Mobile App-Blue Cross and Blue Shield's Federal Employee Program

FAQs

Frequently asked mobile app questions.

Mobile App

Do I need a MyBlue® account to access my account information in the fepblue app?

You can use the ‘Find a Provider’ and ‘Find Urgent Care’ features of the app without logging in to MyBlue. For other app services, you will need an account. 

To register for MyBlue, you must obtain a PIN from your local Plan by calling the customer service number on the back of your member ID card, or you may use the claim number and first date of service from an Explanation of Benefits that is no more than two years old.

Simply click here to get started and be sure to have your member ID card handy. Don’t forget to validate your email address before downloading the app.


How do I know that my information is secure?

The fepblue mobile app is secure and follows the latest encryption technology and industry best practices for securing your data, both on your device and with our servers. You can only access the data using your MyBlue password or fingerprint. Your data will be deleted immediately if someone else logs in with their MyBlue credentials or if there are multiple failed login attempts. You can help better secure your information by using a lock screen PIN or password on your phone, by always updating to the latest version of the app when prompted and by keeping your device updated to the latest version of the operating system.


Do I have to buy the fepblue app?

No. The fepblue mobile app is completely free to download and install.


Is my phone supported?

The fepblue mobile app is supported on iOS and Android phone platforms.


What information is required to log into the fepblue app?

If you are currently registered on MyBlue, you will use the same username and password that you use online. If you are not registered, you can create an account here. You will be required to obtain a PIN by contacting the customer service number on the back of your member ID card or register using the claim number and first date of service from an EOB that is no more than two years old.


How current is the account information I see in the fepblue app?

Account information is refreshed each time you log into fepblue while connected to the internet. Each screen on the Benefits tab will also tell you when the data was last updated. Please note that it may take 5-10 days for claims to process and be reflected on your account.


Will someone have access to my account if my phone is lost or stolen?

Even if someone has your phone, the data on the app can only be accessed with your password or, if you enable Touch ID or Fingerprint Unlock, your fingerprint. You should always protect your phone with a lock screen password or PIN so that others cannot access your email or text messages to reset online passwords.


What information do you collect from fepblue app use?

In order to constantly improve our product, we anonymously track data about how the app is used. This does not include any personally identifiable or health insurance account information. In the unlikely event that the app crashes, you will have the opportunity to submit a crash report through Apple or Google services. The crash report will not contain any personally identifiable information unless you agree and provide it at the time. Third party websites available through the app (e.g. WebMD, National Doctor and Hospital Finder) have their own privacy and security policies that govern data use on those sites. For more information, please see our 
Terms and Conditions.


My husband and I have separate accounts and my adult children have their own accounts. Can we see them all in the fepblue app? Will I be able to access the same accounts I access online via the app?

Yes. Since each member has a separate username and password, members should log on with their personal username and password. Once you've logged in, information will be available for the member who matches the username and password used to login.

Features and functions that are currently available with the app are available to all users with MyBlue accounts. Permissions should be managed online.


Why do I need a mobile app? What if I don’t want to use the fepblue app?

You are not required to have the fepblue mobile app. However, we encourage you to download the app since fepblue provides easy on-the-go access to information you may need, such as your member ID card, benefits information, a provider finder and important alerts.


What should I do if I am locked out of the fepblue app?

If you are locked out of the fepblue mobile app, you will need to access the fepblue.org website online to reset your MyBlue username and/or password.


Can I have the fepblue app on multiple devices?

Yes, you can have the fepblue mobile app on multiple devices. You will be required to use your username and password to access the app on each device.


Will I be able to access everything on the fepblue app that I access on fepblue.org and MyBlue?

The fepblue mobile app includes many of the features that are available online at MyBlue; however, some online features are not yet available on the mobile app such as viewing claims. This is the initial launch of the app, and enhancements, including the ability to view claims and other new features are planned for upcoming app updates.


How do I logout of the app?

In the ‘More’ tab, tap the ‘Logout’ button to log out of the fepblue mobile app.


Does the fepblue app use my GPS location?

The fepblue mobile app will request your permission to enable location services when using ‘Find a Provider’ and ‘Find Urgent Care’ features. This will help the app find nearby providers based on your GPS location.


Can I access the fepblue app if I don’t have an account with the App Store or Google Play?

An App Store or Google Play account is necessary to download the mobile app.

For iPhones, you must have an App Store account. Once you establish an Apple ID, you can search the fepblue mobile app in the App Store.

For Android phones, you must have a Google Play account. Once you login to Google Play, you can search to find the fepblue mobile app.


The app has not worked since it downloaded. What should I do?

Please contact the customer service number on the back of your member ID card for assistance.


How do I report a suggestion or a bug for the fepblue app?

All inquiries, feedback and suggestions regarding the fepblue mobile app should be directed to the customer service number on the back of your member ID card.


Do I have to be a Service Benefit Plan member to use the fepblue app?

Yes. Only Service Benefit Plan members who are registered in MyBlue can use the mobile app. However, you can access the ‘Find a Provider’ and ‘Find Urgent Care’ features without logging in.


Can my dependents use the fepblue app if I load it to their mobile devices?

Yes, dependents age 18 or older with a MyBlue account can use the mobile app.


Can I be timed out of the fepblue app?

You will be required to log in again after 30 minutes of inactivity.


What happens if I choose to delete the app?

If you choose to delete the fepblue mobile app, none of the app information will be stored on your device. If you decide to re-download the app, you will be able to access the features in the same way but may need to set up some features again, such as allowing permission to access location, send notifications, and Touch ID on supported iOS devices or Fingerprint Unlock on supported Android devices.