Ways to Get Care
Choosing the right care option now can help save you time and money later.
Attention: In the case of a medical emergency, immediately call 911 or go to your nearest ER.
Do not hesitate to seek immediate care in true emergencies, such as difficulty breathing or moving, poisoning, signs of a stroke or possible heart attack.
Helping you understand your care options
With so many options available, you might not know where to go for the best and fastest care. Get familiar with your options now before you and your family need care. It can help you save time and money.
Download our Know Where to Go Guide to learn more
Care options that fit your needs
Speak to a registered nurse 365 days a year to assess symptoms, answer questions and help you decide if you should call a doctor, head to the ER or urgent care, or treat your concerns at home. It's peace of mind - at no cost to you.
When you want treatment quickly for minor illnesses and injuries, you can connect with a board-certified doctor 24/7 via phone, video or the Teladoc® app. All members get their first two Teladoc visits for free.
When you need a routine checkup, you should see a primary care doctor. During this visit, they can get to know your medical history and diagnose and treat illnesses. Use our nationwide directory to find one near you.
When you need health screenings, vaccinations or treatment for minor illnesses or injuries, you can visit a retail clinic. Typically located in a pharmacy, these clinics offer walk-in appointments for minor illnesses or injuries, health screenings and vaccinations. Use our nationwide directory to find a retail clinic near you.
When you need immediate care for a non-life-threatening illness or injury, you can visit an urgent care center. Many urgent care centers have walk-in appointments and shorter wait times than the emergency room (ER). Use our nationwide directory to find an urgent care center near you.
If you or someone you know needs help right now, please call the 988 Suicide & Crisis Lifeline. Call, text or chat 988 for free and confidential support 24/7. Trained counselors will listen, provide support and connect you to additional resources if necessary. You can also call 1-800-237-TALK (8255).
Certain medical services and treatments need prior authorization before you receive care.
Depending on the type of care you require, you may need pre-approval (in the form of a prior authorization, precertification, or both). We review the service or treatment to ensure it is medically necessary. If you do not obtain pre-approval, there may be a reduction or denial of your benefit.
In most cases, your doctor or facility will take care of approval requests. Because you are still responsible for ensuring that your care is approved, you should always ask your provider if they have contacted us and provided all the necessary information. You can call the number on the back of your member ID card to see if we have received the request. You can also download a full list of services and treatments that need prior approval for each of our plans below.