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We’re dedicated to helping you take charge of your health. Find your local Blue Cross and Blue Shield company contact information below—as well as contacts for our fraud department, overseas claims, and pharmacy information.

Alabama
Blue Cross and Blue Shield of Alabama
General Inquiries
205-220-2100
Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL 35244

FEP Customer Service
800-492-8872
FEP Claims and Appeals
Blue Cross and Blue Shield of Alabama
P.O. Box 10401
Birmingham, AL 35202

Precertification
800-248-2342
205-988-2245

Case Management
800-821-7231

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-896-2724
Prenatal Care
800-222-4379

Alaska
Premera Blue Cross and Blue Shield of Alaska
General Inquiries
Premera Blue Cross and Blue Shield of Alaska
7001 220th Street SW
Mountlake Terrace, WA 98036
P.O. Box 33932
Seattle, WA 98133

Corporate Operator
425-670-4000

FEP Customer Service
800-562-1011

Precertification
800-562-1011

Mental Health/Substance Abuse
800-622-1379

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
888-342-2745


Arizona
Blue Cross and Blue Shield of Arizona
General Inquiries
602-864-4100
Blue Cross and Blue Shield of Arizona
2444 W. Las Palmaritas Drive
Phoenix, AZ 85021

Claims
Blue Cross and Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

FEP Customer Service
800-345-7562

Precertification
602-864-4102

Mental Health/Substance Abuse
888-883-4451

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

866-422-2729

Arkansas
Arkansas Blue Cross and Blue Shield
General Inquiries
501-378-2000
Arkansas Blue Cross and Blue Shield
#5 Allied Drive
Little Rock, AR 72202
P.O. Box 2181
Little Rock, AR 72203

FEP Customer Service
800-482-6655 AR only
501-378-2531

Precertification
800-451-7302

Mental Health/Substance Abuse
800-367-0406

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-285-6652
Prenatal Care
800-225-1891


California
Blue Shield of California
General Inquiries
Blue Shield of California
50 Beale Street
San Francisco, CA 94105-1808
FEP
P.O. Box 272510
Chico, CA 95927-2510

FEP Customer Service
800-824-8839

Precertification
800-633-4581

Mental Health/Substance Abuse
800-633-4581

Case Management
P.O. Box 629005
El Dorado Hills, CA 95726
800-995-2800

Disease Management
21555 Oxnard Street
Woodland Hills, CA 91367
800-284-9093

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Congestive Heart Failure (CHF)
Coronary Artery Disease (CAD)
Diabetes
Prenatal Care
800-522-5560
Anthem Blue Cross
General Inquiries
Claims and Correspondence
Anthem Blue Cross
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Hospital Customer Service
800-284-9093

FEP Medical/Dental Customer Service
800-824-8839

Precertification
800-633-4581

Mental Health/Substance Abuse
800-633-4581

Case Management
P.O. Box 629005
El Dorado Hills, CA 95726
800-995-2800

Disease Management
21555 Oxnard Street
Woodland Hills, CA 91367
800-284-9093

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Congestive Heart Failure (CHF)
Coronary Artery Disease (CAD)
Diabetes
Prenatal Care
800-522-5560
California Care Management

Colorado
Anthem Blue Cross and Blue Shield Colorado
General Inquiries
Claims and Correspondence
Anthem Blue Cross and Blue Shield Colorado
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Customer Service
800-852-5957

Precertification
800-860-2156
800-732-8318 Fax

Mental Health/Substance Abuse
800-424-4011

Case Management
800-711-2225

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Congestive Heart Failure
Coronary Artery Disease (CAD)
Diabetes
Prenatal Care
800-331-6221


Connecticut
Anthem Blue Cross and Blue Shield Connecticut
General Inquiries
800-922-1742
Anthem Blue Cross and Blue Shield Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Customer Service
800-438-5356

Precertification
800-860-2156
800-732-8318 Fax

Mental Health/Substance Abuse
800-424-4011

Case Management
800-711-2225

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Congestive Heart Failure
Coronary Artery Disease (CAD)
Diabetes
Prenatal Care
800-331-6221

Delaware
Highmark Blue Cross Blue Shield Delaware
General Inquiries
302-421-3000
Highmark Blue Cross Blue Shield Delaware
FEP Customer Service/ Care Management
P.O. Box 1991
Wilmington, DE 19801-1368
FEP Claims
P.O. Box 8830
Wilmington, DE 19801-1368

FEP Customer Service
800-633-2563

Precertification
800-572-2872

Mental Health/Substance Abuse
800-258-9808

Care Management Programs
Asthma
Baby Benefits and Accordant Health Services
Chronic Obstructive Pulmonary Disease
Coronary Artery Disease
Congestive Heart Failure
Diabetes
800-721-8005


District of Columbia
CareFirst BlueCross BlueShield Washington D.C.
General Inquiries
202-479-8000
Claims:
CareFirst BlueCross BlueShield Washington D.C.
P.O. Box 14113
Lexington, KY 40512-4113
Correspondence:
CareFirst BlueCross BlueShield Washington D.C.
P.O. Box 14112
Lexington, KY 40512-4112

