbursement online.
We will mail a check to the Contract Holder for the amount on the submitted claim form after we have processed the claim.
The check is payable to the Contract Holder for the amount on the submitted claim form after we have processed the claim.
Members can view finalized claims through the fepblue App or the MyBlue portal when logged in with your MyBlue ID. Unfortunately, members cannot view claims that are “in process.”
Once your local BCBS company receives your member claim form and receipts, they will process your claim generally within 30 calendar days from the time of receipt. Once your claim has been processed, a check and explanation of benefits will be mailed to the contract holder.
Yes, you can get reimbursed if you use your MyBlue Wellness Card to purchase over-the-counter COVID-19 tests. Please use the process discussed above to file a claim for reimbursement.
If you are diagnosed with COVID-19, we will waive related cost shares (copays, coinsurance and deductibles) for related diagnostic services and care. The copay normally associated with telehealth services through Teladoc® will also be waived.
Members’ cost share is waived for COVID-19 testing regardless of testing results. However, if you are diagnosed with something other than COVID-19, such as the flu, you will still be responsible for member cost shares (copays, coinsurance and deductibles) for covered services.
You can request to have your cost share waived at the pharmacy for up to a 30 days’ supply by calling the retail pharmacy number on the back of your ID card 1-800-624-5060, or ask the pharmacist at the point of sale in the pharmacy.
During this time, the Federal Employees Education & Assistance Fund (FEEA) can help those in need. FEEA is prioritizing no-fee, no-interest hardship loans to serve federal employees. To learn more about this program or apply, click here.
Think twice before you give your information over the phone. Scammers have been claiming to be part of COVID-19 response efforts to try to steal members’ information. If you receive a suspicious call, hang up and call the number on the back of your member ID card to verify. You can learn more about healthcare fraud here.
The federal government provides general information and recommendations with regard to COVID-19, but each state and U.S. territory determines local guidelines and related responses. Please visit the appropriate website for your local health department or go here for more information.
Please contact your local Blue Cross Blue Shield Plan at the customer service phone number listed on the back of your member identification card. You can also find your local customer service number here or via our fepblue mobile app.
There will be no cost for FEP members. The federal government is purchasing the vaccine doses at no cost to the American people. A vaccination provider may charge a fee to administer the shot(s). The Blue Cross Blue Shield Service Benefit Plan, also known as the Federal Employee Program (FEP), will cover the administration cost at 100%.
No. FEP will cover FDA-authorized COVID-19 booster shots.
Yes. FEP will cover FDA-authorized booster shots received after December 31.
Yes. The FDA has authorized and the CDC has endorsed allowing eligible individuals to receive any one of the three vaccines as a booster which may be different from the vaccine you originally received. Talk to your doctor to determine the best approach for your booster shot.
Yes. FEP will cover FDA-authorized COVID-19 vaccines for children age 5 and older.
The Pfizer vaccine is given at a lower dose for children ages 5 through 11 than what is used for adolescents 12 years and older and adults. Talk to your child’s doctor to determine the most appropriate vaccine shot for your child.
It is our understanding that distribution and allocation of the vaccines will be a public health matter, handled primarily if not exclusively by government authorities. However, we will continue to monitor other countries’ approval and distribution of the vaccines and will provide additional updates as needed.
The National Health Service (NHS) is administering all COVID-19 vaccinations within the UK and determining who receives the vaccine and when.
Behavioral Health Questions
The COVID-19 and Mental Wellness resources are available free of charge, to help you manage stressors brought on by COVID-19. The offering includes:
Strategies to manage heightened stress
Tips for parenting during challenging times
Ideas to manage social isolation
Other information for emotional support
This offering launched on April 17, 2020, and will be available to all FEP members through the end of 2022. You can access the full library of behavioral health resources offered through Livongo’s myStrength program.
Visit fepblue.org/telehealth or download the Teladoc app to schedule your appointment. If you need assistance with setting up a new Teladoc account, you may call 855-636-1579.
When it’s time for your appointment, you can join your video session from the Teladoc app or fepblue.org/telehealth. If you arranged a phone visit, the specialist will call you.
