Blue Cross and Blue Shield Service Benefit Plan.
BCBS Plans Customer Service.
Should you need to contact a local Blue Cross and Blue Shield Plan about Customer Service matters, use the Index on the left or scroll down to find the Plan you are interested in. If you are a Service Benefit Plan member, you can also access Customer eService to send an electronic inquiry to the local Blue Cross and Blue Shield Plan.
Please see the Terms And Conditions on this web site for information on response times for electronic inquiries. If you choose to send an electronic inquiry using our Customer eService feature, please read the Terms and Conditions and Privacy and Security Policy for that site.
In This Section You Will Find:
A listing of the telephone number and address for that Plan.
Toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area.
Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters.
Also provided are links to the home pages of Blue Cross and Blue Shield Plans that are currently on the World Wide Web, that have special pages for Service Benefit Plan members.
Please note that your specific Customer Service number is located on the back of your Blue Cross and Blue Shield ID card.
Use the section links that follow or scroll down to find the Customer Service contact information for the Plan you are interested in.
Please note: When you choose the local Plan links below, you are leaving fepblue.org and going to a new web site. This site is owned and updated by the local Blue Cross and Blue Shield Plan that provides customer services and processing claims for members in that area. Protection of your privacy at the new site is governed by the privacy policy of that site. Therefore, please take time to read the privacy policy of the new site.
Overseas:
CareFirst BlueCross BlueShield.
Address: Mailroom Administrator, FEP Overseas Claims, P.O. Box 14112, Lexington KY, 40512-4112.
Telephone Toll-Free: 888.999.9862.
Puerto Rico:
La Cruz Azul de Puerto Rico.
Address: Carr. 1 Km 17.3, P.O. Box 366068, San Juan, PR 00936-6068.
Telephone Local: 1.888.272.9078.
Alabama:
Blue Cross and Blue Shield of Alabama.
Address: 450 Riverchase Parkway East, Birmingham, AL 35244.
Telephone Toll-Free: 800.492.8872.
Alaska:
Blue Cross and Blue Shield of Alaska.
Address: 7001 220th Street Southwest, Mountlake Terrace, WA 98043.
Telephone Toll-Free: 800.562.1011.
Arizona:
Blue Cross and Blue Shield of Arizona.
Address: 2444 West Las Palmaritas Drive, Phoenix, AZ 85021.
Telephone Toll-Free: 800.345.7562.
Arkansas:
Arkansas Blue Cross and Blue Shield.
Address: 601 South Gaines Street, Little Rock, AR 72201.
Telephone Toll-Free (Arkansas only): 800.482.6655.
Telephone Local: 501.378.2531.
California:
Anthem Blue Cross – California.
Address: P.O. Box 70000, Van Nuys, CA 91470-1000.
Telephone Toll-Free: 800.284.9093.
Blue Shield of California.
Address: P.O. Box 272510, Chico, CA 95927-2510.
Telephone Toll-Free: 800.824.8839.
Colorado:
Anthem Blue Cross and Blue Shield, Colorado.
Address: P.O. Box 36310, Louisville, KY 40233-6310.
Telephone Toll-Free: 800.852.5957.
Connecticut:
Anthem Blue Cross and Blue Shield of Connecticut.
Address: P.O. Box 37790, Louisville, KY 40233-7790.
Telephone Toll-Free (out-of-state): 800.438.5356.
Telephone Toll-Free (in-state): 800.438.5356.
Delaware:
Blue Cross and Blue Shield of Delaware.
Address: One Brandywine Gateway, Wilmington, DE 19899.
Telephone Toll-Free: 1.800.721.8005.
District Of Columbia:
CareFirst BlueCross BlueShield (Washington, DC).
Address: Mailroom Administrator, P.O. Box 14112, Lexington KY, 40512-4112.
Telephone Toll-Free (only in plan service area): 800.848.9766.
Telephone Local: 202.484.1650.
Florida:
Blue Cross and Blue Shield of Florida.
Address: 532 Riverside Avenue, Jacksonville, FL 32231.
Telephone Toll-Free: 800.333.2227.
Georgia:
BlueCross BlueShield of Georgia.
Address: P.O. Box 7037, Columbus, GA 31908-7037.
Telephone Toll-Free: 800.282.2473.
Hawaii:
Hawaii Medical Service Association.
Address: 818 Keeaumoku Street, Honolulu, HI 96814.
Telephone Toll-Free: 800.966.6198.
Idaho:
Blue Cross of Idaho Health Service.
Address: 3000 East Pine Avenue, Meridian, ID 83642.
Telephone Toll-Free: 800.627.6656.
Regence BlueShield of Idaho.
