FAQs

Frequently asked MyBlue Account questions.

MyBlue Account

General

How do I reset my MyBlue password?

Click here to go to the log in page, and then click “Forgot your password?” on the right. Enter your username and email address associated with your MyBlue account and click “Submit.” You’ll receive an email from MyBlue with the subject “Your New Password” that contains a temporary password that will expire in 48 hours. Use this temporary password to log in to MyBlue and follow the prompts to change your password.

How do I request my Personal Identification Number (PIN)?

To request your PIN, please call the customer service number here or on the back of your member ID card during regular business hours.

How do I reset my MyBlue password if I forgot my email address?

Click here to go to the log in page, and then click “Forgot your password?” on the right. On the next screen, click “Forgot your email address?” on the right. Enter your enrollment information, including your member ID number, first name, last name and date of birth and then click “Reset Email.” Next, enter your Personal Identification Number (PIN). Then enter your new email address, accept the Terms and Conditions, and click “Submit”.

Your email address will be changed to the one you just entered. You will receive a confirmation email verifying this change. You’ll also receive an email from MyBlue with the subject “Your New Password” that contains a temporary password that will expire in 48 hours. Use this temporary password to log in to MyBlue and follow the prompts to change your password.

How do I retrieve my email address associated with my MyBlue account?

Click here to go to the log in page, and then click “Forgot your email address?” on the right. Enter your enrollment information, including your member ID number, first name, last name and date of birth and then click “Retrieve Email.” Enter your Personal Identification Number (PIN). MyBlue will display the email address associated with your account.

How do I reset the email address associated with my account if I forgot my MyBlue username and password?

Click here to go to the log in page, and then click “Forgot your email address?” on the right. Enter your enrollment information, including your member ID number, first name, last name and date of birth and then click “Reset Email.” Enter your Personal Identification Number (PIN). Then enter your new email address, accept the Terms and Conditions, and click “Submit”.

Your email address will be changed to the one you just entered. You will receive a confirmation email verifying this change.

How do I retrieve my MyBlue username?

Click here to go to the log in page, and then click “Forgot your username?” on the right. Enter the email address associated with your MyBlue account and click “Submit.” You will receive an email from MyBlue with the subject “Your Username.”

How do I retrieve my MyBlue username and reset the email address associated with my account at the same time?

Click here to go to the log in page, and then click “Forgot your username?” on the right. On the next screen, click “Forgot your email address” on the right. Enter your enrollment information, including your member ID number, first name, last name and date of birth and then click “Reset Email.” Enter your Personal Identification Number (PIN). Then enter your new email address, accept the Terms and Conditions, and click “Submit”.

Your email address will be changed to the one you just entered. You will receive a confirmation email verifying this change along with an email from MyBlue with the subject “Your Username”.

2nd Authentication Step

Why am I being asked to do a 2nd authentication step when I log into MyBlue?

We use a 2nd authentication step in MyBlue to verify your identity beyond just your username and password. This helps to protect your account from unauthorized access. It also helps to better secure your information and reduce the risk of fraud.

How do I complete the 2nd authentication step when I log into MyBlue?

After you complete the 1st authentication step by entering the correct username and password, you may be asked to complete the 2nd authentication step. To do this, you can use one of following options:

  • Verification code: Enter a unique 6-digit code that will be sent to your email address. The code will expire ten minutes after it is sent.
  • EOB information: Enter the claim number and first date of service from a recent explanation of benefits (EOB).
  • PIN: Enter your personal identification number (PIN). You must call the customer service number on the back of your member ID card to request your PIN.

How do I prevent the 2nd authentication step every time I log into MyBlue?

Select "Remember this device" when you complete the 2nd authentication step.

Please note:
You must enable cookies on your browser. The following links explain how to enable cookies for different browsers: IE, Chrome, Firefox, Safari.

You must also keep cookies after closing your browser. The following links explain how to keep cookies after closing the browser: IE, Chrome, Firefox, Safari.

Your browser must be in a normal mode, not private mode (for IE 11, Firefox) or incognito mode (for Chrome).

If you completed the 2nd authentication step and clicked "Remember this device" on one browser, and then log in to MyBlue on another browser or have any of the following changes, you will be asked to do the 2nd authentication step again.

  • Resolution (width/height) and color depth
  • Browser plugins
  • Operating System

If you completed the 2nd authentication step and clicked "Remember this device" on one browser, and then you changed your MyBlue username, you will be asked to do the 2nd authentication step again.

If you completed the 2nd authentication step and clicked "Do not remember this device", you will be asked to do the 2nd authentication step the next time you log in to MyBlue.

After clicking "Remember this device", a message says the device will be remembered for 4 months. Does this mean I will not be asked to do the 2nd authentication step again for 4 months?

Yes.

Please note:
If you completed the 2nd authentication step and clicked "Remember this device" on one browser, and then log in to MyBlue on another browser, you will be asked to do the 2nd authentication step again.

If you completed the 2nd authentication step and clicked “Remember this device” on one browser, and then you changed your MyBlue username, you will be asked to do the 2nd authentication step again.

Verification

How do I verify my email in order to activate my account?

When you created your MyBlue account, you should have received a verification email to the email address you provided during registration. Click on the link in the verification email you received, and then click “Submit” on the verification page. You will see a verification success message.

How do I receive another verification email to activate my account?

Log in to MyBlue with your username and password. You will see a pop-up window that indicates you need to confirm your email address. Click the button on the pop-up to resend your verification email. You will then receive another verification email. Be sure to check your junk or spam folder if the message doesn’t appear in your inbox.

Then click on the link in the verification email you received, and click “Submit” on the verification page. You will see a verification success message.

Why did I receive a verification email from MyBlue?

MyBlue sends a verification code email when you log in and you need to complete the 2nd authentication step.

I received a verification code email from MyBlue. The email says my account has been accessed from a new device, but I didn’t use a new device. Why would this happen?

You may also get this email if you accessed your MyBlue account from a different browser.

I received a verification code email from MyBlue. Why doesn’t the verification code work?

The verification code may be expired. It is valid for 10 minutes after you log in to MyBlue. You can request a new verification code by clicking the "Resend code" link on the 2nd authentication screen.

You can also use the explanation of benefits (EOB) option or personal identification number (PIN) option to complete the 2nd authentication step. First, click on the “Verify your device another way” link on the 2nd authentication screen. Then:

  • Click on "Use my EOB" if you have a claim. Enter the claim number and first date of service from a recent EOB, or
  • Click on "Use my PIN". Enter your PIN. You must call the customer service on the back of your member ID card to request your PIN.