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Customer Service

Local Blue Cross Blue Shield Plan

ALABAMA

Blue Cross and Blue Shield of Alabama
450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872

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ALASKA

Blue Cross and Blue Shield of Alaska
Appeals: P.O. Box 91058, Seattle, WA 98111
Claims and Correspondence: P.O. Box 240489, Anchorage, AK 99524
Toll-Free: 1-800-562-1011
Blue Cross Blue Shield of Alaska

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ARIZONA

Blue Cross and Blue Shield of Arizona
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-800-345-7562

Claims
Blue Cross and Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Mental Health and Substance Abuse Line
Toll-Free: 1-888-883-4451

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ARKANSAS

Arkansas Blue Cross and Blue Shield
601 South Gaines Street
Little Rock, AR 72201
Toll-Free: 1-800-482-6655
(AR only) Local: 501-378-2531

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CALIFORNIA

Anthem Blue Cross — California
P.O. Box 70000
Van Nuys, CA 91470-1000
Toll-Free: 1-800-284-9093
Anthem Blue Cross — California

Blue Shield of California
P.O. Box 272510
Chico, CA
95927-2510
Toll-Free: 1-800-824-8839

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COLORADO

Anthem Blue Cross and Blue Shield, Colorado
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957
Anthem Blue Cross and Blue Shield, Colorado

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CONNECTICUT

Anthem Blue Cross and Blue Shield of Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356
Anthem Blue Cross and Blue Shield of Connecticut

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DELAWARE

Highmark Delaware Blue Cross Blue Shield
P.O. Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005

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DISTRICT OF COLUMBIA

CareFirst BlueCross BlueShield
(Washington, DC)

Claims
Mailroom Administrator
P.O. Box 14113
Lexington, KY 40512-4113

Correspondence
Mailroom Administrator
P.O. Box 14112
Lexington, KY 40512-4112

Toll-Free: 1-800-848-9766
(only in plan service area)
Local: 202-484-1650
(8 A.M. – 5 P.M.)

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FLORIDA

Blue Cross and Blue Shield of Florida
Blue Cross and Blue Shield of Florida
Federal Employee Program
P.O. Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227

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GEORGIA

BlueCross BlueShield of Georgia
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-282-2473
BlueCross BlueShield of Georgia

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HAWAII

Hawaii Medical Service Association
818 Keeaumoku Street
Honolulu, HI 96814
Toll-Free:
1-800-966-6198

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IDAHO

Blue Cross of Idaho Health Service
3000 East Pine Avenue
Meridian, ID 83642
Toll-Free: 1-800-627-6656

Regence BlueShield of Idaho
P.O. Box 30270
Salt Lake City, UT 84131-0270
Toll-Free: 1-800-732-1209

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ILLINOIS

Blue Cross and Blue Shield of Illinois
300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382

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INDIANA

Anthem Blue Cross and Blue Shield, Indiana
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520
Anthem Blue Cross and Blue Shield, Indiana

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IOWA

Wellmark Blue Cross Blue Shield of IA/SD
P.O. Box 9291
Des Moines, Iowa 50306-9291
Toll-Free: 1-800-532-1537 

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KANSAS

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629
Toll-Free: 1-800-432-0379

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KENTUCKY

Anthem Blue Cross and Blue Shield, Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967
Anthem Blue Cross and Blue Shield, Kentucky

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LOUISIANA

Blue Cross and Blue Shield of Louisiana
5525 Reitz Avenue
Baton Rouge, LA 70809
Toll-Free: 1-800-272-3029

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MAINE

Anthem Blue Cross and Blue Shield of Maine
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-722-0203
Anthem Blue Cross and Blue Shield of Maine

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MARYLAND

CareFirst BlueCross BlueShield (Maryland)

Claims
Mailroom Administrator
P.O. Box 14113
Lexington, KY 40512-4113

Correspondence
Mailroom Administrator
P.O. Box 14111
Lexington, KY 40512-4111

Toll-Free: 1-800-638-6756
(8 A.M. – 5 P.M.)

