Manage Your Health Care Online

Manage your enrollment, get help to stop smoking, and take charge of your health and wellness by using our online tools. They’re designed specifically for our members to help you understand and manage your health care benefits. And you can find them all in one location.

Blue Health Assessment
Start on your way to better health by taking our Blue Health Assessment (BHA). It is a good idea to complete the BHA every year to measure the impact of any changes or improvements to your lifestyle. If you took the BHA in 2011, just make the necessary changes to your previous answers and resubmit the 2012 BHA. Once complete, you’ll get personalized feedback that identifies potential health risks, along with suggestions for action and talking points to share with your physician.

By completing your BHA in 2012, you also earn the 2012 MyBlue Wellness Incentive . For Standard and Basic Option, you’ll receive a $35 health debit card to be used for qualified medical expenses. Family contracts are eligible to receive two $35 cards when two adult members complete the BHA in 2012.

Online Coaching Sessions
Need help reaching your health and wellness goals? Our 12 online coaching sessions can help by giving you feedback, advice and encouragement as well as the support you need to make positive lifestyle changes. In addition, under both options, you’ll be able to add $5 to your health debit card when you complete online coaching sessions, available on Blue Health Connection (excluding the smoking cessation module). You’re eligible for up to $15 for completing three sessions.

If you're ready to stop smoking, the Breathe™ online coaching session helps you set goals, track results and, ultimately, improve your health by giving up smoking. You also get personalized email updates, support and encouragement. After completing Breathe, you may qualify for an additional benefit that waives your individual share of the cost for certain prescription and over-the-counter smoking cessation medications at Preferred pharmacies.

MyBlue Benefit Statements
Keeping track of your benefits and out-of-pocket expenses during the year can be time consuming. MyBlue Benefit Statements turn a confusing and complicated chore into an easy-to-understand summary of your benefits. MyBlue Quarterly Benefit Statement summarizes your benefits, claims information and out-of-pocket costs for each quarter of the calendar year. MyBlue Annual Benefit Statement summarizes the benefits paid for the previous year.

MyBlue Customer eService
MyBlue Customer eService is like having your own personal customer service representative when you need help managing your enrollment. You can view your Explanation of Benefits online, request duplicate ID cards, change your address, add children after a birth or adoption, and let us know about a marriage or divorce.

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Page last updated: December 29, 2011