Address: P.O. Box 30270, Salt Lake City, UT 84131-0270.
Telephone Toll-Free: 800.732.1209.
Illinois:
Blue Cross and Blue Shield of Illinois.
Address: 300 East Randolph, Chicago, IL 60601.
Telephone Toll-Free: 800.972.8382.
Indiana:
Anthem Blue Cross and Blue Shield, Indiana.
Address: P.O. Box 37110, Louisville, KY 40233-7110.
Telephone Toll-Free: 800.382.5520.
Iowa:
Wellmark Blue Cross and Blue Shield of Iowa.
Address: 636 Grand Avenue, Des Moines, IA 50309.
Telephone Toll-Free: 1.800.532.1537.
Kansas:
Blue Cross and Blue Shield of Kansas.
Address: 1133 Southwest Topeka Boulevard, Topeka, KS 66629.
Telephone Toll-Free: 800.432.0379.
Kentucky:
Anthem Blue Cross and Blue Shield, Kentucky.
Address: P.O. Box 37780, Louisville, KY 40233-7780.
Telephone Toll-Free: 800.456.3967.
Louisiana:
Blue Cross and Blue Shield of Louisiana.
Address: 5525 Reitz Avenue, Baton Rouge, LA 70809.
Telephone Toll-Free: 800.272.3029.
Maine:
Anthem Blue Cross and Blue Shield of Maine.
Address: P.O. Box 37980, Louisville, KY 40233-7980.
Telephone Toll-Free: 800.722.0203.
Maryland:
CareFirst BlueCross BlueShield (Maryland).
Address: Mailroom Administrator, P.O. Box 14111, Lexington KY, 40512-4111.
Telephone Toll-Free: 800.638.6756.
Massachusetts:
Blue Cross and Blue Shield of Massachusetts.
Address: 401 Park Drive, Landmark Center, Boston, MA 02115.
Telephone Toll-Free: 800.433.7766.
Michigan:
Blue Cross and Blue Shield of Michigan.
Address: 600 Lafayette East, Detroit, MI 48226.
Telephone Toll-Free: 800.482.3600.
Minnesota:
Blue Cross and Blue Shield of Minnesota.
Address: 3535 Blue Cross Road, Saint Paul, MN 55122.
Telephone Toll-Free: 800.859.2128.
Mississippi:
Blue Cross and Blue Shield of Mississippi.
Address: 3545 Lakeland Drive, Jackson, MS 39208.
Telephone Toll-Free: 800.932.7724.
Missouri:
Blue Cross and Blue Shield of Kansas City.
Address: 2301 Main, Kansas City, MO 64108.
Telephone Local: 816.395.2500.
Blue Cross and Blue Shield of Missouri - Wellpoint.
Address: 1831 Chestnut Street, Saint Louis, MO 63103.
Telephone Toll-Free: 800.392.8043.
Telephone Local: 314.923.4404.
Montana:
Blue Cross and Blue Shield of Montana.
Address: 3360 10th Avenue South, Great Falls, MT 59405.
Telephone Toll-Free: 800.634.3569.
Nebraska:
Blue Cross and Blue Shield of Nebraska.
Address: 7261 Mercy Road, Omaha, NE 68180.
Telephone Toll-Free: 800.223.5584.
Nevada:
Anthem Blue Cross and Blue Shield Nevada.
Address: P.O. Box 36400, Louisville, KY 40233-6400.
Telephone Toll-Free: 800.852.5957.
New Hampshire:
Anthem Blue Cross and Blue Shield - New Hampshire.
Address: P.O. Box 36500, Louisville, KY 40233-6500.
Telephone Toll-Free: 800.852.3316.
New Jersey:
Horizon Blue Cross Blue Shield of New Jersey.
Address: 3 Penn Plaza East, Newark, NJ 07105.
Telephone Toll-Free: 800.624.5078.
New Mexico:
New Mexico Blue Cross and Blue Shield.
Address: 12800 Indian School Road, Northeast, Albuquerque, NM 87112.
Telephone Toll-Free: 800.245.1609.
New York:
Excellus Blue Cross and Blue Shield - Central New York, Syracuse.
Address: 344 South Warren Street, Syracuse, NY 13202.
Telephone Toll-Free (New York only): 1.800.252.2209.
Excellus Blue Cross and Blue Shield - Utica-Watertown.
Address: 12 Rhoads Drive, Utica, NY 13502.
Telephone Toll-Free: 1.800.252.2209.
Excellus Blue Cross and Blue Shield - Rochester.
Address: 165 Court Street, Rochester, NY 14647.
Telephone Toll-Free: 800.584.6617.
Blue Cross and Blue Shield of Western New York, Buffalo.
