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Alabama

Alabama Local Plan Customer Service
Blue Cross and Blue Shield of Alabama
450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872

Blue Cross and Blue Shield of Alabama Care Management
450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-896-2724
Prenatal care — Call 1-800-222-4379

Alabama Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Alabama
FEP Customer Service
P.O. Box 2643
Birmingham, AL 35202
Complaints:
1-877-668-7222
Customer Service:
1-800-492-8872

Alaska

Blue Cross and Blue Shield of Alaska Care Management
Blue Cross and Blue Shield of Alaska Care Management
7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 1-800-562-1011

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Chronic Heart Failure
— Call 1-888-342-2745

Blue Cross and Blue Shield of Alaska Customer Service
Blue Cross and Blue Shield of Alaska
Appeals: P.O. Box 91058, Seattle, WA 98111
Claims and Correspondence: P.O. Box 240489, Anchorage, AK 99524
Toll-Free: 1-800-562-1011
Blue Cross Blue Shield of Alaska

Alaska Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Alaska
Federal Employee Program
P.O. Box 240489
Anchorage, AK 99524
425-918-4960


Arizona

Blue Cross and Blue Shield of Arizona
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-800-345-7562

Arizona Care Management
Blue Cross and Blue Shield of Arizona
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-866-422-2729

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Arizona Care Management

Arizona Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Arizona
Privacy Officer C105
P.O. Box 13466
Phoenix, AZ 85002
1-800-232-2345 Ext. 2255

Claims
Blue Cross and Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Mental Health and Substance Abuse Line
Toll Free: 1-888-883-4451

Arkansas

Arkansas Blue Cross and Blue Shield Customer Service
601 South Gaines Street
Little Rock, AR 72201
Toll-Free: 1-800-482-6655
(AR only) Local: 501-378-2531

Arkansas Care Management
Arkansas Blue Cross Blue Shield
601 South Gaines Street
Little Rock , AR 72201
Toll-Free: 1-800-482-6655
(AR only)
Local: 501-378-2531

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Coronary Artery Disease, Diabetes,
Congestive Heart Failure - Call 1-800-285-6652
Prenatal - Call 1-800-225-1891

Arkansas Local Plan Privacy Assistance Contacts
Arkansas Blue Cross and Blue Shield
Privacy Office
P.O. Box 3216
Little Rock, AR 72201
1-866-254-4001


California

Anthem Blue Cross — California
P.O. Box 70000
Van Nuys, CA 91470-1000
Toll-Free: 1-800-284-9093
Anthem Blue Cross — California

Blue Shield of California
P.O. Box 272510
Chico, CA
95927-2510
Toll-Free: 1-800-824-8839

California Care Management
21555 Oxnard Street
Woodland Hills, CA 91367
Toll-Free: 1-800-284-9093

Local Care Management Programs available:
Asthma, Diabetes, CHF, Chronic Obstructive Pulmonary Disease (COPD), Coronary Artery Disease (CAD), Prenatal Care — Call 1-800-522-5560
California Care Management

California Local Plan Privacy Assistance Contacts
Anthem Blue Cross — California
FEP Customer Service
P.O. Box 60007
Los Angeles, CA 90060
1-800-284-9093

Blue Shield of California
Privacy Official
P.O. Box 272540
Chico, CA 95927
1-888-266-8080

Colorado

Anthem Blue Cross and Blue Shield, Colorado
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957

Anthem Blue Cross and Blue Shield, Colorado

Colorado Care Management
Anthem Blue Cross and Blue Shield Colorado
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Colorado Care Management

Colorado Local Plan Privacy Assistance Contacts
Anthem Blue Cross and Blue Shield, Colorado
Privacy Office
P.O. Box 105557
Atlanta, GA 30348-5557
1-800-852-5957


Connecticut

Anthem Blue Cross and Blue Shield of Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356

Connecticut Care Management
Anthem Blue Cross and Blue Shield of Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Local Care Management Program

Connecticut Local Plan Privacy Assistance Contacts
Anthem Blue Cross and Blue Shield of Connecticut
Privacy Office
P.O. Box 105557
Atlanta, GA 30348-5557
1-800-438-5356

Delaware

Delaware Care Management
Highmark Delaware Blue Cross Blue Shield
PO Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Baby Benefits and Accordant Health Services - Call 1-800-721-8005

Delaware Local Plan Privacy Assistance Contacts
Highmark Delaware Blue Cross Blue Shield
FEP Customer Service
P.O. Box 8835
Wilmington, DE 19899
302-421-3108

Blue Cross and Blue Shield of Delaware
P.O. Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005


District of Columbia

CareFirst BlueCross BlueShield
(Washington, DC)
Claims
Mailroom Administrator
P.O. Box 14113
Lexington, KY 40512-4113
Correspondence
Mailroom Administrator
P.O. Box 14112
Lexington, KY 40512-4112
Toll-Free: 1-800-848-9766
(only in plan service area)
Local: 202-484-1650
(8 A.M. – 5 P.M.)

