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Ways to Get Care

Choosing the right care option now can help save you time and money later.

Coronavirus Update 

What you need to know about the disease and our coverage commitment. Learn more here.

Helping you understand your care options

With so many options available, you might not know where to go for the best and fastest care. Get familiar with your options now before you and your family need care. It can help you save time and money.

Download Icon  Download our Know Where to Go Guide  to learn more

Care options that fit your needs

24/7 Nurse Line

When you’re seeking general health advice or where to go for care, you can call a registered nurse day or night. You can also chat with a nurse or send a secure message through MyBlue.

Telehealth Services

When you want treatment quickly for minor illnesses and injuries, you can connect with a board-certified doctor 24/7 via phone, video or the Teladoc® app. All members get their first two Teladoc visits for free.

Primary Care Doctor

A routine annual physical is an essential part of preventive care. During this visit, the doctor can get to know your medical history and diagnose and treat illnesses. Use our nationwide directory to find one near you.

Additional care options

Retail Clinic

Typically located in a pharmacy, these clinics offer walk-in appointments for minor illnesses or injuries, health screenings and vaccinations. You can find a retail clinic near you using our nationwide directory.

 

Urgent Care Center

Get care for a non-life-threatening illness or injury that requires immediate care. Many urgent care centers have walk-in appointments and shorter wait times than the emergency room (ER). You can find an urgent care center near you using our nationwide directory.

 

In the case of a medical emergency, immediately call 911 or go to your nearest ER.
Do not hesitate to seek immediate care in true emergencies, such as difficulty breathing or moving, poisoning, signs of a stroke or possible heart attack.

Find a doctor, retail clinic or urgent care center

Use our National Doctor and Hospital Finder tool to find a doctor, specialist, retail clinic or urgent care center in our Preferred provider network near you.

Find a Provider

Certain medical services and treatments need approval before you receive care

We review them to ensure they are medically necessary. If you do not obtain prior approval, also known as precertification, there may be a reduction or denial of your benefit. In most cases, your doctor or facility will take care of approval requests. Because you are still responsible for ensuring that your care is approved, you should always ask your provider if they have contacted us and provided all the necessary information. You can call the precertification number on the back of your member ID card to see if we have received the request.

 

You can see a full list of medical services that need to be pre-certified in Section 3 of the Service Benefit Plan brochures

Get procedures cost estimates when you sign up for MyBlue®

Before booking your appointments, find out how much a provider typically charges. Through MyBlue or the fepblue app, you can access procedure cost estimates to help avoid surprise bills.

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