Contact Us-Blue Cross and Blue Shield's Federal Employee Program

Contact Us

We’re dedicated to helping you take charge of your health. Find your local Blue Cross and Blue Shield company contact information below—as well as contacts for our fraud department, overseas claims, and pharmacy information.

Pharmacy
Mail Order
Customer Care Representatives are available 24 hours a day, 7 days a week.
800-262-7890
877-337-3455 for refills
CVS Caremark
P.O. Box 1590
Pittsburgh, PA 15230-1590

Retail
Customer Care Representatives are available 24 hours a day, 7 days a week.
800-624-5060
Blue Cross and Blue Shield
Service Benefit Plan
Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057

Specialty Drug
Customer Care Representatives are available Monday through Friday from 7am to 9pm Eastern Time, and Saturday & Sunday from 8am to 6:30pm Eastern Time.
888-346-3731


If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.