New York

BlueShield of Northeastern New York
General Inquiries
716-887-6900
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110

FEP Customer Service
716-884-5082
800-234-6008

Precertification
800-255-2042
800-982-8089

Mental Health/Substance Abuse
800-443-6169
BlueCross BlueShield of Western New York
General Inquiries
716-887-6900
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657

FEP Customer Service
800-234-6008
716-884-5082

Precertification
800-677-3086

Mental Health/Substance Abuse
877-837-0814

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Diabetes
Heart Health
Spine Health
Case Management including Maternity Care
877-878-8785 Option # 2
Empire Blue Cross Blue Shield
General Inquiries
212-476-1000
Claims and Correspondence
Empire Blue Cross Blue Shield
P.O. Box 3876, Church Street Station
New York, NY 10008-3876

FEP Customer Service
800-522-5566

Disease Management
844-730-0088
Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)

Utilization Management/Precertification
800-860-2156

Mental Health/Substance Abuse
800-443-6169
Excellus BlueCross BlueShield
General Inquiries
585-454-1700
Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647

FEP Customer Service
800-584-6617

Precertification
800-584-6617

Mental Health/Substance Abuse
800-277-2138

Additional Information