Ways to Get Care
Choosing the right care option now can help save you time and money later.
Helping you understand your care options
With so many options available, you might not know where to go for the best and fastest care. Get familiar with your options now before you and your family need care. It can help you save time and money.
Download our Know Where to Go Guide to learn more
Care options that fit your needs
24/7 Nurse Line
When you’re seeking general health advice or where to go for care, you can call a registered nurse day or night. You can also chat with a nurse or send a secure message through MyBlue.
Telehealth Services
When you want treatment quickly for minor illnesses and injuries, you can connect with a board-certified doctor 24/7 via phone, video or the Teladoc® app. All members get their first two Teladoc visits for free.
Primary Care Doctor
A routine annual physical is an essential part of preventive care. During this visit, the doctor can get to know your medical history and diagnose and treat illnesses. Use our nationwide directory to find one near you.
Additional care options
Retail Clinic
Typically located in a pharmacy, these clinics offer walk-in appointments for minor illnesses or injuries, health screenings and vaccinations. You can find a retail clinic near you using our nationwide directory.
Urgent Care Center
Get care for a non-life-threatening illness or injury that requires immediate care. Many urgent care centers have walk-in appointments and shorter wait times than the emergency room (ER). You can find an urgent care center near you using our nationwide directory.
In the case of a medical emergency, immediately call 911 or go to your nearest ER.
Do not hesitate to seek immediate care in true emergencies, such as difficulty breathing or moving, poisoning, signs of a stroke or possible heart attack.
988 Suicide & Crisis Lifeline
If you or someone you know needs help right now, please call the 988 Suicide & Crisis Lifeline. Call, text or chat 988 for free and confidential support 24/7. Trained counselors will listen, provide support and connect you to additional resources if necessary. You can also call 1-800-237-TALK (8255).
Prior Approval
Certain medical services and treatments need approval before you receive care
Depending on the type of care you require, you may need prior approval, precertification, or both. We review the service or treatment to ensure it is medically necessary. If you do not get pre-approval, we may reduce or deny your benefit.
In most cases, your doctor or facility will submit your approval requests. However, you should always ask your provider if they have contacted us and provided the information we need—you are responsible for ensuring that your care is approved. You can call the number on the back of your member ID card to see if we have received the request.
For more information, review our FAQs.
Get procedure cost estimates when you sign up for MyBlue
Before booking your appointments, find out how much a provider typically charges. Through MyBlue or the fepblue app, you can access procedure cost estimates to help avoid surprise bills.
Sign up for MyBlue