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Understanding Single Sign On (SSO) through the MyBlue Portal: ID/Password reciprocity among MyBlue, eService and Partner sites

What is the MyBlue Portal and MyBlue ID?

Think of MyBlue Portal as a doorway Service Benefit Plan members pass through to gain unrestricted access to even more doorways (i.e., multiple Partner sites like Caremark, Blue Health Connection, MyBlue Customer eService, etc.), where a wealth of health and healthcare resources and tools are waiting. Your MyBlue ID is a convenient key that unlocks the first one, and subsequently, all of them -- a term known as Single Sign On (SSO).

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How does Single Sign On (SSO) work?

Members must first go through a one-time registration process for the MyBlue Portal to gain unrestricted future access privileges to Partner sites. Login IDs from sites like MyBlue Customer eService, Caremark, Blue Health Connection, etc., are not the same as the MyBlue ID, and do not provide the same convenient and seamless experience moving from site to site.

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Why do members need their own username and e-mail?

Simply put -- for privacy and security reasons. Blue Cross Blue Shield considers your privacy and the security of your personal health information our highest priorities. Therefore, we require each member to create a separate username and provide a unique e-mail address to ensure any personal information is communicated only to you.

If you need to create an additional e-mail address during your MyBlue ID registration, you can set up a free web-based e-mail account.

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What do I need to do for MyBlue ID Single Sign On (SSO) to work?

  1. Go to http://www.fepblue.org/myblue. Set up your MyBlue ID by clicking on the orange button to begin the registration process.

    You’ll be guided through creating a username and password. Please provide all the requested information and “Submit” at the bottom.
  2. Then register on the Partner sites you’ll be visiting most often through the MyBlue Portal.

    Partner sites require a one-time member registration to gather critical identifying information so they can interact and communicate with you properly. Information like an e-mail address for confirming transactions or answers to security questions are examples of what is typically required.

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What is my BCBSA Member ID?

Your BCBSA member ID can be found on the front, left side of your Service Benefit Plan ID card – it’s a nine-digit number that starts with the letter “R.”

If you need additional assistance, call t the Customer Service number on the back of your ID card, and a Representative will take care of you.

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I registered for MyBlue and never got the confirmation email. What could be the problem?

Check your SPAM folder for an email from admin@fepblue.org.  However, because MyBlue does not require any action on your part to “activate” your account, you don’t actually need it to be able to access MyBlue. You’ll be able to get in as soon as you successfully complete registration.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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What should I do if I don’t receive an email confirming I set up/updated my account information correctly?

There are two possible actions you can take to resolve this on your own before calling the Help Desk:

  • Check your Spam filter: If we aren’t on your approved list of senders, your email may have been redirected here instead.
  • Add the sender (admin@fepblue.org) to your address book: This helps ensure all future communications from MyBlue make it to your inbox.

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Why do I get the message “The information you have entered does not a match with FEP enrollment records” when I try to register for MyBlue?

There may be a discrepancy between what you have input here and what we have on file from your original enrollment. Please double check that the information you entered for your first name, middle initial, last name, BCBSA Service Benefit Plan Member ID (or R number), date of birth and the last four digits of your SSN or PIN, and is accurate.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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I get a message saying “This username already exists” when I’m trying to register for MyBlue ID. I also use this username for a partner site (Blue Health connection, MyBlue Customer eService, Caremark) and don’t want to change it.

For security reasons, your MyBlue username must be different than any already in use on Partner sites.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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I never provided my Social Security Number (SSN) to the Office of Personnel Management (OPM) during enrollment. What numbers should I use as the last four digits of my SSN?

Please call the Customer Service number on the back of your ID card, and a Representative will add your SSN to your account information so you can continue with registration.

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I’ve locked myself out of the registration process on MyBlue. How do I start over?

You can try the following:

  1. Close the current window. Open another one and start the registration process again.
  2. Open a different browser (e.g., Internet Explorer or Firefox) and start the registration process again.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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When I try to complete the MyBlue registration page, I can’t check the boxes at the end of the process. What could be the problem?

