Care Management
In This Section You Will Find:
A listing of the telephone number and address for each Plan for Local Care Management Programs.
Toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area.
Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters.
Also provided are links to web pages of Blue Cross and Blue Shield Plans, that have special pages for Service Benefit Plan members.
If a Plan has local Care Management Programs available, the programs are listed along with the telephone number to use to get more information about the programs and/or a web site link for more information.
Please note that your specific Customer Service number is located on the back of your Blue Cross and Blue Shield ID card.
You can jump to a particular state by using the drop down menu below:
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Blue Cross and Blue Shield of Alabama
450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-896-2724
Prenatal care — Call 1-800-222-4379
Blue Cross and Blue Shield of Alaska
7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 1-800-562-1011
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Chronic Heart Failure
— Call 1-888-342-2745
Blue Cross and Blue Shield of Arizona
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-866-422-2729
HealthyBlue Disease Management
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Arkansas Blue Cross and Blue Shield
601 South Gaines Street
Little Rock , AR 72201
Toll-Free: 1-800-482-6655
(AR only)
Local:
501-378-2531
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Coronary Artery Disease, Congestive
Heart Failure - Call 1-877-978-4119
Prenatal - Call 1-800-225-1891
Diabetes - 1-800-225-1891
Anthem Blue Cross — California
21555 Oxnard Street
Woodland Hills, CA 91367
Toll-Free: 1-800-284-9093
Local Care Management Programs available:
Asthma, Diabetes, CHF, Chronic Obstructive Pulmonary Disease (COPD), Coronary Artery Disease (CAD), Prenatal Care — Call 1-800-522-5560
Anthem Blue Cross and Blue Shield, Colorado
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Anthem Blue Cross and Blue Shield of Connecticut
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Blue Cross and Blue Shield of Delaware
PO Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Baby Benefits and Accordant Health Services - Call 1-800-721-8005
CareFirst BlueCross BlueShield (Washington, DC)
840 First Street NE
Washington, DC 20065
Toll-Free: 1-800-783-4582
(only in plan service area)
Local:
202-484-1650
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 800-783-4582
Prenatal — Call 1-800-360-7654 or 202-479-6444
Blue Cross and Blue Shield of Florida
PO Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
BlueCross BlueShield of Georgia
2357 Warm Springs Road
Columbus, GA 31908
Toll-Free: 1-800-282-2473
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Hawaii Medical Service Association
818 Keeaumoku Street
Honolulu , HI 96814
Toll-Free: 1-800-966-6198
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-499-5036
Prenatal — Call 808-952-4454 in Oahu or 1-888-400-2776 from other islands
Blue Cross of Idaho Health Service
3000 East Pine Avenue
Meridian , ID 83642
Toll-Free: 1-800-627-6655
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, and Heart Failure — Call 1-800-627-6655
Regence BlueShield of Idaho
1602 21st Avenue
Lewiston , ID 83501
Toll-Free: 1-800-732-1209
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure - Call 1-800-732-1209
Blue Cross and Blue Shield of Illinois
300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-670-6681 for more information about these programs.
Anthem Blue Cross and Blue Shield, Indiana
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Wellmark Blue Cross and Blue Shield of Iowa
1331 Grand Ave
PO Box 9232
Des Moines, IA 50306
Toll-Free: 1-800-532-1537
Local Care Management Programs available:
Disease Management - Diabetes, Cardiovascular (including Congestive Heart Failure), Chronic Obstructive Pulmonary Disease, Coronary Artery Disease and Asthma
Toll- Free 1-866-816-5264
Pregnancy care
Toll- Free 1-866-460-9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka , KS 66629
Toll-Free: 1-800-432-0379
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-520-3137
Anthem Blue Cross and Blue Shield, Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Blue Cross and Blue Shield of Louisiana
5525 Reitz Avenue
Baton Rouge , LA 70809
Toll-Free: 1-800-272-3029
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-317-2299
Anthem Blue Cross and Blue Shield of Maine
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-722-0203
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
CareFirst BlueCross BlueShield ( Maryland)
10455 Mill Run Circle
Owings Mills, MD 21117
Toll-Free: 1-800-638-6756
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-783-4582
Blue Cross and Blue Shield of Massachusetts
401 Park Drive Landmark Center
Boston, MA 02115
Toll-Free: 1-800-433-7766
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 617-246-5491
ask for Donna Turransky
Blue Cross and Blue Shield of Michigan
600 Lafayette East
Detroit, MI 48226
Toll-Free: 1-800-482-3600
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-588-9116
Blue Cross and Blue Shield of Minnesota 3535 Blue Cross Road
St. Paul, MN 55122
Toll-Free: 1-800-859-2128
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Depression — Call 1-800-859-2128
Blue Cross and Blue Shield of Mississippi
3545 Lakeland Drive
Jackson , MS 39208
Toll-Free: 1-800-932-7724
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of Kansas City
2301 Main
Kansas City, MO 64108
Local: 816-395-2500
Local Care Management Programs available:
Healthy Companion Program - Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
816-395-2076
Toll-Free 1-866-859-3813
Blue Cross and Blue Shield of Missouri — Wellpoint
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-392-8043
Local: 314-923-4404
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-866-387-8872
Blue Cross and Blue Shield of Montana
3360 10th Avenue South
Great Falls, MT 59405
Toll-Free: 1-800-634-3569
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Depression
Blue Cross and Blue Shield of Nebraska
7261 Mercy Road
Omaha , NE 68180
Toll-Free: 1-800-223-5584
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-866-293-9738
Anthem Blue Cross and Blue Shield, Nevada
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Anthem Blue Cross and Blue Shield — New Hampshire
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-3316
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Horizon Blue Cross Blue Shield of New Jersey
Three Penn Plaza
Newark , NJ 07105-2200
Toll-Free: 1-800-624-5078
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, CKD/ESRD, Multiple Sclerosis, Weight Management, Hepatitis C — Call 1-866-697-9696