Customer Service
800-848-9766 (only in Plan service area)
202-484-1650

Precertification
800-553-8700

Case Management
800-360-7654
202-479-6444

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Coronary Artery Disease
Congestive Heart Failure
Diabetes
800-783-4582
Prenatal Care
800-360-7654 or 202-479-6444

Florida
Florida Blue Florida FEP logo
General Inquiries
904-791-6111
Florida BlueFlorida FEP logo
P.O. Box 1798
Jacksonville, FL 32231-0014
Field Service
P.O. Box 45190
Jacksonville, FL 32232-5190
Claims
P.O. Box 1798
Jacksonville, FL 32231

FEP Customer Service
800-333-2227

Precertification
800-955-5692 Option # 3

Mental Health/Substance Abuse
800-955-5692 Option # 1

Care Coordination
800-955-5692 Option # 4

Care Management Programs
Florida BlueFlorida FEP logo
P.O. Box 1798
Jacksonville, Florida 32231
800-333-2227
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes


Georgia
Blue Cross Blue Shield of Georgia
General Inquiries
404-842-8000
Claims and Correspondence
Blue Cross Blue Shield of Georgia
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Customer Service
800-282-2473

Case Management
800-711-2225

Precertification
800-860-2156
800-732-8318 Fax

Mental Health/Substance Abuse
800-424-4011

Care Management
Blue Cross Blue Shield of Georgia
P.O. Box 105557
Atlanta, GA 30348-5557
800-282-2473

Hawaii
Blue Cross and Blue Shield of Hawaii
General Inquiries
808-948-5110
Blue Cross and Blue Shield of Hawaii
818 Keeaumoku Street
Honolulu, HI 96814
P.O. Box 1346
Honolulu, HI 96807-1346

FEP Customer Service
800-966-6198

Precertification
800-966-6198

Disease Management
800-966-6198

Mental Health/Substance Abuse
800-966-6198

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-499-5036


Idaho
Blue Cross of Idaho
General Inquiries
208-345-4550
Blue Cross of Idaho
3000 E. Pine Avenue
Meridian, ID 83642

FEP Customer Service
800-627-6656

Precertification
800-627-1187

Mental Health/Substance Abuse
877-908-0972

Care Management Program
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-627-6655
Regence BlueShield of Idaho
General Inquiries
Regence BlueShield of Idaho
P.O. Box 30270
Salt Lake City, UT 84131-0207
FEP
1501 Market Street
M/S MK 350
Tacoma, WA 98402

FEP Member Services
800-732-1209

FEP Provider Services
877-668-4656

Precertification
800-627-1187

Mental Health/Substance Abuse
866-873-9743

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-732-1209

Illinois
Blue Cross and Blue Shield of Illinois
General Inquiries
312-653-6000
Blue Cross and Blue Shield of Illinois
300 E. Randolph Street
Chicago, IL 60601-5099
FEP Service
4002 Loop 322
Abilene, TX 79602
Claims/Customer Service
Blue Cross and Blue Shield of Illinois
P.O. Box 805107
Chicago, IL 60680-3625

FEP Customer Service
800-972-8382

Precertification
800-227-6591

Mental Health/Substance Abuse
800-779-4602

Case Management
800-462-3275

Disease Management
866-412-8795

Care Management Programs
Asthma
Chronic Obstructive Pulmonary
Congestive Heart Failure
Coronary Artery Disease
Diabetes
866-670-6681


Indiana
Anthem Blue Cross and Blue Shield Indiana
General Inquiries
800-331-1476
Claims and Correspondence
Anthem Blue Cross and Blue Shield Indiana
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Customer Service
800-382-5520

Precertification
800-860-2156
800-732-8318 Fax

Mental Health/Substance Abuse
800-424-4011

Care Management Program
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
Prenatal
800-331-6221

Case Management
800-711-2225

Iowa
Wellmark Blue Cross and Blue Shield Iowa
General Inquiries
515-376-4500
Wellmark Blue Cross and Blue Shield Iowa
1331 Grand Avenue
Des Moines, IA 50309

FEP Customer Service
800-532-1537

Precertification
800-552-3993

Mental Health/Substance Abuse
800-552-3993

Care Management Programs
Asthma
Cardiovascular (including Congestive Heart Failure)
Chronic Obstructive Pulmonary Disease
Coronary Artery Disease
Diabetes
866-816-5264
Pregnancy Care
866-460-9742


Kansas
Blue Cross and Blue Shield of Kansas
General Inquiries
785-291-7000
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Boulevard
Topeka, KS 66629-0001

FEP Customer Service
800-432-0379

Precertification
800-782-4437

Case Management
800-432-0216 Ext. 6611

Mental Health/Substance Abuse
800-952-5906

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
800-520-3137

Kentucky
Anthem Blue Cross and Blue Shield Kentucky
General Inquiries
800-880-2583
Claims and Correspondence
Anthem Blue Cross and Blue Shield Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557

FEP Customer Service
800-456-3967

Precertification
800-860-2156
800-732-8318 Fax

Case Management
800-711-2225

Mental Health/Substance Abuse
800-424-4011

Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
Prenatal
800-331-6221


If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.