Should you need to contact a local Blue Cross and Blue Shield Plan about Customer Service matters, use the Index on the left or scroll down to find the Plan you are interested in. If you are a Service Benefit Plan member, you can also access Customer eService to send an electronic inquiry to the local Blue Cross and Blue Shield Plan.
A listing of the telephone number and address for that Plan.
Toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area.
Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters.
Also provided are links to the home pages of Blue Cross and Blue Shield Plans that are currently on the World Wide Web, that have special pages for Service Benefit Plan members.
Please note that your specific Customer Service number is located on the back of your Blue Cross and Blue Shield ID card.
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OVERSEAS
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Carefirst Blue Cross
Blue Shield |
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Mailroom Administrator
FEP Overseas Claims
P.O. Box 14112
Lexington, KY 40512-4112 |
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Toll-Free:
888.999.9862 |
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PUERTO RICO
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La Cruz Azul de
Puerto Rico |
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Carr. 1 Km 17.3
P.O. Box 366068
San Juan, PR 00936-6068 |
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1.888.272.9078 |
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ALABAMA
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| Blue Cross and Blue Shield of Alabama |
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450 Riverchase
Parkway East
Birmingham, AL 35244 |
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Toll-Free:
800.492.8872 |
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ALASKA
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| Blue Cross and Blue Shield of Alaska |
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7001 220th Street SW
Mountlake Terrace, WA 98043 |
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Toll-Free:
800.562.1011 |
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ARIZONA
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| Blue Cross and Blue Shield of Arizona |
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2444 West Las Palmaritas Drive
Phoenix, AZ 85021 |
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Toll-Free:
800.345.7562 |
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ARKANSAS
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| Arkansas Blue Cross and Blue Shield |
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601 South Gaines Street
Little Rock, AR 72201 |
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Toll-Free:
800.482.6655
(AR only)
Local:
501.378.2531 |
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CALIFORNIA
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| Anthem Blue Cross – California |
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P.O. Box 70000
Van Nuys, CA
91470-1000 |
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Toll-Free:
800.284.9093 |
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| Blue Shield of California |
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P.O. Box 272510
Chico, CA
95927-2510 |
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Toll-Free:
800.824.8839 |
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COLORADO
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| Anthem Blue Cross and Blue Shield, Colorado |
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P.O. Box 36310
Louisville, KY 40233-6310 |
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Toll-Free:
800.852.5957 |
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CONNECTICUT
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| Anthem Blue Cross and Blue Shield of Connecticut |
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P.O. Box 37790
Louisville, KY 40233-7790 |
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Toll-Free:
1.800.438.5356 |
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DELAWARE
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| Blue Cross and Blue Shield of Delaware |
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One Brandywine Gateway
Wilmington, DE 19899 |
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Toll-Free:
1.800.721.8005 |
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DISTRICT OF COLUMBIA
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CareFirst BlueCross BlueShield
(Washington, DC) |
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Mailroom Administrator
P.O. Box 14112
Lexington, KY 40512-4112 |
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Toll-Free:
800.848.9766
(only in plan
service area)
Local:
202.484.1650 |
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FLORIDA
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| Blue Cross and Blue Shield of Florida |
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532 Riverside Avenue
Jacksonville, FL 32231 |
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Toll-Free:
800.333.2227 |
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GEORGIA
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BlueCross BlueShield
of Georgia |
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P.O. Box 7037
Columbus, GA
31908-7037 |
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Toll-Free:
800.282.2473 |
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HAWAII
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| Hawaii Medical Service Association |
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818 Keeaumoku Street
Honolulu, HI 96814 |
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Toll-Free:
1.800.966.6198 |
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IDAHO
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Blue Cross of Idaho
Health Service |
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3000 East Pine Avenue
Meridian, ID 83642 |
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Toll-Free:
800.627.6656 |
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Regence BlueShield
of Idaho |
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P.O. Box 30270
Salt Lake City, UT 84131-0270 |
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Toll-Free:
800.732.1209 |
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ILLINOIS
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| Blue Cross and Blue Shield of Illinois |
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300 E. Randolph
Chicago, IL 60601 |
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Toll-Free:
800.972.8382 |
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INDIANA
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| Anthem Blue Cross and Blue Shield, Indiana |
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P.O. Box 37110,
Louisville, KY
40233-7110 |
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Toll-Free:
800.382.5520 |
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IOWA
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| Wellmark Blue Cross and Blue Shield of Iowa |
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636 Grand Avenue
Des Moines, IA 50309 |
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Toll-Free:
1.800.532.1537 |
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KANSAS
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| Blue Cross and Blue Shield of Kansas |
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1133 SW Topeka Blvd.
