MyBlue Basics: Frequently Asked Questions

Learn how to reset your password, verify your email, and retrieve your email and username.

MyBlue is your personal health website, where you can find simple, smart tools and resources designed to help you get organized, save money, and live healthier. Here are answers to some frequently asked questions.

Q: How do I reset my password?
A:
  • Click on this link.
  • Click the "Forgot your password?" link.
  • Enter your username and email address associated with your MyBlue account and click "Submit."
  • You’ll receive an email with the subject "Your New Password" that contains a temporary password that will expire in 48 hours.
  • Use this temporary password to log in to MyBlue and follow the prompts to change your password.

Q: How do I verify my email in order to activate my account?
A:
  • When you created your account, you should have received a verification email to the email address you provided during registration.
  • Click on the link in the verification email you received.
  • Click the Submit button on the Verification page.
  • You will see the Verification success message.

Q: How do I receive another verification email to activate my account?
A:
  • Log in to MyBlue with your username and password.
  • Click the button to resend your verification email.
  • You’ll receive another verification email. Be sure to check your junk or spam folder if the message doesn’t appear in your inbox.
  • Click on the link in the verification email.
  • Click the Submit button on the Verification page.
  • You will see the Verification success message.

Q: How do I retrieve my email address associated with my MyBlue account?
A:
  • Click on this link.
  • Click on the "Forgot your email address?" link.
  • Enter your enrollment information, including your member ID number, first name, last name, date of birth.
  • Click "Submit".
  • Enter your Personal Identification Number (PIN). (Please call the customer service number here, or on the back of your member ID card during regular business hours to request your PIN)
  • MyBlue will display the email address associated with your account.

Q: How do I retrieve my MyBlue username?
A:
  • Click on this link.
  • Click on the "Forgot your username?" link.
  • Enter your email address associated with your MyBlue account.
  • Click "Submit".
  • MyBlue will send you an email with the title "Your Username".
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