Depending on your availability as well as your selected Teladoc provider’s, a session may be conducted within 72 hours. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.
For Our Overseas Members
Any members who are overseas can search for providers in the GMMI Overseas Provider Network. At this time, telehealth services provided by Teladoc® are currently not available overseas but FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will still apply. If you need assistance, you can also contact the Overseas Assistance Center at 1-804-673-1678 or by emailing: firstname.lastname@example.org.
Please note that international mail may be delayed as a result of the COVID-19 pandemic (see USPS Service Alerts for details). Overseas members may experience delays in receiving ID cards, incentive rewards, and explanation of benefits (EOBs).
Please see the USPS Service Alerts related to the COVID-19 pandemic for a current list of the countries impacted by international mail service disruptions.
You may submit your claims online through MyBlue or fax to 001-954-308-3957. If you do not have a MyBlue account, please refer to www.fepblue.org to create one. Please note that you have until 12/31/21 to file 2020 claims.
We also provide reimbursement via an electronic bank transfer. For future claim submissions, be sure to check the appropriate box in Section 5a on the overseas medical claim form and provide your banking information.
You may contact Customer Service at 888-999-9862 for additional assistance.
You can access a digital copy of your ID card in the MyBlue mobile app. Once the international mail restrictions are lifted, you can contact Customer Service at 888-999-9862 to order a new ID card or request via your MyBlue account.
Members should call (800) 411-BLUE (2583) from 8:00 am to 8:00 pm ET (Monday - Friday) and select the option for the FEP Incentive Program. You can provide the Customer Service Representative with your alternate address and the MyBlue Wellness Card will be mailed to that address.
We are currently unable to ship to international addresses. You may contact 1-800-624-5060 to provide an alternate shipping address.
You may call 1-888-999-9862 for assistance and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.
You may submit your claim through the MyBlue secure portal or fax your claims to us at 001-480-614-7674.
Reimbursement will be in the form of a paper check in U.S. currency and mailed to the address provided on your Retail Prescription Drug Overseas Claim Form. If you are concerned mail has been suspended to the address previously provided, please call 1-888-999-9862 and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.
COVID-19 Vaccination Incentive Program Questions
FEP will provide a $50 incentive on a MyBlue Wellness Card when an eligible member provides proof of getting at least one dose of an authorized COVID-19 vaccine.
FEP is committed to get more adult Americans vaccinated with at least one dose by December 31, 2021.
Due to overwhelming interest in the program, FEP decided to extend the deadline for members to get one dose of a COVID-19 vaccine to December 31, 2021. This extension gives more time for members to make arrangements to get vaccinated against COVID-19.
Members, 18 years and older with a MyBlue account, who participate in this incentive program will earn $50 that can be used for qualified medical expenses.
The incentive is added to your MyBlue® Wellness Card – debit MasterCard. If you do not already have one, it will be mailed to you at the address on file in our records. Please allow up to 30 days after you submit the form, and the vaccination record is verified, for us to add the reward to your current card or mail a card to you.
The incentive is available to all members covered under Standard Option, Basic Option or FEP Blue Focus who are 18 and over and who must have a MyBlue account. This includes the contract holder, spouse and dependents. Eligible members will earn the incentive when they provide proof of getting at least one COVID-19 vaccine dose by December 31, 2021.
The age requirement is consistent with all of FEP’s incentive programs.
The incentive is available to members who can show getting an FDA-authorized vaccine for COVID-19. At this time Pfizer-BioNTech, Moderna and Johnson & Johnson’s Janssen vaccines have received Emergency Use Authorization. If you are overseas, FEP will accept a record for COVID-19 vaccines approved for use in the country where you reside.
Yes. Please submit proof of your single dose vaccination to receive your reward.
You must get your first dose on or before December 31, 2021 to qualify for the incentive. We ask that you report the date of your second dose, if applicable, and encourage you to get vaccinated at that time.