New Mexico Blue Cross and Blue Shield
5701 Balloon Fiesta Parkway NE.
Albuquerque, NM 87113
Toll-Free: 1-800-245-1609
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-874-0912 for more information about these programs.
Excellus Blue Cross and Blue Shield
165 Court Street
Rochester, NY 14647
Toll-Free: 1-800-584-6617
Local Care Management Programs available :
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of Western New York, Buffalo
257 W.Genesee St.
Buffalo, NY 14202
Toll-Free: 1-800-234-6008
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Shield of Northeastern New York, Albany
Call the Empire BlueCross BlueShield Plan
Empire BlueCross BlueShield
P.O. Box 3876
Church Street, Station
New York, NY
10008-3876
Toll-Free: 1-800-522-5566
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of North Carolina
5901 Chapel Hill Road
Durham , NC 27707
Toll-Free: 1-800-222-4739
Local Care Management Programs available
:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of North Dakota
4510 13th Avenue SW
Fargo, ND 58121
Toll-Free: 1-800-548-4026
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Anthem Blue Cross and Blue Shield, Ohio
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-451-7602
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
1215 South Boulder
Tulsa, OK 74102
Toll-Free: 1-800-722-3130
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes
Call 1-800-388-4673 for more information about these programs.
Regence BlueCross BlueShield of Oregon
1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 1-800-962-2731
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-962-2731
Blue Cross of Northeastern Pennsylvania
70 North Main Street
Wilkes-Barre , PA 18711
Toll-Free: 1-800-618-3337
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Cardiovascular Disease, Depression, Diabetes, Heart Failure, Maternity Care, Tobacco Cessation and Weight Management — Call 1-866-262-4764
Capital Blue Cross
2500 Elmerton Avenue
Harrisburg , PA 17110
Toll-Free: 1-800-344-5446
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-888-803-2583
Highmark Blue Shield
1800 Center Street
Camp Hill , PA 17089
Toll-Free: 1-800-779-6945 (Professional)
Toll free:
1-800-556-1720 (Institutional)
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-779-6945 or 1-800-556-1720
Independence Blue Cross
1901 Market Street
Philadelphia , PA 19103 Local:
215-241-4400
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 215-241-4400
Blue Cross and Blue Shield of Rhode Island
500 Exchange Street
Providence , RI 02903
Toll-Free: 1-800-635-2477
Local Care Management Programs available :
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of South Carolina
4101 Percival Road
Columbia , SC 29229
Toll-Free: 1-800-444-0025
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Hypertension, Hyperlipidemia, Prenatal — Call 1-800-327-3238
Wellmark Blue Cross Blue Shield of South Dakota
1601 West Madison St.
Sioux Falls, SD 57104
Toll-Free: 1-800-532-1537 (Hosp. Services)
1-888-800-1359 (Phys. Services)
Local Care Management Programs available:
Diabetes, Coronary Artery Disease, Cardiovascular (including Congestive Heart Failure), Chronic Obstructive Pulmonary Disease, and Asthma
Toll- Free 1-866-816-5264
Pregnancy care
Toll- Free 1-866-460-9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT
Blue Cross and Blue Shield of Tennessee
1 Cameron Hill Circle
Chattanooga, TN 37402
Toll-Free: 1-800-572-1003
Local: 423-535-5707
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call the Healthy Focus program at 1-877-960-1850
24 hours a day, 7 days a week
Blue Cross and Blue Shield of Texas
4002 Loop 322
Abilene, TX 79602
Toll-Free: 1-800-442-4607
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-412-8795 for more information about these programs.
Regence BlueCross BlueShield of Utah
2890 East Cottonwood Parkway
Salt Lake City , UT 84121
Toll-Free: 1-800-421-4498
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-962-2731
Blue Cross and Blue Shield of Vermont
445 Industrial Lane
Montpelier , VT 05601
Toll-Free: 1-800-328-0365
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-328-0365
Anthem Blue Cross and Blue Shield — Virginia
Federal Employee Program
P.O. Box 27401
Richmond, VA 23279-7401
Toll-Free: 1-800-552-6989
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221
Premera Blue Cross
7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 1-800-562-1011
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Chronic Heart Failure
— Call 1-888-342-2745
Regence BlueShield
1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 1-800-552-0733
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Highmark Blue Cross Blue Shield West Virginia
700 Market Square
Parkersburg , WV 26102
Toll-Free: 1-800-535-5266
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure - Call 1-888-777-9522
Blue Cross and Blue Shield United of Wisconsin
P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-242-9635
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Blue Cross and Blue Shield of Wyoming
4000 House Avenue
Cheyenne , WY 82001 Local:
307-634-1393
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure
Page last updated: May 10, 2012