Blue Cross and Blue Shield Service Benefit Plan.
Local Care Management Programs.
BCBS Local Plan Information.
The Service Benefit Plan offers local health care management programs to help you manage your health. Depending on your local Plan's service area, you may have access to these programs to manage a chronic condition like diabetes. Local health care management programs support your relationship with your doctor and are designed to improve your health and quality of life. We encourage you to contact your local Plan to find out what is available in your area.
In this section you will find a listing of addresses, toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area, for each BCBS Plan concerning Local Care Management Programs. Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters. Also provided are links to special web pages for Service Benefit Plan members.
If a Plan has Local Care Management Programs available, the programs are listed along with the telephone number to use to get more information about the programs and/or a web site link for more information.
Please Note: When you choose a link to a local Blue Cross and Blue Shield Plan, you are leaving fepblue.org and going to a new web site. This site is owned and updated by the local Blue Cross and Blue Shield Plan that provides customer services and processing claims for members in that area. Protection of your privacy at the new site is governed by the privacy policy of that site. Therefore, please take time to read the privacy policy of the new site.
Your specific Customer Service number is also located on the back of your Blue Cross and Blue Shield ID card.
Use the alphabetical section links that follow or scroll down to find the Customer Service contact information for the Plan you are interested in.
Alabama:
Blue Cross and Blue Shield of Alabama.
Address: 450 Riverchase Parkway East, Birmingham, AL 35244.
Telephone Toll-Free: 800.492.8872.
For Asthma, Diabetes, CHF, CAD.
Call 800.896.2724.
For Prenatal Care.
Call 800.222.4379.
Alaska:
Blue Cross and Blue Shield of Alaska.
Address: 7001 220th Street Southwest, Mountlake Terrace, WA 98043.
Telephone Toll-Free: 800.562.1011.
Arizona:
Blue Cross and Blue Shield of Arizona.
Address: 2444 West Las Palmaritas Drive, Phoenix, AZ 85021.
Telephone Toll-Free: 800.345.7562.
Arkansas:
Arkansas Blue Cross and Blue Shield.
Address: 601 South Gaines Street, Little Rock, AR 72201.
Telephone Toll-Free (Arkansas only): 800.482.6655.
Telephone Local: 501.378.2531.
For Asthma, Diabetes, CHF, CAD and COPD.
Call 1.800.285.6614.
For Prenatal.
Call 1.800.742.6457.
California:
Anthem Blue Cross – California.
Address: 21555 Oxnard Street, Woodland Hills, CA 91367.
Telephone Toll-Free: 800.284.9093.
Local Care Management Programs available.
For Asthma, Diabetes, CHF, Prenatal Care.
Call 800.522.5560.
Blue Shield of California.
Address: P.O. Box 7168, San Francisco, CA 94120-7168.
Telephone Toll-Free: 800.824.8839.
For CAD.
Call 916.350.7875, ask for Ann Buchanan.
For Pre-surgical.
Call 916.350.8701, ask for Patti Castro.
Colorado:
Anthem Blue Cross and Blue Shield, Colorado.
Address: P.O. Box 36310, Louisville, KY 40233-6310.
Telephone Toll-Free: 800.852.5957.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Connecticut:
Anthem Blue Cross and Blue Shield of Connecticut.
Address: 370 Bassett Road, North Haven, CT 06473.
Telephone Toll-Free (out-of-state): 800.438.5356.
Telephone Toll-Free (in-state): 800.438.5356.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Delaware:
Blue Cross and Blue Shield of Delaware.
Address: One Brandywine Gateway, Wilmington, DE 19899.
Telephone Toll-Free: 1.800.721.8005.
For Asthma, Diabetes, CHF, CAD, COPD, Baby Benefits and Accordant Health Services.
Call 800.721.8005.
District Of Columbia:
CareFirst BlueCross BlueShield (Washington, DC).
Address: P.O. Box 96242, Washington, DC 20090-6242.
Telephone Toll-Free (only in plan service area): 800.848.9766.
Telephone Local: 202.484.1650.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 800.323.4472.
For Prenatal.
Call 800.360.7654 or 202.479.6444.
Florida:
Blue Cross and Blue Shield of Florida.
Address: 532 Riverside Avenue, Jacksonville, FL 32231.
Telephone Toll-Free: 800.333.2227.
Georgia:
BlueCross BlueShield of Georgia.
