FAQs - Customer Service-Blue Cross and Blue Shield's Federal Employee Program

FAQs

Frequently asked customer service questions.

Customer Service

How do I submit a claim?

Please complete the appropriate form and submit it by December 31 of the year following the year you received service. To get started, visit our How to Submit a Claim page now.

Who do I call if I have a question about a claim payment?

Please call the Blue Cross and Blue Shield company listed on the Explanation of Benefits (EOB) that you received for your claim. If you do not have the EOB available, you may call the Customer Service phone number listed on the back of your identification card for further assistance. You can also find the contact information for your local BCBS company in the Contact Us section of the website.

How do I appeal a claims decision?

If you disagree with our decision regarding a claim, you can appeal it. To do so, please follow the instructions in the Disputed Claims Process document.

Do I need a referral to see a specialist?

No, you do not need a referral to see a specialist.

How can I request an additional or replacement identification card?

Visit MyBlue Customer eService or call your local Blue Cross and Blue Shield company. To locate the contact information for your local BCBS company, please visit the Contact Us section of this website.