Topeka, KS 66629 |
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Toll-Free:
800.432.0379 |
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KENTUCKY
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| Anthem Blue Cross and Blue Shield, Kentucky |
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P.O. Box 37780
Louisville, KY
40233-7780 |
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Toll-Free:
800.456.3967 |
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LOUISIANA
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| Blue Cross and Blue Shield of Louisiana |
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5525 Reitz Avenue
Baton Rouge, LA 70809 |
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Toll-Free:
800.272.3029 |
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MAINE
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| Anthem Blue Cross and Blue Shield of Maine |
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P.O. Box 37980
Louisville, KY 40233-7980 |
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Toll-Free:
800.722.0203 |
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MARYLAND
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| CareFirst BlueCross BlueShield (Maryland) |
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Mailroom Administrator
P.O. Box 14111
Lexington, KY 40512-4111 |
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Toll-Free:
800.638.6756 |
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MASSACHUSETTS
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| Blue Cross and Blue Shield of Massachusetts |
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401 Park Drive Landmark Center
Boston, MA 02115 |
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Toll-Free:
800.433.7766 |
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MICHIGAN
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| Blue Cross and Blue Shield of Michigan |
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600 Lafayette East
Detroit, MI 48226 |
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Toll-Free:
800.482.3600 |
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MINNESOTA
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| Blue Cross and Blue Shield of Minnesota |
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3535 Blue Cross Road
St. Paul, MN 55122 |
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Toll-Free:
800.859.2128 |
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MISSISSIPPI
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| Blue Cross and Blue Shield of Mississippi |
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3545 Lakeland Drive
Jackson, MS 39208 |
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Toll-Free:
800.932.7724 |
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MISSOURI
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| Blue Cross and Blue Shield of Kansas City |
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2301 Main
Kansas City, MO 64108 |
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Local:
816.395.2500 |
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| Blue Cross and Blue Shield of Missouri — Wellpoint |
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1831 Chestnut Street
St. Louis, MO 63103 |
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Toll-Free:
800.392.8043
Local:
314.923.4404 |
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MONTANA
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| Blue Cross and Blue Shield of Montana |
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3360 10th Avenue South
Great Falls, MT 59405 |
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Toll-Free:
800.634.3569 |
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NEBRASKA
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| Blue Cross and Blue Shield of Nebraska |
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7261 Mercy Road
Omaha, NE 68180 |
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Toll-Free:
800.223.5584 |
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NEVADA
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| Anthem Blue Cross and Blue Shield Nevada |
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P.O. Box 36400
Louisville, KY 40233-6400 |
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Toll-Free:
800.852.5957 |
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NEW HAMPSHIRE
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Anthem Blue Cross and Blue Shield —
New Hampshire |
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P.O. Box 36500
Louisville, KY 40233-6500 |
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Toll-Free:
800.852.3316 |
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NEW JERSEY
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| Horizon Blue Cross Blue Shield of New Jersey |
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3 Penn Plaza East
Newark, NJ 07105 |
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Toll-Free:
800.624.5078 |
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NEW MEXICO
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| New Mexico Blue Cross and Blue Shield |
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12800 Indian School Road NE
Albuquerque, NM 87112 |
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Toll-Free:
800.245.1609 |
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NEW YORK
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Excellus Blue Cross and Blue Shield —
Central New York, Syracuse |
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344 South Warren St.
