Overseas

When work or travel takes you overseas, the Blue Cross and Blue Shield Service Benefit Plan has you covered.

If you need medical care outside the United States, you can be assured that your Blue Cross and Blue Shield Service Benefit Plan member ID card is recognized around the world. The AXA Worldwide Assistance Center provides you with coverage that protects you when you’re overseas.

Filing a Claim Online

You can submit overseas medical and pharmacy claims online for faster processing and claims payment. After you’ve signed up for MyBlue, you can log in to access the “Submit an Overseas Claim” link.

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How Overseas Benefits Work

Benefits for covered services under both Standard and Basic Option are paid at the Preferred level. Physician care performed outside the U.S. is paid at the Preferred level using our Overseas Fee Schedule or a provider-negotiated amount. 

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Overseas Teleconsultation

Seeking medical attention abroad can be stressful. Overseas Teleconsultation is a pilot program that provides phone and video consults with a U.S. practitioner via your mobile device 24/7. No copay required.

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Overseas Providers

Find the best doctors and hospitals outside of the United States.

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Waived Fees at Participating Providers

We waive inpatient admission copays for members admitted to Department of Defense (DOD) facilities and overseas facilities with whom we have direct billing or acceptance of a guarantee of benefits arrangement.

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Filing a Claim by Mail or Fax

You can find our Overseas Medical Claim Form and the Retail Prescription Drug Overseas Claim Form in the form library, or you can call 1-888-999-9862 to request a claim form. 

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Worldwide Assistance Center

The Worldwide Assistance Center offers help when you are traveling outside the U.S., Puerto Rico and the U.S. Virgin Islands, 24 hours a day, seven days a week. Bilingual operators are also available to help you. Call the center at 1-804-673-1678 or email the Worldwide Assistance Center at fepoverseas@axa-assistance.us.

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Compare Benefits

See a side-by-side comparison of our benefits for Standard Option and Basic Option.

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MyBlue®

Sign up for MyBlue to access a wealth of healthcare resources and tools that are simple, smart, secure and private. You can take the Blue Health Assessment, check drug costs, change your address, request a member ID card and more.

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