Frequently Asked Questions

You can use limited features of the app, such as “Find a Provider,” without logging in to MyBlue. For other app services, like viewing your claims, digital member ID card, notifications and the secure message center, you will need an account.

The fepblue mobile app is secure and follows the latest encryption technology and industry best practices for securing your data, both on your device and with our servers. You can only access the data using your MyBlue password or fingerprint. Your data will be deleted immediately if someone else logs in with their MyBlue credentials or if there are multiple failed login attempts. You can help better secure your information by using a lock screen PIN or password on your phone, by always updating to the latest version of the app when prompted and by keeping your device updated to the latest version of the operating system.

No. The fepblue mobile app is free to download and install.

The fepblue mobile app is supported on iOS and Android phone platforms.

If you are currently registered on MyBlue, you will use the same username and password that you use to login to MyBlue online. If you are not registered, you can create an account here. To sign up for MyBlue, you’ll need to authenticate your account by using the unique verification code that was mailed to you or by requesting a Personal Identification Number (PIN). To request a PIN, call 1-800-411-BLUE (2583) and follow the prompts for help setting up a MyBlue account. You can also use a claim number and date of service from a recent Explanation of Benefits (EOB) to authenticate your account.

Account information is refreshed each time you log into fepblue while connected to the internet. Each screen on the Benefits tab will also tell you when the data was last updated. Please note that it may take 5-10 days for claims to process and be reflected on your account.

Even if someone has your phone, the data on the app can only be accessed with your password or, if you enable Touch ID, Fingerprint Unlock or Face ID, your fingerprint or your face. You should always protect your phone with a lock screen password or PIN so that others cannot access your email or text messages to reset online passwords.

In order to constantly improve our product, we anonymously track data about how the app is used. This does not include any personally identifiable or health insurance account information. In the unlikely event that the app crashes, you will have the opportunity to submit a crash report through Apple or Google services. The crash report will not contain any personally identifiable information unless you agree and provide it at the time. Third party websites available through the app (e.g. WebMD, National Doctor and Hospital Finder, and Teladoc) have their own privacy and security policies that govern data use on those sites. For more information, please see our Terms and Conditions.

Yes. Since each member has a separate username and password, members should log on with their personal username and password. Once you’ve logged in, information will be available for the member who matches the username and password used to login.

Features and functions that are currently available with the app are available to all users with MyBlue accounts. Permissions should be managed online.

You are not required to have the fepblue mobile app. However, we encourage you to download the app since fepblue provides easy on-the-go access to information you may need, such as your member ID card, benefits information, a provider finder and important alerts.

If you are locked out of the fepblue mobile app, you will need to access the fepblue.org website online to reset your MyBlue username and/or password. To retrieve your username, go here. To reset your password, go here.

Yes, you can have the fepblue mobile app on multiple devices. You will be required to use your username and password to access the app on each device.

The fepblue app gives you access to some of the most popular or important features of MyBlue and fepblue.org, such as our provider finder and your EOBs. If you want to view items on your mobile device that are not currently on the app, you will be directed to a mobile-enhanced version of our website.

In the ‘More’ tab, tap the ‘Logout’ button to log out of the fepblue mobile app.

The fepblue mobile app will request your permission to enable location services when using ‘Find a Provider’ and ‘Find Urgent Care’ features. This will help the app find nearby providers based on your GPS location.

An App Store or Google Play account is necessary to download the mobile app.

For iPhones, you must have an App Store account. Once you establish an Apple ID, you can search the fepblue mobile app in the App Store.

For Android phones, you must have a Google Play account. Once you login to Google Play, you can search to find the fepblue mobile app.

For all inquiries, feedback and suggestions regarding the fepblue mobile app, please call 1-800-411-BLUE (2583) and follow the prompts for MyBlue support.

For all inquiries, feedback and suggestions regarding the fepblue mobile app, please call 1-800-411-BLUE (2583) and follow the prompts for MyBlue support.

You need to be a Service Benefit Plan member to access most of the app’s features. Non-members can only view limited features.

Yes, dependents age 18 or older with a MyBlue account can use the mobile app.

You will be required to log in again after 30 minutes of inactivity.

If you choose to delete the fepblue mobile app, none of the app information will be stored on your device. If you decide to re-download the app, you will be able to access the features in the same way but may need to set up some features again, such as allowing permission to access location, send notifications, and Touch ID or Face ID on supported iOS devices or Fingerprint Unlock on supported Android devices.