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Care Management

In This Section You Will Find:

A listing of the telephone number and address for each Plan for Local Care Management Programs.

Toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area.

Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters.

Also provided are links to web pages of Blue Cross and Blue Shield Plans, that have special pages for Service Benefit Plan members.

If a Plan has local Care Management Programs available, the programs are listed along with the telephone number to use to get more information about the programs and/or a web site link for more information.

Please note that your specific Customer Service number is located on the back of your Blue Cross and Blue Shield ID card.

ALABAMA

Blue Cross and Blue Shield of Alabama

450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 1-800-492-8872

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-896-2724
Prenatal care — Call 1-800-222-4379

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ALASKA

Blue Cross and Blue Shield of Alaska

7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 1-800-562-1011

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Chronic Heart Failure
— Call 1-888-342-2745

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ARIZONA

Blue Cross and Blue Shield of Arizona

2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 1-866-422-2729

HealthyBlue Disease Management

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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ARKANSAS

Arkansas Blue Cross and Blue Shield

601 South Gaines Street
Little Rock , AR 72201
Toll-Free: 1-800-482-6655
(AR only)
Local: 501-378-2531

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Coronary Artery Disease, Diabetes,
Congestive Heart Failure - Call 1-800-285-6652
Prenatal - Call 1-800-225-1891

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CALIFORNIA

Anthem Blue Cross — California

21555 Oxnard Street
Woodland Hills, CA 91367
Toll-Free: 1-800-284-9093

Local Care Management Programs available:
Asthma, Diabetes, CHF, Chronic Obstructive Pulmonary Disease (COPD), Coronary Artery Disease (CAD), Prenatal Care — Call 1-800-522-5560

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COLORADO

Anthem Blue Cross and Blue Shield, Colorado

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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CONNECTICUT

Anthem Blue Cross and Blue Shield of Connecticut

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-438-5356

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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DELAWARE

Highmark Delaware Blue Cross Blue Shield

PO Box 8830
Wilmington, DE 19899
Toll-Free: 1-800-721-8005

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Baby Benefits and Accordant Health Services - Call 1-800-721-8005

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DISTRICT OF COLUMBIA

CareFirst BlueCross BlueShield (Washington, DC)

840 First Street NE
Washington, DC 20065
Toll-Free: 1-800-783-4582
(only in plan service area)
Local:
202-484-1650

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 800-783-4582
Prenatal — Call 1-800-360-7654 or 202-479-6444

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FLORIDA

Blue Cross and Blue Shield of Florida

PO Box 1798
Jacksonville, Florida 32231
Toll-Free: 1-800-333-2227

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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GEORGIA

BlueCross BlueShield of Georgia

P.O. Box 105557

Atlanta, GA 30348-5557

Toll-Free: 1-800-282-2473

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HAWAII

Hawaii Medical Service Association

818 Keeaumoku Street
Honolulu , HI 96814
Toll-Free: 1-800-966-6198

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-499-5036
Prenatal — Call 808-952-4454 in Oahu or 1-888-400-2776 from other islands

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IDAHO

Blue Cross of Idaho Health Service

3000 East Pine Avenue
Meridian , ID 83642
Toll-Free: 1-800-627-6655

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, and Heart Failure — Call 1-800-627-6655

Regence BlueShield of Idaho

1602 21st Avenue
Lewiston , ID 83501
Toll-Free: 1-800-732-1209

Local Care Management Programs available:

Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure - Call 1-800-732-1209

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ILLINOIS

Blue Cross and Blue Shield of Illinois

300 E. Randolph
Chicago, IL 60601
Toll-Free: 1-800-972-8382

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-670-6681 for more information about these programs.

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INDIANA

Anthem Blue Cross and Blue Shield, Indiana

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-382-5520

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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IOWA

Wellmark Blue Cross and Blue Shield of Iowa

1331 Grand Ave
PO Box 9232 
Des Moines, IA 50306
Toll-Free: 1-800-532-1537

Local Care Management Programs available:
Disease Management - Diabetes, Cardiovascular (including Congestive Heart Failure), Chronic Obstructive Pulmonary Disease, Coronary Artery Disease and Asthma
Toll- Free 1-866-816-5264
Pregnancy care
Toll- Free 1-866-460-9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT