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MASSACHUSETTS

Blue Cross and Blue Shield of Massachusetts
401 Park Drive Landmark Center
Boston, MA 02115
Toll-Free: 1-800-433-7766

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MICHIGAN

Blue Cross and Blue Shield of Michigan
600 Lafayette East
Detroit, MI 48226
Toll-Free: 1-800-482-3600

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MINNESOTA

Blue Cross and Blue Shield of Minnesota
3535 Blue Cross Road
St. Paul, MN 55122
Toll-Free: 1-800-859-2128

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MISSISSIPPI

Blue Cross and Blue Shield of Mississippi
3545 Lakeland Drive
Jackson, MS 39208
Toll-Free: 1-800-932-7724

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MISSOURI

Blue Cross and Blue Shield of Kansas City
2301 Main
Kansas City, MO 64108
Local: 816-395-2500

Blue Cross and Blue Shield of Missouri — Wellpoint
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-392-8043
Local: 314-923-4404
Blue Cross and Blue Shield of Missouri

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MONTANA

Blue Cross and Blue Shield of Montana
PO Box 7982
Helena, MT 59604
Toll-Free: 1-800-634-3569

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NEBRASKA

Blue Cross and Blue Shield of Nebraska

Office
1919 Aksarben Drive
Omaha, NE 68180
Toll-Free: 1-800-223-5584

Correspondence
P.O. Box 2478
Omaha, NE 68180

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NEVADA

Anthem Blue Cross and Blue Shield Nevada
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-727-4060
Anthem Blue Cross and Blue Shield Nevada

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NEW HAMPSHIRE

Anthem Blue Cross and Blue Shield — New Hampshire
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-3316
Anthem Blue Cross and Blue Shield — New Hampshire

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NEW JERSEY

Horizon Blue Cross Blue Shield of New Jersey
3 Penn Plaza East
Newark, NJ 07105
Toll-Free: 1-800-624-5078

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NEW MEXICO

New Mexico Blue Cross and Blue Shield
P.O. BOX 27630
Albuquerque, NM 87125-7630
Toll-Free: 1-800-245-1609

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NEW YORK

Excellus Blue Cross and Blue Shield — Central New York, Syracuse
333 Butternut Drive
Syracuse NY 13214
Toll-Free: 1-800-252-2209

Excellus Blue Cross and Blue Shield — Utica-Watertown
12 Rhoads Drive
Utica, NY 13502
Toll-Free: 1-800-252-2209

Excellus Blue Cross and Blue Shield — Rochester
165 Court Street
Rochester, NY 14647
Toll-Free: 1-800-584-6617

Blue Cross and Blue Shield of Western New York
257 West Genesee Street
Buffalo, NY 14202
Toll-Free: 1-800-234-6008
Local: 716-884-5082

Blue Shield of Northeastern New York, Albany
Call the Buffalo, NY Plan

Empire BlueCross BlueShield
P.O. Box 3876
Church Street, Station
New York, NY 10008-3876
Toll-Free: 1-800-522-5566
Empire BlueCross BlueShield

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NORTH CAROLINA

Blue Cross and Blue Shield of North Carolina
5901 Chapel Hill Road
Durham, NC 27707
Toll-Free: 1-800-222-4739
Blue Cross Blue Shield of North Carolina

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NORTH DAKOTA

Blue Cross and Blue Shield of North Dakota
4510 13th Avenue SW
Fargo, ND 58121
Toll-Free: 1-800-548-4026

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OHIO

Anthem Blue Cross and Blue Shield, Ohio
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-451-7602
Anthem Blue Cross and Blue Shield, Ohio

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OKLAHOMA

Blue Cross and Blue Shield of Oklahoma
1215 South Boulder
Tulsa, OK 74102
Toll-Free: 1-800-722-3130

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OREGON

Regence BlueCross BlueShield of Oregon
P.O. Box 2668
Seattle, WA 98111-2668
Toll-Free: 1-800-962-2731