District of Columbia Care Management
CareFirst BlueCross BlueShield (Washington, DC)

840 First Street NE
Washington, DC 20065
Toll-Free: 1-800-783-4582
(only in plan service area)
Local:
202-484-1650

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 800-783-4582
Prenatal — Call 1-800-360-7654 or 202-479-6444

District of Columbia Local Plan Privacy Assistance Contacts
CareFirst BlueCross BlueShield (Washington, DC)
HIPAA Compliance & Privacy Office
840 First Street NE
Washington, DC 20065
Complaints:
1-410-308-8300
Customer Service:
202-484-1650

Florida

Blue Cross and Blue Shield of Florida
Blue Cross and Blue Shield of Florida
Federal Employee Program
P.O. Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227

Florida Care Management
Blue Cross and Blue Shield of Florida
PO Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Local Care Management Program

Florida Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Florida Inc.
Privacy Official
BCBSF Corporate Compliance Office
P.O. Box 44283
Jacksonville, FL 32203

Complaints:
1-888-574-2583
Customer Service:
1-800-333-2227


Georgia

BlueCross BlueShield of Georgia
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-282-2473
BlueCross BlueShield of Georgia

Georgia Care Management
BlueCross BlueShield of Georgia P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-282-2473


Georgia Local Plan Privacy Assistance Contacts
BlueCross BlueShield of Georgia
Privacy Office
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-282-2473

Hawaii

Hawaii Medical Service Association
818 Keeaumoku Street
Honolulu, HI 96814
Toll-Free:
1-800-966-6198


Hawaii Care Management
Hawaii Medical Service Association

818 Keeaumoku Street
Honolulu , HI 96814
Toll-Free: 1-800-966-6198

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-499-5036
Prenatal — Call 808-952-4454 in Oahu or 1-888-400-2776 from other islands

Hawaii Local Plan Privacy Assistance Contacts
Hawaii Medical Service Association
Government Programs, FEP
818 Keeaumoku Street
Honolulu, HI 96814
1-808-948-6281



Idaho

Blue Cross of Idaho Health Service
3000 East Pine Avenue
Meridian, ID 83642
Toll-Free: 1-800-627-6656

Regence BlueShield of Idaho
P.O. Box 30270
Salt Lake City, UT 84131-0270
Toll-Free: 1-800-732-1209

Idaho Care Management
Blue Cross of Idaho Health Service

3000 East Pine Avenue
Meridian , ID 83642
Toll-Free: 1-800-627-6655

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, and Heart Failure — Call 1-800-627-6655


Regence BlueShield of Idaho
1602 21st Avenue
Lewiston , ID 83501
Toll-Free: 1-800-732-1209

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure - Call 1-800-732-1209

Idaho Local Plan Privacy Assistance Contacts
Blue Cross of Idaho
Information Privacy Officer
P.O. Box 7408
Boise, ID 83707
1-208-387-6949

Regence BlueShield
of Idaho (Lewiston, ID)
P.O. Box 30270
Salt Lake City, UT 84130
1-503-375-4471

Regence BlueShield of Idaho
P.O. Box 30270
Salt Lake City, UT 84131-0270
Toll-Free: 1-800-732-1209

Illinois

Blue Cross and Blue Shield of Illinois
300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382

Illinois Care Management
Blue Cross and Blue Shield of Illinois
300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-670-6681 for more information about these programs.
Illinois Care Management

Illinois Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Illinois
Health Care Services Corporation Privacy Office
P.O. Box 804836
Chicago, IL 60680
1-800-607-7418


Indiana

Anthem Blue Cross and Blue Shield, Indiana
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520
Anthem Blue Cross and Blue Shield, Indiana

Indiana Care Management
Anthem Blue Cross and Blue Shield, Indiana
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Indiana Care Management

Indiana Local Plan Privacy Assistance Contacts
Anthem Blue Cross and Blue Shield, Indiana
Privacy Office
P.O. Box 105557
Atlanta, GA 30348-5557
1-800-382-5520

Iowa

Wellmark Blue Cross and Blue Shield of IA/SD
P.O. Box 9291
Des Moines, Iowa 50309-9291
Toll-Free: 1-800-532-1537

Iowa Care Management
Wellmark Blue Cross and Blue Shield of Iowa
1331 Grand Ave
PO Box 9232
Des Moines, IA 50306
Toll-Free: 1-800-532-1537

Local Care Management Programs available:
Disease Management - Diabetes, Cardiovascular (including Congestive Heart Failure), Chronic Obstructive Pulmonary Disease, Coronary Artery Disease and Asthma
Toll- Free 1-866-816-5264
Pregnancy care
Toll- Free 1-866-460-9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT

Iowa Local Plan Privacy Assistance Contacts
Wellmark Blue Cross and Blue Shield of Iowa
Privacy Office
Station 850
636 Grand Ave.
Des Moines, IA 50309
Toll Free: 1-877-610-6395


Kansas

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629
Toll-Free: 1-800-432-0379

Kansas Care Management
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka , KS 66629
Toll-Free: 1-800-432-0379

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-520-3137
Kansas Care Management

Kansas Local Plan Privacy Assistance Contacts
Blue Cross and Blue Shield of Kansas
Privacy Officer
P.O. Box 2218
Topeka, KS 66601
1-785-291-7309

Kentucky

Anthem Blue Cross and Blue Shield, Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967
Anthem Blue Cross and Blue Shield, Kentucky

Kentucky Care Management
Anthem Blue Cross and Blue Shield, Kentucky

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Kentucky Care Management

Kentucky Local Plan Privacy Assistance Contacts
Anthem Blue Cross and Blue Shield, Kentucky
Privacy Office
P.O. Box 105557
Atlanta, GA 30348-5557
1-800-456-3967