New York
BlueCross BlueShield of Western New York
General Inquiries
1-716-887-6900
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657
www.bcbswny.com
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657
www.bcbswny.com
Customer Service
Precertification
Mental Health/Substance Use Disorder Precertification
Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Diabetes
Heart Health
Spine Health
Case Management including Maternity Care
Chronic Obstructive Pulmonary Disease
Diabetes
Heart Health
Spine Health
Case Management including Maternity Care
1-877-878-8785 Option # 2
BlueShield of Northeastern New York
General Inquiries
1-716-887-6900
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110
https://www.bsneny.com/
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110
https://www.bsneny.com/
Customer Service
Precertification
Mental Health/Substance Use Disorder Precertification
Empire Blue Cross Blue Shield
General Inquiries
Claims and Correspondence
Empire Blue Cross Blue Shield
P.O. Box 105557
Atlanta, GA 30348-5557
P.O. Box 105557
Atlanta, GA 30348-5557
Customer Service
Disease Management
1-844-730-0088
Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)
Utilization Management/Precertification
Mental Health/Substance Use Disorder Precertification
Excellus BlueCross BlueShield
General Inquiries
1-585-454-1700
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
www.excellusbcbs.com
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
www.excellusbcbs.com
Customer Service
Precertification
Mental Health/Substance Use Disorder Precertification
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.