You can try the following:

  1. Close the current window. Open another one and start the registration process again.
  2. Open a different browser (e.g., Internet Explorer or Firefox) and start the registration process again.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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I received the confirmation email saying that MyBlue registration was successful. But when I try to sign in, I get a message saying the temporary password does not work. What could be the problem?

The temporary password is only valid for up to 48 hours. Use the “forgot password?” link below the “Sign In” button to request a new password. 

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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I received the confirmation email saying that MyBlue registration was successful. But when I try to sign in, I get a message saying "The User ID and password are not accepted." What could be the problem?

The username or password you are trying to enter doesn’t match the one stored in the MyBlue system. Use the “Forgot your username or password?” link below the “Sign In” button to retrieve your username and request a new password.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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Does the MyBlue ID replace the username and password on Partner sites?

No, the MyBlue ID does not replace the username and password on most Partner sites (with the exception of Blue Health Connection). The MyBlue ID is just an additional way to access these sites (through the MyBlue Portal), but it does not replace any existing username and passwords on our Partner sites if you try to access them from outside the Portal.

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What happens the first time a member clicks on a link from MyBlue Portal to a Partner site like Blue Health Connection or Caremark?

There are two scenarios for first-time Single Sign On (SSO) transactions:

  • If the member has registered at the Partner site: If you already have an account at a Partner site, you’ll pass directly to the site as a logged-in member if you are referred by a link in the MyBluePortal;
  • If the member has not registered at the Partner site: Upon the first-time SSO visit, you’ll be asked by the Partner site to register. Most information will be pre-populated, but you’ll also need to provide additional identifying information, like security questions. In most cases, you won’t be asked to set up an additional username and password for the site.

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How does this work with MyBlue Customer eService and my log in for that?

As a result of the last security upgrade (January 2011), you can expect to experience one of three possible scenarios on your next visit to MyBlue Customer eService:

  • First ever visit to MyBlue Customer eService: If you click on a link to eService from the MyBlue Portal and don’t have an account in MyBlue Customer eService, you’ll be asked to go through the full registration process on MyBlue Customer eService (some member information will be pre-populated), which includes setting up security questions as well as an eService ID and Password. This ID is different from your MyBlue ID. In the future, you won’t need your MyBlue Customer eService user ID if you sign in and navigate to eService from within MyBlue.
  • First visit to MyBlue Customer eService after establishing security questions: If you haven’t used eService for a year or more, you’ll be asked to set up security questions and provide an email address. You won’t need to use your old MyBlue Customer eService credentials to complete this task if you logged in on MyBlue and clicked a link to eService.
  • Return visit to MyBlue Customer eService: If you already have an account in MyBlue Customer eService and have gone through the re-registration process, you can access it as a logged-in member by clicking on MyBlue Customer eService links in the MyBlue Portal. You won’t even notice the transition, which is one of the biggest benefits of Single Sign On (SSO) and the reason for the one-time set up.

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When I try to access MyBlue, I get one of the following messages: “My email address is not accepted”, “My email address is not recognized”, “Enter another email address”. What could be the problem?

Each member is allowed to use one unique email address when creating a MyBlue account. Email addresses can’t be shared between or among members. For example, a husband/wife can’t use the same email address, and one email address can’t be shared by a family.

If you need to create an additional e-mail address during your MyBlue ID registration, you can set up a free web-based e-mail account.

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How can I change my MyBlue password?

If you can sign in, select “Change Your Password” in the “Update MyBlue ID” dropdown. If you can’t sign in, use the “forgot password?” link below the “Sign In” button to request a new password.

If you need additional assistance, call the Customer Service number on the back of your ID card, and a Representative will take care of you.

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How can I change my MyBlue username?

At this time, it’s not possible to change your username. However, we are working on this as a future enhancement.

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Page last updated: May 18, 2012

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