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Customer Service

Local Blue Cross Blue Shield Plan

ALABAMA

Blue Cross and Blue Shield of Alabama
450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872

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ALASKA

Blue Cross and Blue Shield of Alaska
Appeals: P.O. Box 91058, Seattle, WA 98111
Claims and Correspondence: P.O. Box 240489, Anchorage, AK 99524
Toll-Free: 1-800-562-1011
Blue Cross Blue Shield of Alaska

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ARIZONA

Blue Cross and Blue Shield of Arizona
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-800-345-7562

Claims
Blue Cross and Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Mental Health and Substance Abuse Line
Toll-Free: 1-888-883-4451

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ARKANSAS

Arkansas Blue Cross and Blue Shield
601 South Gaines Street
Little Rock, AR 72201
Toll-Free: 1-800-482-6655
(AR only) Local: 501-378-2531

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CALIFORNIA

Anthem Blue Cross — California
P.O. Box 70000
Van Nuys, CA 91470-1000
Toll-Free: 1-800-284-9093
Anthem Blue Cross — California

Blue Shield of California
P.O. Box 272510
Chico, CA
95927-2510
Toll-Free: 1-800-824-8839

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COLORADO

Anthem Blue Cross and Blue Shield, Colorado
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957
Anthem Blue Cross and Blue Shield, Colorado

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CONNECTICUT

Anthem Blue Cross and Blue Shield of Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356
Anthem Blue Cross and Blue Shield of Connecticut

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DELAWARE

Highmark Delaware Blue Cross Blue Shield
P.O. Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005

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DISTRICT OF COLUMBIA

CareFirst BlueCross BlueShield
(Washington, DC)

Claims
Mailroom Administrator
P.O. Box 14113
Lexington, KY 40512-4113

Correspondence
Mailroom Administrator
P.O. Box 14112
Lexington, KY 40512-4112

Toll-Free: 1-800-848-9766
(only in plan service area)
Local: 202-484-1650
(8 A.M. – 5 P.M.)

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FLORIDA

Blue Cross and Blue Shield of Florida
Blue Cross and Blue Shield of Florida
Federal Employee Program
P.O. Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227

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GEORGIA

BlueCross BlueShield of Georgia
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-282-2473
BlueCross BlueShield of Georgia

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HAWAII

Hawaii Medical Service Association
818 Keeaumoku Street
Honolulu, HI 96814
Toll-Free:
1-800-966-6198

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IDAHO

Blue Cross of Idaho Health Service
3000 East Pine Avenue
Meridian, ID 83642
Toll-Free: 1-800-627-6656

Regence BlueShield of Idaho
P.O. Box 30270
Salt Lake City, UT 84131-0270
Toll-Free: 1-800-732-1209

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ILLINOIS

Blue Cross and Blue Shield of Illinois
300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382

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INDIANA

Anthem Blue Cross and Blue Shield, Indiana
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520
Anthem Blue Cross and Blue Shield, Indiana

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IOWA

Wellmark Blue Cross Blue Shield of IA/SD
P.O. Box 9291
Des Moines, Iowa 50306-9291
Toll-Free: 1-800-532-1537 

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KANSAS

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629
Toll-Free: 1-800-432-0379

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KENTUCKY

Anthem Blue Cross and Blue Shield, Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967
Anthem Blue Cross and Blue Shield, Kentucky

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LOUISIANA

Blue Cross and Blue Shield of Louisiana
5525 Reitz Avenue
Baton Rouge, LA 70809
Toll-Free: 1-800-272-3029

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MAINE

Anthem Blue Cross and Blue Shield of Maine
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-722-0203
Anthem Blue Cross and Blue Shield of Maine

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MARYLAND

CareFirst BlueCross BlueShield (Maryland)

Claims
Mailroom Administrator
P.O. Box 14113
Lexington, KY 40512-4113

Correspondence
Mailroom Administrator
P.O. Box 14111
Lexington, KY 40512-4111

Toll-Free: 1-800-638-6756
(8 A.M. – 5 P.M.)

