COVID-19 (Coronavirus) Resource Center

If you are diagnosed with COVID-19, we will waive related cost shares (copays, coinsurance and deductibles) for related diagnostic services and care. The copay normally associated with telehealth services through Teladoc® will also be waived.

Members’ cost share is waived for COVID-19 testing regardless of testing results. However, if you are diagnosed with something other than COVID-19, such as the flu, you will still be responsible for member cost shares (copays, coinsurance and deductibles) for covered services.

You can request to have your cost share waived at the pharmacy for up to a 30 days’ supply by calling the retail pharmacy number on the back of your ID card 1-800-624-5060, or ask the pharmacist at the point of sale in the pharmacy.

During this time, the Federal Employees Education & Assistance Fund (FEEA) can help those in need. FEEA is prioritizing no-fee, no-interest hardship loans to serve federal employees. To learn more about this program or apply, click here.

Think twice before you give your information over the phone. Scammers have been claiming to be part of COVID-19 response efforts to try to steal members’ information. If you receive a suspicious call, hang up and call the number on the back of your member ID card to verify. You can learn more about healthcare fraud here.

The best general sources for information on the COVID-19 vaccine(s) are the websites for the Food and Drug Administration or the Centers for Disease Control and Prevention. These sites are continuously updated as new information becomes available.

The federal government provides general information and recommendations with regard to COVID-19, but each state and U.S. territory determines local guidelines and related responses. Please visit the appropriate website for your local health department or go here for more information.

Please contact your local Blue Cross Blue Shield Plan at the customer service phone number listed on the back of your member identification card. You can also find your local customer service number here or via our fepblue mobile app.

There will be no cost for FEP members. The federal government is purchasing the vaccine doses at no cost to the American people. A vaccination provider may charge a fee to administer the shot(s). The Blue Cross Blue Shield Service Benefit Plan, also known as the Federal Employee Program (FEP), will cover the administration cost at 100%.

The National Health Service (NHS) is administering all COVID-19 vaccinations within the UK and determining who receives the vaccine and when.

It is our understanding that distribution and allocation of the vaccines will be a public health matter, handled primarily if not exclusively by government authorities. However, we will continue to monitor other countries’ approval and distribution of the vaccines and will provide additional updates as needed.

The COVID-19 and Mental Wellness resources are available free of charge, to help you manage stressors brought on by COVID-19. The offering includes:

• Strategies to manage heightened stress
• Tips for parenting during challenging times
• Ideas to manage social isolation
• Other information for emotional support

This offering launched on April 17, 2020, and will be available to all FEP members through the end of 2021. Starting in 2021, you can access the full library of behavioral health resources offered through Livongo’s myStrength program.

To register, visit: https://bh.mystrength.com/fepcovid19

You will need to fill out the submission form in order to create an account and sign up.

NOTE: This online resource is secure.

Starting January 2021, registration requires your first name, last name, member ID number, email address, password, ZIP code, birthdate, and gender.

If you have questions about this COVID-19 and Mental Wellness resource, you can email membersupport@livongo.com.

Visit fepblue.org/telehealth or download the Teladoc app to schedule your appointment. If you need assistance with setting up a new Teladoc account, you may call 855-636-1579.

When it’s time for your appointment, you can join your video session from the Teladoc app or fepblue.org/telehealth. If you arranged a phone visit, the specialist will call you.

Depending on your availability as well as your selected Teladoc provider’s, a session may be conducted within 72 hours. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.

Any members who are overseas can search for providers in the GMMI Overseas Provider Network. At this time, telehealth services provided by Teladoc® are currently not available overseas but FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will still apply. If you need assistance, you can also contact the Overseas Assistance Center at 1-804-673-1678 or by emailing: fepoverseas@gmmi.com.

Please note that international mail may be delayed as a result of the COVID-19 pandemic (see USPS Service Alerts for details). Overseas members may experience delays in receiving ID cards, incentive rewards, and explanation of benefits (EOBs).

Please see the USPS Service Alerts related to the COVID-19 pandemic for a current list of the countries impacted by international mail service disruptions.

You may submit your claims online through MyBlue or fax to 001-954-308-3957. If you do not have a MyBlue account, please refer to www.fepblue.org to create one. Please note that you have until 12/31/21 to file 2020 claims.

We also provide reimbursement via an electronic bank transfer. For future claim submissions, be sure to check the appropriate box in Section 5a on the overseas medical claim form and provide your banking information.

You may contact Customer Service at 888-999-9862 for additional assistance.

You can access a digital copy of your ID card in the MyBlue mobile app. Once the international mail restrictions are lifted, you can contact Customer Service at 888-999-9862 to order a new ID card or request via your MyBlue account.

Members should call (800) 411-BLUE (2583) from 8:00 am to 8:00 pm ET (Monday - Friday) and select the option for the FEP Incentive Program. You can provide the Customer Service Representative with your alternate address and the MyBlue Wellness Card will be mailed to that address.

EOBs are available online in your MyBlue account at fepblue.org/myblue.

We are currently unable to ship to international addresses. You may contact 1-800-624-5060 to provide an alternate shipping address.

You may call 1-888-999-9862 for assistance and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.

You may submit your claim through the MyBlue secure portal or fax your claims to us at 001-480-614-7674.

Reimbursement will be in the form of a paper check in U.S. currency and mailed to the address provided on your Retail Prescription Drug Overseas Claim Form. If you are concerned mail has been suspended to the address previously provided, please call 1-888-999-9862 and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.