COVID-19 (Coronavirus) Resource Center

Not sure where to go for care? Call our 24/7 Nurse Line at 1-888-258-3432 to speak to a registered nurse. Get answers for health-related questions, including advice on where to seek treatment for COVID-19.

If your provider is offering telehealth visits during this time, you can still get care from them. FEP will cover telehealth services from Preferred providers. The office visit cost share will still apply.

There’s an easy way to get care anytime, anywhere. For members who aren’t feeling well, our telehealth services allow you to connect with a board-certified doctor by web, phone or mobile app. FEP will waive copays for all virtual doctor visits by Teladoc® during this time for all members.  

Setting up your account is easy

If you’re new to Teladoc’s services, you can easily set up your account ahead of time here or by calling 1-855-636-1579. The most convenient way to get care with telehealth is by using the Teladoc app or online.

Support for your mental well-being

Now more than ever, your mental health is imperative. Telehealth also gives you access to behavioral health specialists who can provide ongoing support for stress, anxiety and depression. Appointments are available seven days a week, from 7 a.m. to 7 p.m. local time.

You can also get support through a COVID-19 and mental wellness resource from Livongo for Behavioral Health powered by myStrength. Available for all members at no cost, this program offers ways to manage extreme stress, tips for parenting during challenging times and ideas for coping with social isolation. You can learn more and sign up here.

General health services provided by Teladoc are available to U.S.-based members traveling or temporarily living abroad. Members with a U.S. address can now be treated globally for minor injuries, illnesses and non-emergency health issues. FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will apply.