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MASSACHUSETTS

Blue Cross and Blue Shield of Massachusetts
401 Park Drive Landmark Center
Boston, MA 02115
Toll-Free: 1-800-433-7766

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MICHIGAN

Blue Cross and Blue Shield of Michigan
600 Lafayette East
Detroit, MI 48226
Toll-Free: 1-800-482-3600

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MINNESOTA

Blue Cross and Blue Shield of Minnesota
3535 Blue Cross Road
St. Paul, MN 55122
Toll-Free: 1-800-859-2128

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MISSISSIPPI

Blue Cross and Blue Shield of Mississippi
3545 Lakeland Drive
Jackson, MS 39208
Toll-Free: 1-800-932-7724

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MISSOURI

Blue Cross and Blue Shield of Kansas City
2301 Main
Kansas City, MO 64108
Local: 816-395-2500

Blue Cross and Blue Shield of Missouri — Wellpoint
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-392-8043
Local: 314-923-4404
Blue Cross and Blue Shield of Missouri

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MONTANA

Blue Cross and Blue Shield of Montana
PO Box 7982
Helena, MT 59604
Toll-Free: 1-800-634-3569

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NEBRASKA

Blue Cross and Blue Shield of Nebraska

Office
1919 Aksarben Drive
Omaha, NE 68180
Toll-Free: 1-800-223-5584

Correspondence
P.O. Box 2478
Omaha, NE 68180

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NEVADA

Anthem Blue Cross and Blue Shield Nevada
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-727-4060
Anthem Blue Cross and Blue Shield Nevada

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NEW HAMPSHIRE

Anthem Blue Cross and Blue Shield — New Hampshire
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-3316
Anthem Blue Cross and Blue Shield — New Hampshire

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NEW JERSEY

Horizon Blue Cross Blue Shield of New Jersey
3 Penn Plaza East
Newark, NJ 07105
Toll-Free: 1-800-624-5078

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NEW MEXICO

New Mexico Blue Cross and Blue Shield
P.O. BOX 27630
Albuquerque, NM 87125-7630
Toll-Free: 1-800-245-1609

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NEW YORK

Excellus Blue Cross and Blue Shield — Central New York, Syracuse
333 Butternut Drive
Syracuse NY 13214
Toll-Free: 1-800-252-2209

Excellus Blue Cross and Blue Shield — Utica-Watertown
12 Rhoads Drive
Utica, NY 13502
Toll-Free: 1-800-252-2209

Excellus Blue Cross and Blue Shield — Rochester
165 Court Street
Rochester, NY 14647
Toll-Free: 1-800-584-6617

Blue Cross and Blue Shield of Western New York
257 West Genesee Street
Buffalo, NY 14202
Toll-Free: 1-800-234-6008
Local: 716-884-5082

Blue Shield of Northeastern New York, Albany
Call the Buffalo, NY Plan

Empire BlueCross BlueShield
P.O. Box 3876
Church Street, Station
New York, NY 10008-3876
Toll-Free: 1-800-522-5566
Empire BlueCross BlueShield

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NORTH CAROLINA

Blue Cross and Blue Shield of North Carolina
5901 Chapel Hill Road
Durham, NC 27707
Toll-Free: 1-800-222-4739
Blue Cross Blue Shield of North Carolina

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NORTH DAKOTA

Blue Cross and Blue Shield of North Dakota
4510 13th Avenue SW
Fargo, ND 58121
Toll-Free: 1-800-548-4026

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OHIO

Anthem Blue Cross and Blue Shield, Ohio
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-451-7602
Anthem Blue Cross and Blue Shield, Ohio

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OKLAHOMA

Blue Cross and Blue Shield of Oklahoma
1215 South Boulder
Tulsa, OK 74102
Toll-Free: 1-800-722-3130