Address: P.O. Box 7368, Columbus, GA 31908-7368.
Telephone Toll-Free: 800.282.2473.
Hawaii:
Hawaii Medical Service Association.
Address: 818 Keeaumoku Street, Honolulu, HI 96814.
Telephone Toll-Free: 800.966.6198.
For CHF, Asthma and COPD.
Call 800.499.5036.
For Prenatal.
Call 808.952.4454 in Oahu or,
888.400.2776 from other islands.
Idaho:
Blue Cross of Idaho Health Service.
Address: 3000 East Pine Avenue, Meridian, ID 83642.
Telephone Toll-Free: 800.627.6656.
Local Care Management Programs available.
For CHF and Diabetes.
Call 800.627.6656.
Regence BlueShield of Idaho.
Address: 1602 21st Avenue, Lewiston, ID 83501.
Telephone Toll-Free: 800.732.1209.
Local Care Management Programs available.
Call 800.732.1209.
Illinois:
Blue Cross and Blue Shield of Illinois.
Address: 300 East Randolph, Chicago, IL 60601.
Telephone Toll-Free: 800.972.8382.
For Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes.
Call 866.308.4778 for more information about these programs.
Indiana:
Anthem Blue Cross and Blue Shield, Indiana.
Address: 1099 N. Meridian Street, Suite 1100, Indianapolis, IN 46204.
Telephone Toll-Free: 800.382.5520.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Iowa:
Wellmark Blue Cross and Blue Shield of Iowa.
Address: 636 Grand Avenue, Des Moines, IA 50309.
Telephone Toll-Free: 1.800.532.1537.
For Diabetes, Cardiovascular (including Congestive Heart Failure),
Chronic Obstructive Pulmonary Disease, and Asthma.
Toll - Free: 866.816.5264.
Pregnancy care.
Toll - Free 1.866.460.9742.
Monday - Friday 8:30 am - 8:30 pm CT.
Saturday 9:00 am - 5:30 pm CT.
Kansas:
Blue Cross and Blue Shield of Kansas.
Address: 1133 Southwest Topeka Boulevard, Topeka, KS 66629.
Telephone Toll-Free: 800.432.0379.
For Diabetes.
Call 800.432.0379.
Kentucky:
Anthem Blue Cross and Blue Shield, Kentucky.
Address: 10100 Linn Station Road, Louisville, KY 40223.
Telephone Toll-Free: 800.456.3967.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Louisiana:
Blue Cross and Blue Shield of Louisiana.
Address: 5525 Reitz Avenue, Baton Rouge, LA 70809.
Telephone Toll-Free: 800.272.3029.
For Diabetes and CHF.
Call 800.317.2299.
Maine:
Anthem Blue Cross and Blue Shield of Maine.
Address: 2 Gannett Drive, South Portland, ME 04106.
Telephone Toll-Free: 800.722.0203.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Maryland:
CareFirst BlueCross BlueShield (Maryland).
Address: PO Box 801, Owings Mills, MD 21117.
Telephone Toll-Free: 800.638.6756.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 800.783.4582.
Massachusetts:
Blue Cross and Blue Shield of Massachusetts.
Address: 401 Park Drive, Landmark Center, Boston, MA 02115.
Telephone Toll-Free: 800.433.7766.
For Diabetes, CHF, and CAD, call 617.246.5491 ask for Donna Turransky.
Michigan:
Blue Cross and Blue Shield of Michigan.
Address: 600 Lafayette East, Detroit, MI 48226.
Telephone Toll-Free: 800.482.3600.
For Diabetes and CHF call 800.588.9116.
Minnesota:
Blue Cross and Blue Shield of Minnesota.
Address: 3535 Blue Cross Road, Saint Paul, MN 55122.
Telephone Toll-Free: 800.859.2128.
For Asthma, Diabetes, CHF, CAD, COPD, Depression.
Call 800.859.2128.
Mississippi:
Blue Cross and Blue Shield of Mississippi.
Address: 3545 Lakeland Drive, Jackson, MS 39208.
Telephone Toll-Free: 800.932.7724.
Missouri:
Blue Cross and Blue Shield of Kansas City.
Address: 2301 Main, Kansas City, MO 64108.
Telephone Local: 816.395.2500.
Healthy Companion Program for diabetes, heart failure, asthma and chronic obstructive lung disease.
