FAQs

Frequently asked customer service questions.

Customer Service

Can I continue coverage after my enrollment terminates?

Employees and/or their family members losing coverage may elect to continue coverage in a Federal Employees Health Benefits (FEHB) Plan or with the local Blue Cross Blue Shield Plan. Coverage ends for employees and eligible family members when the employee separates from federal employment. Coverage can also end for eligible family members who no longer qualify as dependents. Coverage will be extended for 31 days at no cost after the enrollment terminates for any reason other than voluntary cancellation.

Who do I call if I have a question about a claim payment?

If you have questions about a claim payment, please call the Blue Cross Blue Shield Plan listed on the Explanation of Benefits (EOB) that you received for your claim. If you do not have the EOB available, you may call the Customer Service phone number listed on the back of your identification card for further assistance. You can also find the contact information for your local Plan in the Contact Us section of the website.

Do I need a referral to see a specialist?

No, you do not need a referral to see a specialist.

How can I request an additional or replacement identification card?

To request an additional or replacement ID card, visit Customer eService or call your local Blue Cross Blue Shield Plan. To locate the contact information for your local Plan, please visit the Contact Us section of this website.