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OREGON

Regence BlueCross BlueShield of Oregon
P.O. Box 2668
Seattle, WA 98111-2668
Toll-Free: 1-800-962-2731

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PENNSYLVANIA

Blue Cross of Northeastern Pennsylvania
70 North Main Street
Wilkes-Barre, PA 18711
Toll-Free: 1-800-618-3337

Capital Blue Cross
2500 Elmerton Avenue
Harrisburg, PA 17110
Toll-Free: 1-800-344-5446

Highmark Blue Shield
1800 Center Street
Camp Hill, PA 17089
Toll-Free: 1-800-779-6945 (Professional)
Toll free: 1-800-556-1720 (Institutional)

Independence Blue Cross
1901 Market Street
Attention: FEP SG - 7
Philadelphia, PA 19103
Local: 215-241-4400

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PUERTO RICO

Triple-S Salud, Inc.
Blue Cross Blue Shield of Puerto Rico
P.O. Box 363628
San Juan, PR 00936-3688
1-800-981-3241

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RHODE ISLAND

Blue Cross and Blue Shield of Rhode Island
500 Exchange Street
Providence, RI 02903
Toll-Free: 1-800-377-4418

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SOUTH CAROLINA

Blue Cross Blue Shield of South Carolina
4101 Percival Road
Columbia, SC 29229
Toll-Free: 1-800-444-0025

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SOUTH DAKOTA

Wellmark Blue Cross Blue Shield of IA/SD
P.O. Box 9291
Des Moines, Iowa 50306-9291
Toll-Free: 1-800-532-1537

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TENNESSEE

Blue Cross and Blue Shield of Tennessee
1 Cameron Hill Circle
Chattanooga, TN 37402
Toll-Free: 1-800-572-1003
Local: 423-535-5707

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TEXAS

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044
Toll-Free: 1-800-442-4607

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UTAH

Regence BlueCross BlueShield of Utah

Correspondence:
P.O. BOX 30270
Salt Lake City, UT 84130- 0270

Claims:
P.O. BOX 30272
Salt Lake City, UT 84130-0272 

Toll-Free: 1-800-421-4498

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VERMONT

Blue Cross and Blue Shield of Vermont

Office
445 Industrial Lane
Montpelier, VT 05601
Toll-Free: 1-800-328-0365

Correspondence
P.O. Box 186
Montpelier, VT 05601

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VIRGINIA

Anthem Blue Cross and Blue Shield — Virginia
Federal Employee Program
P.O. Box 105557
Atlanta, GA 30348-5557 
Toll-Free: 1-800-552-6989
Anthem Blue Cross and Blue Shield — Virginia

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WASHINGTON

For detailed information about the correct contact for claims and correspondence, click here

Premera Blue Cross
Appeals: P.O. Box 91058, Seattle, WA 98111
Claims and Correspondence: PO Box 33932, Seattle, WA 98133
Toll-Free: 1-800-562-1011
Blue Cross of Washington

Regence BlueShield
P.O. Box 21709
Seattle, WA 98111-3709
Toll-Free: 1-800-552-0733

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WEST VIRGINIA

Highmark Blue Cross Blue Shield West Virginia
614 Market Street
Parkersburg, WV 26101
800-535-5266

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WISCONSIN

Blue Cross and Blue Shield of Wisconsin
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-242-9635
Blue Cross and Blue Shield of Wisconsin

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WYOMING

Blue Cross and Blue Shield of Wyoming
4000 House Avenue
Cheyenne, WY 82001
Local: 307-634-1393

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OVERSEAS

Carefirst Blue Cross Blue Shield
Mailroom Administrator
FEP Overseas Claims
P.O. Box 14113
Lexington, KY 40512-4113
Toll-Free: 1-888-999-9862

Please mail medical claims to:

Federal Employee Program Overseas Claims
P.O. Box 261570
Miami, FL 33126

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Page last updated: February 26, 2014

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