Call 816.395.2076 or toll free at 1.866.859.3813.
Blue Cross and Blue Shield of Missouri - Wellpoint.
Address: 1831 Chestnut Street, Saint Louis, MO 63103.
Telephone Toll-Free: 800.392.8043.
Telephone Local: 314.923.4404.
Local Care Management Programs available.
For Asthma, Prenatal.
Call 866.387.8827.
Montana:
Blue Cross and Blue Shield of Montana.
Address: 3360 10th Avenue South, Great Falls, MT 59405.
Telephone Toll-Free: 800.634.3569.
Nebraska:
Blue Cross and Blue Shield of Nebraska.
Address: 7261 Mercy Road, Omaha, NE 68180.
Telephone Toll-Free: 800.223.5584.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 866.293.9738.
Nevada:
Anthem Blue Cross and Blue Shield Nevada.
Address: P.O. Box 36400, Louisville, KY 40233-6400.
Telephone Toll-Free: 800.852.5957.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
New Hampshire:
Anthem Blue Cross and Blue Shield - New Hampshire.
Address: 3000 Goffs Falls Road, Manchester, NH 03111.
Telephone Toll-Free: 800.852.3316.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
New Jersey:
Horizon Blue Cross Blue Shield of New Jersey.
Address: 33 Washington Street, Newark, NJ 07102.
Telephone Toll-Free: 800.624.5078.
For Asthma, Diabetes, CAD, CKD (renal), CHF.
Call 800.624.5078.
New Mexico:
New Mexico Blue Cross and Blue Shield.
Address: 12800 Indian School Road, Northeast, Albuquerque, NM 87112.
Telephone Toll-Free: 800.245.1609.
For Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes.
Call 866.874.0912 for more information about these programs.
New York:
Excellus Blue Cross and Blue Shield.
Syracuse - Central New York.
Address: 344 South Warren Street, Syracuse, NY 13202.
Telephone Toll-Free: 800.252.2209.
Utica - Watertown.
Address: 12 Rhoads Drive, Utica, NY 13502.
Telephone Toll-Free: 800.252.2209.
Rochester.
Address: 165 Court Street, Rochester, NY 14647.
Telephone Toll-Free: 800.584.6617.
Blue Cross and Blue Shield of Western New York, Buffalo.
Address: 1901 Main Street, Buffalo, NY 14240.
Telephone Toll-Free: 800.234.6008.
Telephone Local: 716.884.5082.
For CHF.
Call 800.234.6008.
Blue Shield of Northeastern New York, Albany.
Call the Buffalo, New York Plan.
Empire BlueCross BlueShield.
Address: P.O. Box 3876, Church Street Station, New York, NY 10008-3876.
Telephone Toll-Free: 800.522.5566.
North Carolina:
Blue Cross and Blue Shield of North Carolina.
Address: 5901 Chapel Hill Road, Durham, NC 27707.
Telephone Toll-Free: 800.222.4739.
Diabetes, Cardiac.
Call 888.392.3506.
North Dakota:
Blue Cross and Blue Shield of North Dakota.
Address: 4510 13th Avenue Southwest, Fargo, ND 58121.
Telephone Toll-Free: 800.548.4026.
Ohio:
Anthem Blue Cross and Blue Shield, Ohio.
Address: 1351 William Howard Taft Road, Cincinnati, OH 45206.
Telephone Toll-Free: 800.451.7602.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Oklahoma:
Blue Cross and Blue Shield of Oklahoma.
Address: 1215 South Boulder, Tulsa, OK 74102.
Telephone Toll-Free: 800.722.3130.
For Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes.
Call 800.388.4673 for more information about these programs.
Oregon:
Regence BlueCross BlueShield of Oregon.
Address: 1148 Broadway Plaza, Tacoma, WA 98402.
Telephone Toll-Free: 800.962.2731.
For Asthma, Diabetes, COPD, Coronary Heart Disease, Congestive Heart Failure.
Call 800.962.2731.
Pennsylvania:
Blue Cross of Northeastern Pennsylvania.
Address: 70 North Main Street, Wilkes-Barre, PA 18711.
Telephone Toll-Free: 800.618.3337.
For Asthma, Diabetes, Weight Management, Pregnancy, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Depression and Tobacco Cessation.
Call 866.262.4764.
Capital Blue Cross.