Syracuse, NY 13202 |
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Toll-Free:
1.800.252.2209 |
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Excellus Blue Cross and Blue Shield —
Utica-Watertown |
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12 Rhoads Drive
Utica, NY 13502 |
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Toll-Free:
800.252.2209 |
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Excellus Blue Cross and Blue Shield —
Rochester |
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165 Court Street
Rochester, NY 14647 |
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Toll-Free:
800.584.6617 |
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| Blue Cross and Blue Shield of Western New York, Buffalo |
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1901 Main Street
Buffalo, NY 14240 |
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Toll-Free:
800.234.6008
Local:
716.884.5082 |
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| Blue Shield of Northeastern New York, Albany |
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Call the Buffalo,
NY Plan |
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| Empire BlueCross BlueShield |
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P.O. Box 3876
Church Street, Station
New York, NY
10008-3876 |
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Toll-Free:
800.522.5566 |
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NORTH CAROLINA
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| Blue Cross and Blue Shield of North Carolina |
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5901 Chapel Hill Road
Durham, NC 27707 |
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Toll-Free:
800.222.4739 |
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NORTH DAKOTA
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| Blue Cross and Blue Shield of North Dakota |
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4510 13th Avenue SW
Fargo, ND 58121 |
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Toll-Free:
800.548.4026 |
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OHIO
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| Anthem Blue Cross and Blue Shield, Ohio |
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P.O. Box 37180
Louisville, KY
40233-7180 |
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Toll-Free:
800.451.7602 |
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OKLAHOMA
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| Blue Cross and Blue Shield of Oklahoma |
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1215 South Boulder
Tulsa, OK 74102 |
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Toll-Free:
800.722.3130
Local:
918.560.2004 |
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OREGON
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| Regence BlueCross BlueShield of Oregon |
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P.O. Box 1269
Portland, OR 97207-1269 |
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Toll-Free:
800.962.2731 |
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PENNSYLVANIA
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| Blue Cross of Northeastern Pennsylvania |
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70 North Main Street
Wilkes-Barre, PA 18711 |
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Toll-Free:
1.800.618.3337 |
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| Capital Blue Cross |
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2500 Elmerton Avenue
Harrisburg, PA 17110 |
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Toll-Free:
800.344.5446 |
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| Highmark Blue Shield |
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1800 Center Street
Camp Hill, PA 17089 |
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Toll-Free:
800.779.6945 (Professional)
Toll free:
800.556.1720 (Institutional) |
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| Independence Blue Cross |
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1901 Market Street
Philadelphia, PA 19103 |
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Local:
215.241.4400 |
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RHODE ISLAND
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| Blue Cross and Blue Shield of Rhode Island |
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444 Westminster Street
Providence, RI 02903 |
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Toll-Free:
800.377.4418 |
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SOUTH CAROLINA
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| Blue Cross Blue Shield of South Carolina |
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4101 Percival Road
Columbia, SC 29229 |
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Toll-Free:
800.444.0025 |
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SOUTH DAKOTA
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| Wellmark Blue Cross Blue Shield of South Dakota |
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1601 West Madison St.
Sioux Falls, SD 57104 |
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Toll-Free:
800.532.1537 (Hosp. Services)
888.800.1359 (Phys. Services) |
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TENNESSEE
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| Blue Cross and Blue Shield of Tennessee |
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801 Pine Street
Chattanooga, TN 37402 |
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Toll-Free:
800.572.1003
Local:
423.755.5707 |
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TEXAS
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| Blue Cross and Blue Shield of Texas |
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P.O. Box 660044
Dallas, TX 75266-0044 |
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Toll-Free:
800.442.4607 |
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UTAH
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| Regence BlueCross BlueShield of Utah |
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P.O. Box 30270
Salt Lake City, UT 84131-0603 |
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Toll-Free:
800.421.4498 |
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VERMONT
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| Blue Cross and Blue Shield of Vermont |
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445 Industrial Lane
Montpelier, VT 05601 |
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Toll-Free:
800.328.0365 |
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VIRGINIA
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| Anthem Blue Cross and Blue Shield — Virginia |
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Federal Employee Program
P.O. Box 27401
Mail drop VAH4A
Richmond, VA 23279 |
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Toll-Free:
800.552.6989 |
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WASHINGTON
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| Premera Blue Cross |
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7001 220th Street SW
Mountlake Terrace, WA 98043 |
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Toll-Free:
800.562.1011 |
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| Regence BlueShield |
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P.O. Box 21709
Seattle, WA 98111-3709 |
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Toll-Free:
800.552.0733 |
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WEST VIRGINIA
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| Mountain State Blue Cross and Blue Shield |
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700 Market Square
Parkersburg, WV 26102 |
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Toll-Free:
800.535.5266 |
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WISCONSIN
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| Blue Cross and Blue Shield of Wisconsin |
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P.O. Box 34210
Louisville, KY
40232-4210 |
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Toll-Free:
800.242.9635 |
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WYOMING
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| Blue Cross and Blue Shield of Wyoming |
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4000 House Avenue
Cheyenne, WY 82001 |
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Local:
307.634.1393 |
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