Eligible members must provide us with a copy of the front and back of the CDC COVID-19 Vaccination Record Card that you receive when you are vaccinated, or a copy of your state or local municipality vaccination record. This documentation must show your name, date of birth, the vaccine manufacturer, the date of your first dose and/or the date of your second dose, if you are getting a two-dose shot. Members will submit this information to FEP via a submission form once they log into their MyBlue account.
You must submit proof of vaccination before December 31, 2021 at 11:59 PM EST. Your first dose must occur on or before December 31.
Yes, submit your vaccination record that includes the required information. We are accepting vaccination records of doses received from 2020 through December 31, 2021.
No, the date of your first vaccine dose must be on or prior to December 31, 2021.
Yes, you can submit your vaccination record once you are 18 in order to receive the incentive.
No, your dependent is not eligible for the incentive if they are no longer enrolled in Standard Option, Basic Option or FEP Blue Focus.
Yes, you can submit your vaccination record. If you don’t already have a MyBlue account, you can sign-up for an account. Go to www.fepblue.org/signup to create a MyBlue account. You will need your member ID card and a PIN to sign up. Call 1-800-411-BLUE (2583) and follow the prompts for the MyBlue Contact Center to get your PIN. You can complete the MyBlue registration process once you have your PIN. Keep in mind that the name on the vaccination record must match the name associated with the MyBlue account.
Some vaccination sites do not collect insurance information and FEP does not receive a claim in this scenario. All members will need to show proof of vaccination.
We accept a copy (JPG, PNG, PDF) of the CDC COVID-19 Vaccination Record Card that you get when you are vaccinated or a copy of your state or local municipality vaccination record. We will also accept an image of the record in your digital wallet as long as the record is provided by the CDC, state or local municipality. This documentation must show your name, date of birth, the vaccine manufacturer, the date of your first dose and/or the date of your second dose, if you are getting a two-dose shot.
Take a screenshot of your digital record and submit the image file. This image must clearly indicate your name, date or birth, vaccine manufacturer, the date of your first dose and/or the date of your second dose, if you are getting a two-dose shot.
Contact the location where you received the vaccine and get a replacement. You may also contact your state or local health department. They should have a record of your vaccine.
You can only submit your own record on your own MyBlue account. The name on the vaccination record must match the name associated with the MyBlue account.
Yes. You can resubmit your record by January 31, 2022, to earn your $50 incentive if the original record was submitted by December 31, 2021. You may have received an error because your vaccine record is either for another person, illegible, missing information or invalid. Please double-check your vaccine record to make sure it’s complete, correct and clear, and then log in to your MyBlue account to resubmit.
The COVID-19 Vaccination Incentive Program is only available to adults 18 and over. This program ends December 31, 2021.
No. The $50 incentive is only available for the initial vaccination dose. Booster shots are not eligible for the incentive.
You can create a MyBlue account here. You will need your member ID card and a PIN to sign up. Call 1-800-411-BLUE (2583) and follow the prompts for the MyBlue Contact Center to get your PIN. You can complete the MyBlue registration process once you have your PIN.
The MyBlue Contact Center agents are available 8:00 am to 8:00 pm ET (Monday – Friday) and 9:00 am to 5:00 pm ET on Saturday. The MyBlue Contact Center is closed on Sunday.
Please allow up to 30 days after you submit the form, and the vaccination record is verified, for us to mail a card to you.
It may take up to 24 hours after you complete your MyBlue account registration before you will be able to submit your vaccination record.
You can use your card to pay for qualified medical expenses. The IRS has a complete list of expenses here.
You will have the option to take advantage of this incentive program by mailing or faxing your proof of vaccination. However, you must have a MyBlue account to get the incentive. Please call 1 800-411-BLUE and select the prompt for information on the COVID-19 Vaccination Incentive Program.
Please call 1 800-411-BLUE (2583) and select the prompt for information on the COVID-19 Vaccination Incentive Program.
If you have submitted your vaccination record and have received a confirmation of your submission, please allow up to 30 days for reward processing after verification. This program has been hugely popular and successful, and volumes are much higher than usual.
More ways to stay informed
See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.