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KANSAS

Blue Cross and Blue Shield of Kansas

1133 SW Topeka Blvd.
Topeka , KS 66629
Toll-Free: 1-800-432-0379

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-520-3137

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KENTUCKY

Anthem Blue Cross and Blue Shield, Kentucky

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-456-3967

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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LOUISIANA

Blue Cross and Blue Shield of Louisiana

5525 Reitz Avenue
Baton Rouge , LA 70809
Toll-Free: 1-800-272-3029

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-317-2299

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MAINE

Anthem Blue Cross and Blue Shield of Maine

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-722-0203

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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MARYLAND

CareFirst BlueCross BlueShield ( Maryland)

10455 Mill Run Circle
Owings Mills, MD 21117
Toll-Free: 1-800-638-6756

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-783-4582

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MASSACHUSETTS

Blue Cross and Blue Shield of Massachusetts

401 Park Drive Landmark Center
Boston, MA 02115
Toll-Free: 1-800-433-7766

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 617-246-5491
ask for Donna Turransky

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MICHIGAN

Blue Cross and Blue Shield of Michigan

600 Lafayette East
Detroit, MI 48226
Toll-Free: 1-800-482-3600

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-588-9116

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MINNESOTA

Blue Cross and Blue Shield of Minnesota 3535 Blue Cross Road
St. Paul, MN 55122
Toll-Free: 1-800-859-2128

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Depression — Call 1-800-859-2128

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MISSISSIPPI

Blue Cross and Blue Shield of Mississippi

3545 Lakeland Drive
Jackson , MS 39208
Toll-Free: 1-800-932-7724

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure 

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MISSOURI

Blue Cross and Blue Shield of Kansas City

2301 Main
Kansas City, MO 64108
Local: 816-395-2500

Local Care Management Programs available:
Healthy Companion Program - Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure 
816-395-2076
Toll-Free 1-866-859-3813

Blue Cross and Blue Shield of Missouri — Wellpoint

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-392-8043
Local: 314-923-4404

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-866-387-8872

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MONTANA

Blue Cross and Blue Shield of Montana
PO Box 7982  
Helena, MT 59604
Toll-Free: 1-800-634-3569

Local Care Management Programs available:
Diabetes, Coronary Artery Disease, Congestive Heart Failure, Depression, Chronic Obstructive Pulmonary Disease, and Asthma.

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NEBRASKA

Blue Cross and Blue Shield of Nebraska

7261 Mercy Road
Omaha , NE 68180
Toll-Free: 1-800-223-5584

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-866-293-9738

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NEVADA

Anthem Blue Cross and Blue Shield, Nevada

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-5957

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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NEW HAMPSHIRE

Anthem Blue Cross and Blue Shield — New Hampshire

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-852-3316

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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NEW JERSEY

Horizon Blue Cross Blue Shield of New Jersey

Three Penn Plaza
Newark , NJ 07105-2200
Toll-Free: 1-800-624-5078

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, CKD/ESRD, Multiple Sclerosis, Weight Management, Hepatitis C — Call 1-866-697-9696

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NEW MEXICO

New Mexico Blue Cross and Blue Shield

5701 Balloon Fiesta Parkway NE.
Albuquerque, NM 87113
Toll-Free: 1-800-245-1609

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-874-0912 for more information about these programs.

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NEW YORK

Excellus Blue Cross and Blue Shield

165 Court Street
Rochester, NY  14647 
Toll-Free:  1-800-584-6617

Local Care Management Programs available :

Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

Blue Cross and Blue Shield of Western New York, Buffalo

257 W.Genesee St.
Buffalo, NY 14202
Toll-Free: 1-800-234-6008

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

Blue Shield of Northeastern New York, Albany

Call the Empire BlueCross BlueShield Plan

Empire BlueCross BlueShield

P.O. Box 3876
Church Street, Station
New York, NY
10008-3876
Toll-Free: 1-800-522-5566
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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NORTH CAROLINA

Blue Cross and Blue Shield of North Carolina

5901 Chapel Hill Road
Durham , NC 27707
Toll-Free: 1-800-222-4739

Local Care Management Programs available :
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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NORTH DAKOTA

Blue Cross and Blue Shield of North Dakota

4510 13th Avenue SW
Fargo, ND 58121
Toll-Free: 1-800-548-4026

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure 

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OHIO

Anthem Blue Cross and Blue Shield, Ohio

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-451-7602

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Prenatal — Call 1-800-331-6221

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OKLAHOMA

Blue Cross and Blue Shield of Oklahoma

1215 South Boulder
Tulsa, OK 74102
Toll-Free: 1-800-722-3130

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes
Call 1-800-388-4673 for more information about these programs.