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PENNSYLVANIA

Blue Cross of Northeastern Pennsylvania
70 North Main Street
Wilkes-Barre, PA 18711
Toll-Free: 1-800-618-3337

Capital Blue Cross
2500 Elmerton Avenue
Harrisburg, PA 17110
Toll-Free: 1-800-344-5446

Highmark Blue Shield
1800 Center Street
Camp Hill, PA 17089
Toll-Free: 1-800-779-6945 (Professional)
Toll free: 1-800-556-1720 (Institutional)

FEP Customer Service
P.O. Box 890035
Camp Hill, PA 17089-0035

FEP Claims
P.O. Box 890062
Camp Hill, PA 17089-0062

Independence Blue Cross
1901 Market Street
Attention: FEP SG - 7
Philadelphia, PA 19103
Local: 215-241-4400

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PUERTO RICO

Triple-S Salud, Inc.
Blue Cross Blue Shield of Puerto Rico
P.O. Box 363628
San Juan, PR 00936-3688
1-800-981-3241

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RHODE ISLAND

Blue Cross and Blue Shield of Rhode Island
500 Exchange Street
Providence, RI 02903
Toll-Free: 1-800-377-4418

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SOUTH CAROLINA

Blue Cross Blue Shield of South Carolina
4101 Percival Road
Columbia, SC 29229
Toll-Free: 1-800-444-0025

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SOUTH DAKOTA

Wellmark Blue Cross Blue Shield of IA/SD
P.O. Box 9291
Des Moines, Iowa 50306-9291
Toll-Free: 1-800-532-1537

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TENNESSEE

Blue Cross and Blue Shield of Tennessee
1 Cameron Hill Circle
Chattanooga, TN 37402
Toll-Free: 1-800-572-1003
Local: 423-535-5707

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TEXAS

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044
Toll-Free: 1-800-442-4607

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UTAH

Regence BlueCross BlueShield of Utah

Correspondence:
P.O. BOX 30270
Salt Lake City, UT 84130- 0270

Claims:
P.O. BOX 30272
Salt Lake City, UT 84130-0272 

Toll-Free: 1-800-421-4498

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VERMONT

Blue Cross and Blue Shield of Vermont

Office
445 Industrial Lane
Montpelier, VT 05601
Toll-Free: 1-800-328-0365

Correspondence
P.O. Box 186
Montpelier, VT 05601

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VIRGINIA

Anthem Blue Cross and Blue Shield — Virginia
Federal Employee Program
P.O. Box 105557
Atlanta, GA 30348-5557 
Toll-Free: 1-800-552-6989
Anthem Blue Cross and Blue Shield — Virginia

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WASHINGTON

For detailed information about the correct contact for claims and correspondence, click here

Premera Blue Cross
Appeals: P.O. Box 91058, Seattle, WA 98111
Claims and Correspondence: PO Box 33932, Seattle, WA 98133
Toll-Free: 1-800-562-1011
Blue Cross of Washington

Regence BlueShield
P.O. Box 21709
Seattle, WA 98111-3709
Toll-Free: 1-800-552-0733

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WEST VIRGINIA

FEP Customer Serivce
P.O. Box 1948
Parkersburg, WV 26102

FEP Claims
P.O. Box 7026
Wheeling, WV 26003

Highmark Blue Cross Blue Shield West Virginia
614 Market Street
Parkersburg, WV 26101
800-535-5266

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WISCONSIN

Blue Cross and Blue Shield of Wisconsin
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-242-9635
Blue Cross and Blue Shield of Wisconsin

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WYOMING

Blue Cross and Blue Shield of Wyoming
4000 House Avenue
Cheyenne, WY 82001
Local: 307-634-1393

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OVERSEAS

Carefirst Blue Cross Blue Shield
Mailroom Administrator
FEP Overseas Claims
P.O. Box 14113
Lexington, KY 40512-4113
Toll-Free: 1-888-999-9862

Please mail medical claims to:

Federal Employee Program Overseas Claims
P.O. Box 261570
Miami, FL 33126

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Page last updated: April 29, 2014

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