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Understanding Single Sign On (SSO) through the MyBlue Portal: ID/Password reciprocity among MyBlue, eService and Partner sites

What is the MyBlue Portal and MyBlue ID?

Think of MyBlue Portal as a doorway FEP members pass through to gain unrestricted access to even more doorways (i.e., multiple Partner sites like Caremark, Blue Health Connection, eService, etc.), where a wealth of health and healthcare resources and tools are waiting. Your MyBlue ID is a convenient key that unlocks the first one, and subsequently, all of them -- a term known as Single Sign On (SSO).

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How does SSO work?

Members must first go through a one-time registration process for the MyBlue Portal in order to gain unrestricted access privileges to Partner sites. Login IDs from sites like eService, Caremark, Blue Health Connection, etc., are not the same as the MyBlue ID, and do not provide the same convenient and seamless experience moving from site to site.

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Does the MyBlue ID replace the ID and Password on Partner sites?

No, the MyBlue ID does not replace the ID and Password on most Partner sites (Blue Health Connection being the only exception at this time – effective 12/15/11). The MyBlue ID is just an additional way to access these sites (through the MyBlue Portal), but it does not replace any existing ID and passwords on our Partner sites should you try to access them from outside the Portal.

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Why do members need their own username and e-mail?

Blue Cross Blue Shield values its member's privacy and wants to assure the security of their personal health information.

We require each member to create a separate username and use a unique e-mail address to ensure your personal information is only communicated to you.

If you need to create an additional e-mail address for your MyBlue ID account free e-mail accounts are widely available through multiple trusted sources on the Internet.

Protecting your privacy and security is our highest priority.

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What do I need to do for MyBlue ID SSO to work?

You need to do two things for MyBlue ID SSO to work on a Partner site.

  1. Go to http://www.fepblue.org/myblue. Setup your MyBlue ID by clicking on the orange button to begin the registration process, to create your Username and Password.
  2. Register on the Partner sites you’ll be visiting most often through the MyBlue Portal. Partner sites require a one-time member registration to gather critical identifying information so they can function and communicate with you properly. Information like an e-mail address for confirming transactions or answers to security questions are examples of what is typically required.

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What happens the first time a member clicks on a link from MyBlue Portal to a Partner’s site like Blue Health Connection or Caremark?

There are two scenarios for first-time SSO transactions:

  • The member has registered at the Partner site: If you already have an account at a Partner site, you’ll pass directly to the site as a logged-in member if you are referred by a link in the MyBluePortal;
  • The member has not registered at the Partner site: Upon the first-time SSO visit, you’ll be asked by the Partner site to register. Most information will be pre-populated, but you’ll also need to provide additional identifying information, like security questions. In most cases, you won’t be asked to set up an additional ID and Password for the site.

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How does this work with Customer eService and my log in for that?

As a result of the recent security upgrade (January 2011), you can expect to experience one of three possible scenarios on your next visit to eService:

  • First ever visit to eService: If you click on a link to eService from the MyBlue Portal and don’t have an account in eService, you’ll be asked to go through the full registration process on eService (some member information will be pre-populated), which includes setting up security questions as well as an eService ID and Password. This ID is different from your MyBlue ID. In the future, you won’t need your eService user ID if you log in and navigate to eService from within MyBlue.
  • First visit to eService after establishing security questions: If you haven’t used eService for a year or more, you’ll be asked to set up security questions and provide an email address. You won’t need to use your old Customer eService credentials to complete this task if you logged in on MyBlue and clicked a link to eService.
  • Return visit to eService: If you already have an account in eService and have gone through the re-registration process, you can access it as a logged-in member by clicking on eService links in the MyBlue Portal. You won’t even notice the transition, which is one of the biggest benefits of SSO and the reason for the one-time set up.

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What should I do if I haven’t received an email confirming I set up/updated my account information correctly?

There are two possible actions you can take to resolve this on your own before calling the Help Desk:

  • Check your Spam filter: If we aren’t on your approved list of senders, your email may have been redirected here instead.
  • Add the sender (admin@fepblue.org) to your address book: This helps ensure all future communications from MyBlue make it to your inbox.

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What is My BCBSA Member ID?

Your BCBSA member ID can be found on the front, left side of your card, it is a nine digit number preceded by the letter “R”. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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Why did I get the message “The name is not a match with FEP enrollment records” when I tried to register for MyBlue?

Verify the information you have entered for your first name, last name, middle initial, R number, DOB and Last 4 SSN or PIN are accurate. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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Why did I get the message “My Username is already taken” when I tried to register for MyBlue ID? I’ve used this for (BHC, eService, Caremark) and don’t want to change my username.

The MyBlue username must be unique and is not associated with the username you used for BHC, Caremark or eService. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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I never provided my SSN to Office of Personnel Management (OPM) during enrollment. What numbers should I use as the last four digits of my SSN?

Please contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you. You may use this opportunity to provide us with your SSN.

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I registered for MyBlue and never got the confirmation email. What could be the problem?

Check your SPAM folder for an email from admin@fepblue.org However, you do not need to check the confirmation email, because MyBlue does not require activation, so you can access MyBlue as soon as you registered successfully. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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I have locked myself out of the registration process on MyBlue. How do I restart the MyBlue registration process?

You can try the following:

  1. Close the current window, open another window and start the registration process again.
  2. Open another browser and try again. For example try Internet Explorer or Firefox and start the registration process again.

If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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During the registration process for MyBlue when I tried to complete the registration page, I couldn’t check the boxes at the end of the registration process. What was the problem?

You can try the following: 1. Close the current window, open another window and start the registration process again. 2. Open another browser and try again. For example try Internet Explorer or Firefox and start the registration process again. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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During the registration process for MyBlue when I tried to complete the registration page, I couldn’t check the boxes at the end of the registration process. What was the problem?

You can try the following: 1. Close the current window, open another window and start the registration process again. 2. Open another browser and try again. For example try Internet Explorer or Firefox and start the registration process again. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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I registered for MyBlue and got the confirmation email at the email address I gave during the registration process. When I tried to sign-in, I got a message indicating, the temporary password does not work. What could be the problem?

The temporary password is only valid for a period of forty eight hours. You may request another password using the “forgot password” link below the “Sign in” button to retrieve your password. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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I registered for MyBlue and got the confirmation email at the email address I gave during the registration process. When I tried to sign-in, I got a message "The User ID and Password are not accepted." What could be the problem?

Your username or password does not match the one in the MyBlue system. You can use the “Forgot your username or password?” link below the “Sign in” button to retrieve your username and your password. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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When I tried to access MyBlue I received the following: 1. My email address is not accepted 2. My email address is not recognized 3. Enter another email address. What could be the problem?

Each member is allowed to use one unique email address to create a MyBlue ID account. Email addresses cannot be shared between or among members. For example a husband/ wife cannot use the same email address or one email address cannot be shared by a family.

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How can I change my MyBlue password?

If you can log in, you may select “Change Your Password” in the “Update MyBlue ID” dropdown. If you cannot log in, please select “forgot password” located under the login credentials fields in the left navigation pane. If you need additional assistance contact your Plan, at the Customer Service number on the back of your card and the Customer Service Representative will assist you.

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How can I change my MyBlue username?

We do not allow the functionality to change username at this time. However, we are working on this as a future enhancement.

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Page last updated: April 20, 2012

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