Address: 2500 Elmerton Avenue, Harrisburg, PA 17110.
Telephone Toll-Free: 800.344.5446.
For Asthma, Diabetes, CHF, CAD.
Call 888.803.2583.
Highmark Blue Shield.
Address: 1800 Center Street, Camp Hill, PA 17089.
Telephone Toll-Free (Professional): 800.779.6945.
Telephone Toll-Free (Institutional): 800.556.1720.
For Diabetes, CHF, CAD.
Call 800.779.6945, or 800.556.1720.
Independence Blue Cross.
Address: 1901 Market Street, Philadelphia, PA 19103.
Telephone Local: 215.241.4400.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 215.241.4400.
Rhode Island:
Blue Cross and Blue Shield of Rhode Island.
Address: 444 Westminster Street, Providence, RI 02903.
Telephone Toll-Free: 800.635.2477.
South Carolina:
Blue Cross and Blue Shield of South Carolina.
Address: 4101 Percival Road, Columbia, SC 29229.
Telephone Toll-Free: 800.444.0025.
For Asthma, Diabetes, CHF, CAD, Hypertension, Hyperlipidemia, Prenatal.
Call 800.327.3238.
South Dakota:
Wellmark Blue Cross Blue Shield of South Dakota.
Address: 1601 West Madison Street, Sioux Falls, SD 57104.
Telephone Toll-Free (Hospital Services): 800.532.1537.
Telephone (Physician Services): 888.800.1359.
Disease Management.
Diabetes, Cardiovascular (including Congestive Heart Failure),
Chronic Obstructive Pulmonary Disease, and Asthma.
Toll - Free: 1.866.816.5264.
Pregnancy care.
Toll - Free 1.866.460.9742.
Monday - Friday 8:30 am - 8:30 pm CT.
Saturday - 9:00 am - 5:30 pm CT.
Tennessee:
Blue Cross and Blue Shield of Tennessee.
Address: 801 Pine Street, Chattanooga, TN 37402.
Telephone Toll-Free: 800.572.1003.
Telephone Local: 423.755.5707.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 800.801.8876 (LifeMasters) 8 am - 8 pm ET Monday through Friday.
Texas:
Blue Cross and Blue Shield of Texas.
Address: 4002 Loop 322, Abilene, TX 79602.
Telephone Toll-Free: 800.442.4607.
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes.
Call 866.412.8795.
Utah:
Regence BlueCross BlueShield of Utah.
Address: 2890 East Cottonwood, Parkway, Salt Lake City, UT 84121.
Telephone Toll-Free: 800.421.4498.
Diabetes, Congestive Heart Failure, Coronary Heart Disease, Asthma, COPD.
Call 800.962.2731.
Vermont:
Blue Cross and Blue Shield of Vermont.
Address: 445 Industrial Lane, Montpelier, VT 05601.
Telephone Toll-Free: 800.328.0365.
Local Care Management Programs available.
For Asthma, Diabetes, CHF, CAD, COPD.
Call 800.328.0365.
Virginia:
Anthem Blue Cross and Blue Shield, Virginia.
Address: 602 South Jefferson Street, Roanoke, VA 24011.
Telephone Toll-Free: 800.552.6989.
Local Care Management Programs available.
For Asthma, Diabetes, CHF, CAD, Prenatal.
Call 800.331.6221.
Washington:
Premera Blue Cross.
Address: 7001 220th Street Southwest, Mountlake Terrace, WA 98043.
Telephone Toll-Free: 800.562.1011.
For Diabetes, CHF, CAD.
Call 800.562.1011.
Regence BlueShield.
Address: 1148 Broadway Plaza, Tacoma, WA 98402.
Telephone Toll-Free: 800.552.0733.
West Virginia:
Mountain State Blue Cross and Blue Shield.
Address: 700 Market Square, Parkersburg, WV 26102.
Telephone Toll-Free: 800.535.5266.
For Asthma, Diabetes, CHF, CAD and COPD.
Call 1.888.777.9522.
Wisconsin:
Blue Cross and Blue Shield United of Wisconsin.
Address: 401 West Michigan Street, Milwaukee, WI 53203.
Telephone Toll-Free: 800.242.9635.
Wyoming:
Blue Cross and Blue Shield of Wyoming.
Address: 4000 House Avenue, Cheyenne, WY 82001.
Telephone Local: 307.634.1393.