Overseas

Worldwide Assistance Center — Available 24 hours a day, 365 days a year

Call the Center toll free at 1-800-699-4337.

Call 804-673-1678 collect from outside the United States and Puerto Rico

CareFirst BlueCross BlueShield (for Benefits or Claims Questions), you can call toll free at 1-888-999-9862, using the appropriate AT&T overseas calling code

Mailing Address for Claims:
Mailroom Administrator
FEP Overseas Claims
P.O. Box 14113
Lexington, KY 40512-4113

Prescription Drug

Customer Care Representatives are available at 1-800-624-5060 Monday through Friday, 8 am to 9 pm, and Saturday from 8 am to 6 pm Eastern Time. To access TDD service for hearing-impaired members, call 1-800-624-5077

Mailing Address is:
Blue Cross and Blue Shield
Service Benefit Plan
Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057

Page last updated: January 03, 2012