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MyBlue®:

New York

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BlueCross BlueShield of Western New York

General Inquiries

1-716-887-6900
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657
www.bcbswny.com

Customer Service

1-800-234-6008
1-716-884-5082

Precertification

1-800-677-3086

Mental Health/Substance Use Disorder Precertification

1-877-837-0814

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Diabetes
Heart Health
Spine Health
Case Management including Maternity Care
 
1-877-878-8785 Option # 2  

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BlueShield of Northeastern New York

General Inquiries

1-716-887-6900
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110
www.bsneny.com

Customer Service

1-716-884-5082
1-800-234-6008

Precertification

1-800-255-2042
1-800-982-8089

Mental Health/Substance Use Disorder Precertification

1-800-443-6169

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Empire Blue Cross Blue Shield

Claims and Correspondence

Empire Blue Cross Blue Shield
P.O. Box 105557
Atlanta, GA 30348-5557 

Customer Service

1-800-522-5566

Disease Management 

1-844-730-0088
Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)

Utilization Management/Precertification

Mental Health/Substance Use Disorder Precertification

1-800-443-6169

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Excellus BlueCross BlueShield

General Inquiries

1-585-454-1700
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
www.excellusbcbs.com 

Customer Service

1-800-584-6617

Precertification

1-800-584-6617

Mental Health/Substance Use Disorder Precertification

1-800-277-2138

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.