Address: 1901 Main Street, Buffalo, NY 14240.
Telephone Toll-Free: 800.234.6008.
Telephone Local: 716.884.5082.
Blue Shield of Northeastern New York, Albany.
Call the Buffalo, New York Plan.
Empire BlueCross BlueShield.
Address: P.O. Box 3876, Church Street Station, New York, NY 10008-3876.
Telephone Toll-Free: 800.522.5566.
North Carolina:
Blue Cross and Blue Shield of North Carolina.
Address: 5901 Chapel Hill Road, Durham, NC 27707.
Telephone Toll-Free: 800.222.4739.
North Dakota:
Blue Cross and Blue Shield of North Dakota.
Address: 4510 13th Avenue Southwest, Fargo, ND 58121.
Telephone Toll-Free: 800.548.4026.
Ohio:
Anthem Blue Cross and Blue Shield, Ohio.
Address: P.O. Box 37180, Louisville, KY 40233-7180.
Telephone Toll-Free: 800.451.7602.
Oklahoma:
Blue Cross and Blue Shield of Oklahoma.
Address: 1215 South Boulder, Tulsa, OK 74102.
Telephone Toll-Free: 800.722.3130.
Telephone Local: 918.560.2004.
Oregon:
Regence BlueCross BlueShield of Oregon.
Address: P.O. Box 1269, Portland, OR 97207-1269.
Telephone Toll-Free: 800.962.2731.
Telephone Local: 503.220.3940.
Pennsylvania:
Blue Cross of Northeastern Pennsylvania.
Address: 70 North Main Street, Wilkes-Barre, PA 18711.
Telephone Toll-Free: 1.800.618.3337.
Capital Blue Cross.
Address: 2500 Elmerton Avenue, Harrisburg, PA 17110.
Telephone Toll-Free: 800.344.5446.
Highmark Blue Shield.
Address: 1800 Center Street, Camp Hill, PA 17089.
Telephone Toll-Free (Professional): 800.779.6945.
Telephone Toll-Free (Institutional): 800.556.1720.
Independence Blue Cross.
Address: 1901 Market Street, Philadelphia, PA 19103.
Telephone Local: 215.241.4400.
Rhode Island:
Blue Cross and Blue Shield of Rhode Island.
Address: 444 Westminster Street, Providence, RI 02903.
Telephone Toll-Free: 800.377.4418.
South Carolina:
Blue Cross and Blue Shield of South Carolina.
Address: 4101 Percival Road, Columbia, SC 29229.
Telephone Toll-Free: 800.444.0025.
South Dakota:
Wellmark Blue Cross Blue Shield of South Dakota.
Address: 1601 West Madison Street, Sioux Falls, SD 57104.
Telephone Toll-Free (Hospital Services): 800.532.1537.
Telephone (Physician Services): 888.800.1359.
Tennessee:
Blue Cross and Blue Shield of Tennessee.
Address: 801 Pine Street, Chattanooga, TN 37402.
Telephone Toll-Free: 800.572.1003.
Telephone Local: 423.755.5707.
Texas:
Blue Cross and Blue Shield of Texas.
Address: P.O. Box 660044, Dallas, TX 75266-0044.
Telephone Toll-Free: 800.442.4607.
Utah:
Regence BlueCross BlueShield of Utah.
Address: P.O. Box 30270, Salt Lake City, UT 84131-0603.
Telephone Toll-Free: 800.421.4498.
Vermont:
Blue Cross and Blue Shield of Vermont.
Address: 445 Industrial Lane, Montpelier, VT 05601.
Telephone Toll-Free: 800.328.0365.
Virginia:
Anthem Blue Cross and Blue Shield, Virginia.
Address: Federal Employee Program, P.O. Box 27401, Mail drop VAH4A, Richmond, VA 23279.
Telephone Toll-Free: 800.552.6989.
Washington:
Premera Blue Cross.
Address: 7001 220th Street Southwest, Mountlake Terrace, WA 98043.
Telephone Toll-Free: 800.562.1011.
Regence BlueShield.
Address: P.O. Box 21709, Seattle, WA 98111-3709.
Telephone Toll-Free: 800.552.0733.
West Virginia:
Mountain State Blue Cross and Blue Shield.
Address: 700 Market Square, Parkersburg, WV 26102.
Telephone Toll-Free: 800.535.5266.
Wisconsin:
Blue Cross and Blue Shield of Wisconsin.
Address: P.O. Box 34210, Louisville, KY 40232-4210.
Telephone Toll-Free: 800.242.9635.
Wyoming:
Blue Cross and Blue Shield of Wyoming.
Address: 4000 House Avenue, Cheyenne, WY 82001.
Telephone Local: 307.634.1393.