The Value of Worldwide Coverage

Did you know that the Blue Cross and Blue Shield Service Benefit Plan ID card is recognized not only in the US, but worldwide? We even have an Overseas Assistance Center to help you locate providers outside the US when traveling or living overseas.

Overseas Assistance Center
Our Overseas Assistance Center is there when you need it, 24/7. Bilingual operators can help you by:

• Referring you to the nearest Blue Cross and Blue Shield participating hospital or facility
• Talking to your provider to verify your enrollment and coverage
• Making transportation arrangements to another health care setting if necessary
• Helping you locate physicians near where you live or are staying

For assistance, you can:

• Call collect from overseas at 1.804.673.1678 using the appropriate AT&T calling code
• Call toll free at 1.800.699.4337 before you leave to travel or live overseas
• Email the center at FEPOverseas@mondialusa.com

How To Locate a Provider Overseas
When you know you’ll be traveling or moving overseas, contact the Overseas Assistance Center to help you locate a hospital in our network near where you’ll be staying. Although we don’t have a network of physicians and other health care professionals overseas, the Center can also help you locate a physician if you need medical care.

We’ve Got You Covered
Your Service Benefit Plan coverage works almost the same as when you receive care in the US.

Inpatient Hospital Care: Under both the Standard and Basic Option, benefits are paid at the Preferred level. You pay a $250 admission copayment under the Standard Option and a $150 per day copayment (up to $750) under the Basic Option. Precertification is not required for hospital admissions outside the U.S.

Outpatient Hospital Care: Benefits under both options are paid at the Preferred level. You pay 15 percent coinsurance under Standard Option after the calendar year deductible is met and a $75 copayment under Basic Option.

Physician Care: Under both Standard and Basic Option, benefits for physician care and care by other covered professional health care providers performed outside the US are paid at the Preferred level using a customary percentage of the billed charge.

If you have questions about overseas benefits or claims, call us toll free at 1.888.999.9862, using the appropriate AT&T calling code if you are calling from abroad. We want to make sure your overseas experience is a good one. And if you should need medical care, remember that help is only a phone call or email away.

Page last updated: December 16, 2011