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OREGON

Regence BlueCross BlueShield of Oregon

1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 1-800-962-2731

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-962-2731

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PENNSYLVANIA

Blue Cross of Northeastern Pennsylvania

70 North Main Street
Wilkes-Barre , PA 18711
Toll-Free: 1-800-618-3337

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Cardiovascular Disease, Depression, Diabetes, Heart Failure, Maternity Care, Tobacco Cessation and Weight Management — Call 1-866-262-4764


Capital Blue Cross

2500 Elmerton Avenue
Harrisburg , PA 17110
Toll-Free: 1-800-344-5446

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-892-3033


Highmark Blue Shield

1800 Center Street
Camp Hill , PA 17089
Toll-Free: 1-800-779-6945 (Professional)
Toll free:
1-800-556-1720 (Institutional)

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-779-6945 or 1-800-556-1720

Independence Blue Cross

1901 Market Street
Philadelphia , PA 19103 Local:
215-241-4400

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 215-241-4400

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RHODE ISLAND

Blue Cross and Blue Shield of Rhode Island

500 Exchange Street
Providence , RI 02903
Toll-Free: 1-800-635-2477

Local Care Management Programs available :

Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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SOUTH CAROLINA

Blue Cross and Blue Shield of South Carolina

4101 Percival Road
Columbia , SC 29229
Toll-Free: 1-800-444-0025

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure, Hypertension, Hyperlipidemia, Prenatal — Call 1-800-327-3238

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SOUTH DAKOTA

Wellmark Blue Cross Blue Shield of South Dakota

1601 West Madison St.
Sioux Falls, SD 57104
Toll-Free: 1-800-532-1537 (Hosp. Services)
1-888-800-1359 (Phys. Services)

Local Care Management Programs available:
Diabetes, Coronary Artery Disease, Cardiovascular (including Congestive Heart Failure), Chronic Obstructive Pulmonary Disease, and Asthma

Toll- Free 1-866-816-5264
Pregnancy care
Toll- Free 1-866-460-9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT

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TENNESSEE

Blue Cross and Blue Shield of Tennessee

1 Cameron Hill Circle
Chattanooga, TN 37402
Toll-Free: 1-800-572-1003
Local: 423-535-5707

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call the Healthy Focus program at 1-877-960-1850
24 hours a day, 7 days a week

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TEXAS

Blue Cross and Blue Shield of Texas

4002 Loop 322
Abilene, TX 79602
Toll-Free: 1-800-442-4607

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 1-866-412-8795 for more information about these programs.

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UTAH

Regence BlueCross BlueShield of Utah

2890 East Cottonwood Parkway
Salt Lake City , UT 84121
Toll-Free: 1-800-421-4498

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-962-2731

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VERMONT

Blue Cross and Blue Shield of Vermont

445 Industrial Lane
Montpelier , VT 05601
Toll-Free: 1-800-328-0365

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure — Call 1-800-328-0365

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VIRGINIA

Anthem Blue Cross and Blue Shield — Virginia
Federal Employee Program
P.O. Box 105557
Atlanta, GA 30348-5557 
Toll-Free: 1-800-552-6989

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WASHINGTON

Premera Blue Cross

7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 1-800-562-1011

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Chronic Heart Failure
— Call 1-888-342-2745

Regence BlueShield

1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 1-800-552-0733

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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WEST VIRGINIA

Highmark Blue Cross Blue Shield West Virginia

700 Market Square
Parkersburg , WV 26102
Toll-Free: 1-800-535-5266

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure - Call 1-888-777-9522

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WISCONSIN

Blue Cross and Blue Shield United of Wisconsin

P.O. Box 105557
Atlanta, GA 30348-5557
Toll-Free: 1-800-242-9635
Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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WYOMING

Blue Cross and Blue Shield of Wyoming

4000 House Avenue
Cheyenne , WY 82001 Local:
307-634-1393

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Artery Disease, Congestive Heart Failure

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Page last updated: August 01, 2014

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